Who you are?
Who you are?
You work for a local computer business as an IT Technician, the business details are:
4314825952500Downtown IT
Unit 2, 13 Upmost Street
Shelley Shores QLD 4651
Phone: 07 4123 4567
Facsimile: 07 4123 6789
Email: sales@downtownit.com.au
CASE STUDY
A new client is an office support business that is being established in town at Shop 4, 24 Fortune Street, Newtown, QLD, 4688. The client, LMM Office Support, is only a small business currently employs 7 staff members. Each staff member works 5 day a week from Monday to Friday and require their own PC. The personnel consist of:
Office manager (Jenny Howe), who takes care of the day-to-day operations of the business, including bookkeeping and wages,
Receptionist (Amanda Bennett),
5 office administration workers (Carla Dawn, Ethan French, Glenda Manning, Norman Pearson, and Rebecca Smith).
The client is moving into an existing office facility that has already been cabled for networking. During a meeting with the office manager, Jenny Howe, the following has been established:
The business supplies the local office industry with support services in word processing and spread sheet work. Nearly 100% of their work is received and completed in the Microsoft format, so the latest Microsoft Office suite will be required on all computers.
The receptionist will require Microsoft Publisher for the general advertising and flyers.
The office manager requires MYOB accounting software with payroll included.
The ability to share each others files from a central point, except for the bookkeeping and wages, which the office manager will only have access to.
Access to the internet from all computers. The client has already obtained a NBN service through a national ISP with a 100Mbps fibre to the building (FTTB) connection, the ISP has also supplied the NBN router. The DNS setting supplied are: 8.8.8.8 and 8.8.4.4.
The office manager currently has a Dell Vostro 15 notebook with the latest wireless network technology that they use for taking notes when out with clients and would like to have it also connected to any future network. The notebook has the latest generation Intel i5 processor, 16Gbyte of RAM, and a 500Gbyte SSD.
Email access at work and at home has been already established using a Microsoft Hotmail Business account. All emails are accessed via the web.
They would like to have a network that provides good security.
A good quality colour printer for the reports and a standard mono printer for all general documentation. Both need to be accessible over the network. They envisage printing to be approximately 4,000 pages per month on the colour printer, and 8,000 pages on the mono printer. The colour printer also needs to be able to scan, copy and fax.
The envisaged data created will be approximately 800Gbyte over the next 3 years. This data needs to be backed up regularly.
The office they are moving into has had Cat6 cabling installed at the required locations and all cabling terminates to a patch panel in a wall mounted 6U cabinet in a small, air-conditioned room that will be used only as the server room. The installation has been done by licenced network business. (See Appendix 2)
Appendix 1
Appendix 2
Appendix 3
Staff Member Username Group(s) Operational Unit Folder(s)
Jenny Howe howejManager
Reception
Staff Management Accounts
LMM
Clients
Amanda Bennett bennettaReception
Staff Staff LMM
Clients
Carla Dawn dawncStaff Staff LMM
Clients
Ethan French frencheStaff Staff LMM
Clients
Glenda Manning manninggStaff Staff LMM
Clients
Norman Pearson pearsonnStaff Staff LMM
Clients
Rebecca Smith smithrStaff Staff LMM
Clients
This template provides the layout required to meet our organisations quotation requirements.
This first page of instructions, and any instructions in blue and text in red, are to be removed prior to finalising the quotation document.
Red text is to be replaced with the required information or deleted if not applicable. Once the relevant information has been inserted all text needs to be changed to black.
Blue text is instructions only and need to be removed prior to finalising the document.
IMPORTANT
The layouts are guides only and not restricted to just the goods in the relevant tables. To add more items, just copy and paste the relevant table and modify the text to suit the item.
ALWAYS, keep the wording and language used to suit the client. As such, if a client has little IT knowledge, please make sure that everything is easy to read and is understandable to that person. If in doubt, always seek your supervisors opinion on the language used.
Clients business nameDate in long format
Clients address line 1
Clients address line 2
Town or City, QLD, Postcode
Attention: Clients name (this is normally the contact person you have been talking to, or who may have instigated the request)
Re: Description of what this quotation is for (an example is Quotation for Network Infrastructure Upgrade)
We thank you for the opportunity in allowing our business to provide a quotation for your ICT requirements. Your company name has been providing ICT infrastructure and support for the local industries since the start of this century and feel that we can provide an excellent solution to your ICT necessities.
QUOTATION DOCUMENT
This quotation document is for the supply of the following as specified:
Server
Workstations
Network hardware
Software
Labour
Price$x,xxx
The above is a sample only and will need to be adjusted to suit your quotation requirements. Pricing should always be rounded up to the nearest dollar, as businesses do not worry about cents.
Please note that all prices quoted are GST inclusive. This document is valid for only 14 days from the above date.
