Training Package code and title: CHC Community Services Training Package (release 7.1)
Qualification details
Training Package code and title: CHC Community Services Training Package (release 7.1)
National Qualification CHC33015 - Certificate III Individual Support
(Ageing, Home and Community) (release 6) State code AB71
National Qualification CHC33015 - Certificate III Individual Support
(Disability) (release 6) State code AA67
Unit of Competency DIVERSITY
National Code & Title CHCDIV001: Work with diverse people
(release 1) State code AVC09
Assessment Task 1: Workbook
Date Due Session 9 Date Received Student Name Student Declaration I declare that the evidence submitted is my own work:
Assessors Name Assessment Decision Satisfactory Not Yet Satisfactory
Assessor Signature Date Is student eligible for reassessment (Re-sit)? No Yes Reassessment Date Feedback to student
Feedback from student
Student signature Date Assessment Instructions
Unit/Cluster: DIVERSITY Assessment No 1
Unit details CHCDIV001: Work with diverse people (release 1) State Code AVC09
Student Instructions:
Read each question thoroughly & carefully to ensure you are responding appropriately
Complete each question within the spaces provided.
Access to a computer & internet (available on campus)
This is an open book assessment.
Students will be given time in the classroom to work on their assessment. (As per the Dap) There will also be expectations for students to work on their assessments in their own time. Students can utilize their learning support materials to assist them in completing the assessment. Blackboard https://blackboard.southmetrotafe.wa.edu.au/
Students can seek clarification on assessment questions at any time.
When completing electronically:
Use Arial font, with size 11 minimum, in black
Save file in pdf or word.doc format
Submit completed Workbook by uploading to Blackboard through Assessment tab in the unit shell by the due date
To confirm upload, an automatic receipt will be forwarded to your student email account
NOTE: the knowledge you have demonstrated in your workbook will be authenticated by questions asked by the work placement tutor or work placement coordinator.
(a) In your own words, define the term diversity?
(b) How can a worker improve professional relationships through their appreciation of diversity and inclusiveness?
Think about some of your own values and beliefs around diversity. What steps could you take to overcome any personal biases (attitudes) that might impact on working with people from diverse background?
Area of diversity Identify one feature and explain its impact on your work Identify one feature and explain its impact on your life in Australia
Political
Social
Cultural
Economy
Marginalized groups are likely to experience discrimination, exclusion, trauma and negative attitudes towards them. Give an example of how this may impact on their:
Physical health needs
Mental and emotional health needs
Give an example of how protective factors (e.g. supports, personal strategies, resources etc.) could help alleviate some of these issues you identified in question 4.
In the table below give an example of how political economic and social issues or events of Australian systems may impact or has impacted Aboriginal and or Torres Strait Islander peoples engagement with services.
Issues affecting ATSI Impact on engaging with services
Social
Political
Economic
Give an example of how a persons own culture might make it harder to accept a person from other cultures? (For example, learnt behaviour from childhood)?
a. Workplaces have policies about Diversity, how does this impact on different people and groups in their workplace?
b. In the policies what specifically might be included: List 3 examples
1.
2.
3.
Qualification details
Training Package code & title CHC - Community Services (Release 7.1)
Qualification
National code & title CHC33015 - Certificate III Individual Support
(Ageing, Home and Community) (Release 6) State code AB71
National Code & Title CHC33015 Certificate III in Individual Support (Disability) (Release 6) AA67
National Code & Title CHC43115 Certificate IV Disability (Release 2) AWJ3
Unit of competence COMMUNICATION
National code & title CHCCOM005: Communicate and work in health or community services (release 2)
Assessment Task 1: Workbook
Date Due Session 9 Date Received Student Name Student Declaration I declare that the evidence submitted is my own work:
Assessors Name Assessment Decision Satisfactory Not Yet Satisfactory
Assessor Signature Date Is student eligible for reassessment (Re-sit)? No Yes Reassessment Date Feedback to student
Feedback from student
Student signature Date Assessment Instructions
Unit/Cluster: COMMUNICATION Assessment No 1
Unit details CHCCOM005:
Communicate and work in health or community services State Code AVC29
Instructions:
Read each question thoroughly & carefully to ensure you are responding appropriately
Complete each question within the spaces provided.