Please note that this quote is for supply and delivery of hardware only and does not include installation and software configuration. (remove this statement if quote involves installation, configuration, or labour charges)
In the event of a change of manufacturers price, or other changes, the price will be that prevailing at date of order, therefore please confirm pricing before your order is placed.
DELIVERY
Quoted Item/s shall be ready within number weeks from placement of purchase order. If any item is forecast not to be obtainable within this time, an estimated delivery date will be advised to the client.
Delivery will to the business premises of full clients business address.
PAYMENT
Payment will be STRICTLY 7 DAYS from the date of delivery and payment will be required by bank or corporate cheque or bank account transfer, and no additional credit will be provided unless prior arrangements with management.
LABOUR
Any work required that is outside the specifications of this quote shall be charged at the following rates:
Travel @ $66.00 per hour or part thereof, a minimum of hour charge will be incurred.
Labour @ $88.00 per hour or hour or part thereof, a minimum of 1-hour charge will be incurred.
DEFINITIONS
E&O. E, Errors and Omissions Except.
HARDWARE
In this section you will have the make, model, and brief specifications of the hardware you are recommending. It is also wise to include a small picture of the item, as most people have a better understanding of something when they can link the wording to an actual visual image. The following are some standard formats that should be used, and note, everything is laid out is separate tables:
SERVER Make and model (image)
Make and model, xGHz, xGb RAM (number) x xGb SSD/SAS hard drives, configured to RAID x with hot spare Tower / 1RU / 2RU / 5RU chassis with redundant power supply USB keyboard and mouse X LCD monitor Vendor and product version & edition operating system with x user licences Vendor and product version & edition security suite WORKSTATION Make and model (image)
Make and model, xGHz, xGb RAM xGb SSD/SAS hard drives Desktop / Mini Tower / Small factor footprint chassis USB keyboard and mouse X LCD monitor Vendor and product version & edition operating system with x user licences Vendor and product version & edition security suite PRINTER / MULTI-FUNCTION PRINTER Make and model (image)
Mono / Colour laser / ink technology A4 / A3 maximum format xx page per minute maximum in black with 5% coverage
xx page per minute maximum in colour with 5% coverage 250 sheet input tray Duplex unit xx sheet auto document feeder xxxxdpi maximum resolution scanner Gigabit Ethernet connectivity and 802.11n/ac WIFI Vendor and product version & edition software suite NETWORK SWITCH Make and model (image)
8 x Gbit managed / unmanaged ports Rack mountable 512 KB per device packet buffer 802.3az EEE hardware implementation reduces power consumption significantly SOFTWARE
In this section you will have the vendors name, product name, version and edition, plus brief specifications of the software you are recommending. You may want to include a small picture of the software item, however as software is not a physical tangible thing it is not necessary most of the time. The following are some standard formats that should be used, and note, everything is laid out is separate tables:
SERVER OPERATING SYSTEM Vendors name (image)
Product name, version, and edition Type of licence or subscription Brief description of what the product is, what comes with the product, and any other details that could benefit the client including the number of licences for the user connectivity WORKSTATION OPERATING SYSTEM Vendors name (image)
Product name, version, and edition Type of licence or subscription Brief description of what the product is, what comes with the product, and any other details that could benefit the client SOFTWARE PRODUCT 1 Vendors name (image)
Product name, version, and edition Type of licence or subscription Brief description of what the product is, what comes with the product, and any other details that could benefit the client
WARRANTIES
(The below information is a guide only and will differ from vendor to vendor)
All hardware warranties are based upon the authorised Australian distributor manufacturers warranties.
Server and Workstation3-year on-site parts and labour warranty by vendors name. Warranty consists of client registering a fault report which will be enacted upon within 8 work hours during a normal work week. The fault will be repaired on site and if item cannot be repaired a substitute item will be supplied while awaiting replacement or repair. On-site warranty covers sites within a 50-kilometre travel distance from the premises of Latrobe Valley Computers. Sites outside the designated travel distance would attract a travel fee based on $66 per hour from outside the designated 75-kilometre travel distance. Warranty covers hardware failure only. Any loss, or corruption of data is not covered by the warranty and will be the responsibility of the client to keep up to date backups of all appropriate data. Restoration of all software and data will be on the onus of the client.
Printer1-year next day on-site parts and labour warranty by vendors name. A 3-year next day on-site warranty by vendors name is available for an additional $xx.00 per unit.
Network Switches5-year return to shop warranty, 1 year for power supply.