If completing electronically:
Use Arial font, with size 11 minimum, in black
Save file in word.doc format
Submit completed Workbook by uploading to Blackboard through Assessment tab in the unit shell by the due date
To confirm upload, an automatic receipt will be forwarded to your student email account
a)List four types of communication and give an example of each:
Type of Communication Example of type of communication
List 3 models of communication and given an example of each:
Model of Communication Example
List three modes of communication and given an example of each:
Modes of Communication Example
a) In order to communicate effectively in the work environment, you will need to use a range of communication techniques. Give a description and an example for each of the following techniques:
Technique Description Example
Open-ended
questions Affirmations Reflections Summaries
b) From the word bank below, match the correct style to the definitions in the following table .
Word Bank Style:
Motivational interviewing
Collaboration
Confrontation
Coercive approach
Definition: Style:
A friendly conversation style of encouraging the person to participate actively in strengthening their motivation and commitment to change, person centred approach. This style is team focused, working together for a mutual outcome or to solve a problem. This style lends itself to creating animosity in the workplace, creating potential conflict by using harsh language, disagreeing and arguing. This style persuades people to do things in a way they may not be comfortable with. Example: Lets do it this way, it will be much quicker..
Describe two ways how the following factors may influence communication:
Factor Two ways this may influence communication
Language Culture Religion Emotions Health Age
How would you change your communication style when communicating with each client listed below? Give a minimum of 2 examples for each disability.
A person who is hearing impaired
A person who is visually impaired
A person who has had a CVA (stroke)
A person utilising a wheelchair
5.When and how might you use non-verbal communication? Provide 3 examples. In the second column provide an example of non-verbal communication.
When: Example of non-verbal communication.
When verbally communicating with others, what is the importance of the following:
provide two examples for each of the below:
Pronunciation
Grammar
Speed of speech
7. Your organisation follows the Australian Commission on Safety and Quality in Health
Care and uses the ISOBAR tool when exchanging information clearly and in a timely
manner. What does it stand for & mean?
Stands for Means
I S O B A R 8. What do the following abbreviations and terms mean?
a) NDIS:
b) Service Provider
c) DVA:
d) Allied Health:
e) Person Centred Care:
f) CALD:
9 You have a client whose verbal skills are deteriorating because of aphasia.
You feel that this person needs a referral to a specialist. Who would you initially report this to?
What is consent and why is it needed for this referral process?
What documents can a Support worker refer to, to check on their legal and ethical responsibilities to your clients/residents? Provide 3 examples.
10 Explain why documentation is so important in relation to funding?
11 Give two situations when confidential information can be disclosed within the health care setting?
12 List four constraints or barriers to effective communication
13 A client wishes to have privacy to pray at 5pm, however meals are served at this time
which means that he often misses meals, and he is losing weight. The Supervisor is
having difficulty discussing this with the client due to language barriers and he is
becoming increasingly frustrated.
This is discrimination; explain why:
What support systems could be used to help to improve their communication?
14 Emily is a support worker for a community service organisation that provides help to
people in their own homes. Emily provides support to Barbara, a 55-year-old lady who is
living with some mobility difficulties as a result of a stroke. Barbaras late husband was an
artist, and she has several nude paintings of herself in the house.
Emily is not the only support worker from her organisation who visits Barbara. Last week Emily walked into the staff room and overheard Melanie talking to Chelsea about Barbaras paintings. Although Chelsea works in the same support team, she is not directly involved with Barbaras support.
Melanie told Chelsea, If I had a body like that, I would rather die than pose nude and then put it up in the house for everyone else to see. Maybe the stroke affected her eyesight too!
At first Emily is shocked about the unprofessional and inappropriate comments. The more she thinks about the situation, the more she realises that Melanie has breached the organizations workplace policies in more than one way. Emily decides that she needs to report the situation to her supervisor.
What are two possible breaches that Emily might report to her supervisor?
List two possible effects of Melanies breaches?
What are two questions that Emily could ask to help her identify whether Melanie has breached workplace procedures?
15 What are 5 examples of organisational documents that relate to a Support Worker
role?
16 Why should support workers clarify their understanding of workplace documents with their supervisor?
17 List five written documentation standards that you will need to follow when completing
written documentation in the workplace. (Minimum of 5)
18 Digital media is a highly effective communication tool used in the workplace. Some
organisations are totally paperless as well.
Give three examples of how a policy and procedure may govern the use of the following digital media in the workplace
Web pages and browsing
Social media
Podcasts and videos
Tablets and applications
Newsletters and broadcasts
Intranet policy
19. Jenny is the home support worker for Mary and Jack Smith, regularly sees their great
grandchild Jerome who is 18months old, in a cot in the family room.
Jeromes mother comes in the morning around 7am and leaves him in the cot for Mary and Jack to give him breakfast. Jerome cries to be out of the cot and neither Jack nor Mary have much upper body strength to be able to lift him out safely, but together they manage to let him out so Mary can change his nappy. Jenny knows its not within her role but feels desperately for the trio and offers to change Jerome and play with him for a while. Jenny knows the mother wont be back until after 4pm, so is worried for the child. During the nappy change, Jenny notices how thin Jerome is and has bruising on his buttocks.
Does Jenny have a duty of care to Jerome, though he isnt the client?
Who should Jenny report her observations to?
What services would the Manager contact to report this type of concern?
From the government agency in Q19c. What is the definition of neglect in relation to children?
20. Identifying and reporting situations of potential conflict of interest within the
workplace can help control complicated situations from escalating. Provide four
examples of potential situations which could occur in the workplace.
21 a) Explain the underpinning principles of person-centred service delivery
b) What are the principles of a rights-based service delivery
Qualification details
Training Package code and title: CHC Community Services (release 7.1)
National Qualification CHC33015 - Certificate III Individual Support
(Ageing, Home and Community) (release 6) State code AB71
Unit of Competency PROVIDE HOME & COMMUNITY SUPPORT
National Code & Title CHCHCS001: Provide home and community support services (release 1) State code AVB95
Assessment Task 2: Workbook
Date Due Date Received Student Name Student Declaration I declare that the evidence submitted is my own work:
Assessors Name Assessment Decision Satisfactory Not Yet Satisfactory
Assessor Signature Date Is student eligible for reassessment (Re-sit)? No Yes Reassessment Date Feedback to student
Feedback from student
Student signature Date
Assessment Instructions
PROVIDE HOME & COMMUNITY SUPPORT Assessment No 2
Unit details CHCHCS001: Provide home and community support services (release 1) State Code AVB95
Student Assessment Instructions
Read each question thoroughly & carefully to ensure you are responding appropriately
Complete each question within the spaces provided.
Access to computer and internet (available on campus) in order to utilise the learning
content required to complete the assessment on Blackboard
https://blackboard.southmetrotafe.wa.edu.au/
Students will be required to work in own time as well as be given some time in class to
complete the assessment.
When completing electronically in blackboard
Use Arial font, with size 11 minimum, in black
Save file in word.doc format
Submit completed Workbook by uploading to Blackboard through Assessment tab in the unit shell by the due date
To confirm upload, an automatic receipt will be forwarded to your student email account
NOTE: the knowledge you have demonstrated in your workbook will be authenticated by questions asked by the work placement tutor or work placement coordinator.
Part A:
Describe how duty of care applies to the provision of home and community services
Describe dignity of risk in relation to home and community services
Explain how codes of practice impact on the provision of home and community services
What practice standards must be followed in the provision of home and community services?
How do organisational limitations impact on the role of a support worker?
List and describe 2 ethical dilemmas a support worker may have to deal with
1.
2.
When supporting clients in their own home, it is important for workers to be able to recognise indicators of abuse. List 2 indicators for each of the following:
Type of abuse List two indicators
Self-neglect Physical abuse Emotional / psychological abuse Sexual abuse Financial abuse
(a) As a Support worker, where should you look for smoke alarms in your clients home?
(b) How often are batteries replaced in a smoke alarm?
(c) If the smoke alarm malfunctions, what should you do?
Part B: Case study Mr & Mrs Chan
Kara is a support worker for Mr and Mrs Chan, a couple in their late 70s and of Chinese descent. Mrs Chan recently had a stroke. As a result, she now depends on a wheelchair for mobility. Mr and Mrs Chan still live in the home they built when they were married more than 50 years ago. The house is located in a quiet suburban area and Mr and Mrs Chan have very strong relationships with their neighbours. The home has been cosmetically updated over the years, but does not currently meet the physical requirements of Mrs Chan.
Kara reads Mrs Chan's individual plan and identifies her goal of becoming more independent and more confident in the use of her wheelchair. Kara visits Mr and Mrs Chan in their home to discuss the current layout of furniture in each room. They agree to remove and relocate certain items. This will allow Mrs Chan to move around the house without any assistance, as well as shower herself and use the toilet on her own.
Kara also learns from Mrs Chan's individual plan that the couple are practising Mahayana Buddhists. It is part of their religious practice that any visitors to their home are required to remove their shoes and any head covering before entering. Mr and Mrs Chan always drink Chinese herbal tea with their visitors and prefer to use an antique teapot that sits on their dining table while they drink tea.
Describe two ways that Kara should demonstrate respect and sensitivity towards Mr and Mrs Chan when she visits them in their home
During the home visit, Mrs Chan asks Kara if she would please make her a cup of tea. Describe how Kara should demonstrate respect towards Mr & Mrs Chans home and belongings
Explain Karas responsibility in implementing Mrs Chans individual plan?
Mrs Chan has recently had a Physiotherapy assessment and has had a new wheelchair delivered. The Physio has visited Mrs Chan and shown her how to use it. How could Kara support Mrs Chan to become more confident using her wheelchair?
Identify 2 policies, protocols and / or procedures that Kara must follow when implementing Mrs Chans individual plan
Part C:
What is the purpose of the Commonwealth Home Support Programme?
The Department of Veterans Affairs (DVA) provides home and care services to eligible people.
List two of these services.
Describe 2 factors that a community support worker must consider when completing documentation
Why must records be stored and maintained even if they no longer appear relevant?
Identify 5 standard organisational practices related to storing of documents
1.
2.
3.
4.
5.
Describe the benefits of using an electronic record keeping system when supporting clients in their home
Part D: Case study Mrs Thomasetti
Mrs Thomasetti has always been a quiet and withdrawn lady. She lives alone and has some distant family overseas. However, she has begun to withdraw more than usual into her own company. She rarely goes out, and lately the staff have been noticing a large number of empty beer bottles around her flat. She has stopped paying attention to her hair and clothes in the way she used to. Julia has been concerned about Mrs Thomasetti, and although she doesn't know the reasons, she feels that she may be suffering from depression
Describe 1 way that Julia could report her observations about the changes in Mrs Thomasetti's behaviour
Why is it essential for Julia to tell her supervisor about her concerns for Mrs Thomasetti?
Describe 2 services or groups that Julia could support Mrs Thomasetti to access that will fulfil her unmet need for social interaction
1.
2.
Training Package Title & Code CHC Community Services 7.1 State code AWJ2
National Code & Title CHC33015 Certificate III Individual Support Disability (Release 6) State code AA67
National Code & Title CHC33015 - Certificate III Individual Support
(Ageing, Home and Community) 6 State Code AB71
Assessment Task 2: Workbook
Date Due Session 9 Date Received Student Name Student Declaration I declare that the evidence submitted is my own work:
Assessors Name Assessment Decision Satisfactory Not Yet Satisfactory
Assessor Signature Date Is student eligible for reassessment (Re-sit)? No Yes Reassessment Date Unit of competence WORK LEGALLY AND ETHICALLY
National code & title CHCLEG001: Work Legally and Ethically (release 1)
Feedback to student
Feedback from student
Student signature Date
Assessment Instructions
Unit/Cluster: WORK LEGALLY AND ETHICALLYWPRK W Assessment No 2
Unit details CHCLEG001:
Work legally and ethically State Code AA67
Instructions:
Read each question thoroughly & carefully to ensure you are responding appropriately
Complete each question within the spaces provided.
Access to a computer & internet (available on campus)
This is an open book assessment.
Students will be given time in the classroom to work on their assessment. (As per the Dap) There will also be expectations for students to work on their assessments in their own time. Students can utilize their learning support materials to assist them in completing the assessment. Blackboard https://blackboard.southmetrotafe.wa.edu.au/
Students can seek clarification on assessment questions at any time.
Upload via Blackboard:
Use Arial font, with size 11 minimum, in black
Save file in pdf or word.doc format
Submit completed Workbook by uploading to Blackboard through Assessment tab in the unit shell by the due date
To confirm upload, an automatic receipt will be forwarded to your student email account
NOTE: the knowledge you have demonstrated in your workbook will be authenticated by questions asked by the work placement tutor or work placement coordinator
Instructions for Lecturer / Assessor:
Provide a briefing session to the students to clarify assessment questions
Students are to work on their own
Students are able to utilise class resources, online resources via Blackboard or conduct research online to assist them in completing the assessment
Students are able to seek clarification on assessment questions at anytime
Read and assess the students submitted assessment via BB.
Return marked assessment to student via BB.
Workbook
To help recognise unethical conduct, list two sources of information you need to be familiar with
List three ethical issues that can contribute to a potential conflict of interest
Provide one feature or characteristic of a legal framework
Provide one feature or characteristic that an ethical framework is based on
Provide two examples of unethical conduct.
Provide two examples of a policy framework
Provide one reason why it is important to recognise your own values and attitudes when providing support to clients to ensure that you do not discriminate against them.
Provide two examples of types ethical issues
Describe three strategies for responding to an ethical dilemma
Briefly describe the consequences of breaching a code of conduct
Scenario
Sam is a manager in a community support programme. He is chairing a selection committee to fill a vacant position for a support worker on his team.
There are 36 applicants, one of whom is Sams nephew.
What are two ethical dilemmas present in this situation? Explain your answer
List two documents where Sam could source information that would help clarify his ethical responsibilities in this situation
Describe two ways that you can continue your industry training and education
List three factors that are important when responding to a complaint
You need to be aware of how policies are developed. List the steps that outline how to develop and review a policy
Qualification details
Training Package code and title: CHC Community Services (release 7.1)
National Qualification CHC33015 - Certificate III Individual Support
(Ageing, Home and Community) (release 6) State code AB71
Unit of Competency PROVIDE HOME & COMMUNITY SUPPORT
National Code & Title CHCHCS001: Provide home and community support services (release 1) State code AVB95
Assessment Task 2: Workbook
Date Due Date Received Student Name Student Declaration I declare that the evidence submitted is my own work:
Assessors Name Assessment Decision Satisfactory Not Yet Satisfactory
Assessor Signature Date Is student eligible for reassessment (Re-sit)? No Yes Reassessment Date Feedback to student
Feedback from student
Student signature Date
Assessment Instructions
PROVIDE HOME & COMMUNITY SUPPORT Assessment No 2
Unit details CHCHCS001: Provide home and community support services (release 1) State Code AVB95
Student Assessment Instructions
Read each question thoroughly & carefully to ensure you are responding appropriately
Complete each question within the spaces provided.
Access to computer and internet (available on campus) in order to utilise the learning
content required to complete the assessment on Blackboard
https://blackboard.southmetrotafe.wa.edu.au/
Students will be required to work in own time as well as be given some time in class to
complete the assessment.
When completing electronically in blackboard
Use Arial font, with size 11 minimum, in black
Save file in word.doc format
Submit completed Workbook by uploading to Blackboard through Assessment tab in the unit shell by the due date
To confirm upload, an automatic receipt will be forwarded to your student email account
NOTE: the knowledge you have demonstrated in your workbook will be authenticated by questions asked by the work placement tutor or work placement coordinator.
Part A:
Describe how duty of care applies to the provision of home and community services
Describe dignity of risk in relation to home and community services
Explain how codes of practice impact on the provision of home and community services
What practice standards must be followed in the provision of home and community services?
How do organisational limitations impact on the role of a support worker?
List and describe 2 ethical dilemmas a support worker may have to deal with
1.
2.
When supporting clients in their own home, it is important for workers to be able to recognise indicators of abuse. List 2 indicators for each of the following:
Type of abuse List two indicators
Self-neglect Physical abuse Emotional / psychological abuse Sexual abuse Financial abuse
(a) As a Support worker, where should you look for smoke alarms in your clients home?
(b) How often are batteries replaced in a smoke alarm?
(c) If the smoke alarm malfunctions, what should you do?
Part B: Case study Mr & Mrs Chan
Kara is a support worker for Mr and Mrs Chan, a couple in their late 70s and of Chinese descent. Mrs Chan recently had a stroke. As a result, she now depends on a wheelchair for mobility. Mr and Mrs Chan still live in the home they built when they were married more than 50 years ago. The house is located in a quiet suburban area and Mr and Mrs Chan have very strong relationships with their neighbours. The home has been cosmetically updated over the years, but does not currently meet the physical requirements of Mrs Chan.
Kara reads Mrs Chan's individual plan and identifies her goal of becoming more independent and more confident in the use of her wheelchair. Kara visits Mr and Mrs Chan in their home to discuss the current layout of furniture in each room. They agree to remove and relocate certain items. This will allow Mrs Chan to move around the house without any assistance, as well as shower herself and use the toilet on her own.
Kara also learns from Mrs Chan's individual plan that the couple are practising Mahayana Buddhists. It is part of their religious practice that any visitors to their home are required to remove their shoes and any head covering before entering. Mr and Mrs Chan always drink Chinese herbal tea with their visitors and prefer to use an antique teapot that sits on their dining table while they drink tea.
Describe two ways that Kara should demonstrate respect and sensitivity towards Mr and Mrs Chan when she visits them in their home
During the home visit, Mrs Chan asks Kara if she would please make her a cup of tea. Describe how Kara should demonstrate respect towards Mr & Mrs Chans home and belongings
Explain Karas responsibility in implementing Mrs Chans individual plan?
Mrs Chan has recently had a Physiotherapy assessment and has had a new wheelchair delivered. The Physio has visited Mrs Chan and shown her how to use it. How could Kara support Mrs Chan to become more confident using her wheelchair?
Identify 2 policies, protocols and / or procedures that Kara must follow when implementing Mrs Chans individual plan
Part C:
What is the purpose of the Commonwealth Home Support Programme?
The Department of Veterans Affairs (DVA) provides home and care services to eligible people.
List two of these services.
Describe 2 factors that a community support worker must consider when completing documentation
Why must records be stored and maintained even if they no longer appear relevant?
Identify 5 standard organisational practices related to storing of documents
1.
2.
3.
4.
5.
Describe the benefits of using an electronic record keeping system when supporting clients in their home
Part D: Case study Mrs Thomasetti
Mrs Thomasetti has always been a quiet and withdrawn lady. She lives alone and has some distant family overseas. However, she has begun to withdraw more than usual into her own company. She rarely goes out, and lately the staff have been noticing a large number of empty beer bottles around her flat. She has stopped paying attention to her hair and clothes in the way she used to. Julia has been concerned about Mrs Thomasetti, and although she doesn't know the reasons, she feels that she may be suffering from depression
Describe 1 way that Julia could report her observations about the changes in Mrs Thomasetti's behaviour
Why is it essential for Julia to tell her supervisor about her concerns for Mrs Thomasetti?
Describe 2 services or groups that Julia could support Mrs Thomasetti to access that will fulfil her unmet need for social interaction
1.
2.