SCOPE OF WORK
Scope of work dictates what our organisation is going to provide in goods and services to the client for the final quoted price. The following are some standard items that can be used, but will differ from project to project:
GOODS Server brand and model server @ $xxxx per unit $
Workstations 4 x brand and model @ $xxxx per unit $
Printer 1 x brand and model @ $xxxx per unit $
Network switch 1 x brand and model @ $xxxx per unit $
Network wireless router 1 x brand and model @ $xxxx per unit $
SERVICES Pre-test configuration at workshop @ $88 per hour xx hours $
Testing at workshop @ $88 per hour xx hours $
Server operating system installation and configuration @ $88 per hour xx hours $
Workstation operating system installation and configuration @ $88 per hour xx hours $
Predelivery network setup and configuration @ $88 per hour xx hours $
Final testing at workshop @ $88 per hour xx hours $
Packing and delivery to site $
On-site installation @ $88 per hour xx hours $
Data transfer @ $88 per hour xx hours $
Network testing and client verification @ $88 per hour xx hours $
Training @ $88 per hour xx hours $
On-site documentation and final approval @ $88 per hour xx hours $
Total Price $x,xxx
INSTALLATION PLAN
Schedule Item Week 1 Week 2 Week 3 Week 4
M T W T F S S M T W T F S S M T W T F S S M T W T F
Ordering Delivery Pre-test configuration Sign off by client The above schedule represents the timeline required to deliver the IT infrastructure based on our best knowledge of current hardware and software supplies, and organisations name staff levels. If any of the above is forecast not to be obtainable within this time, an estimated date will be advised as soon as possible.
The above schedule and text will differ from project to project. Please make sure you cover all daily and weekly requirements for the project and add additional lines where required. To show when items are scheduled for a day, or even a week, use shading of different colours so as to make sure the client can differentiate each area with ease. Multiple items can be done simultaneously, and please be conservative with your timeline.
INSTALLATION PLAN
Appropriate installation day
In this section you will need to offer the client a day, or days, when it would be best to do the on-site installation. Please make sure you take into consideration to minimise the interruption to the clients business.
Contingencies
In this section you need to explain to the client of any problems that may occur that are normally not our organisations fault, such as a hardware item going out of stock when the order is placed. Another problem could be with the ISP or information to link into a mail server. These things do occur, and you need to provide contingencies until the problem is rectified.
As part of our goods and services we must rely on other organisation to supply the specified goods and information for configuring the required services. The following are items that our organisation has identified as areas where disruption in supply of goods and services have a higher-than-normal level of incidents. Our organisation will provide contingencies where we can, and where is practical.
Incident Contingency
Cabling Verification
In this section you will need state the Australian code and procedure that and certified cabler must achieve to meet the requirements for the clients site. Refer to ACMA website: How the ACMA regulates the cabling industry | ACMAAll cabling on a worksite must first be certified to the standard and regulation specified by the Australian Communications and Media Authority. Your organisation name has verified the cabling is ..... from here onwards you need to state if the cabling is to standard or not and explain how you have come to this conclusion.
INSTALLATION PLAN
Network Schematic
This schematic is similar to the one you completed in Assessment task 1, however, you also need to include all the information related to the network, which includes:
Symbols relative to the device (so no showing just squares)
Full networking addressing, which includes:
Dynamic and static addresses
Subnet
DNS numbers
DHSP scope
Naming convention
Server roles
Mapping of all shared resources, such as drives and printers
Your organisations name
Address line 1
Address line 2
TOWN or CITY, QLD, Postcode
Re: Acceptance of Quote #
Attention: Clients contact name (this name is the person authorised to order)
Clients organisations name
Address line 1
Address line 2
Town or City, QLD, Postcode
I / we hereby accept your quote, as presented to us dated long date format, with the full understanding of terms and conditions included.
You also need a statement requesting clearance to work on-site at the clients location.
If alterations are required, please list.
On receipt Latrobe Valley Computers shall confirm these changes before commencement of order with the customer.
Name: ............................................... Signature: ............................................... Dated: ....................
Name: ............................................... Signature: ............................................... Dated: ....................
Purchase Order Number ......................................
Student Name Student Number Unit Code/s & Name/s ICTSAS310 Install, configure, and secure a small office or home office network
Assessment Name Proposed Clients IT Infrastructure Assessment Task No. 2 of 4
Assessment Due Date Date submitted / /
Assessor Name Student Declaration: I declare that this assessment is my own work. Any ideas and comments made by other people have been acknowledged as references. I understand that if this statement is found to be false, it will be regarded as misconduct and will be subject to disciplinary action as outlined in the TAFE Queensland Student Rules. I understand that by emailing or submitting this assessment electronically, I agree to this Declaration in lieu of a written signature.
Student Signature Date / /
Instructions to Student General Instructions:
This portfolio of evidence contains two (2) parts:
Part 1 Create a quotation document for the IT infrastructure
Part 2 Document VoIP and home Wi-Fi security
Materials to be supplied:
For the student to successfully complete this assessment they will need:
Computer hardware and software currently used in industry
Support resources, including online, manuals and training booklets
A computer system with a suitable current OS and access to the internet
Case Study
Quotation template
D-Link DSL-3785 User Manual
Work, Health and Safety:
A work health and safety check of the assessment environment is to be conducted prior to the assessment and any hazards addressed appropriately.
Assessment Criteria:
To achieve a satisfactory result, your assessor will be looking for your ability to demonstrate the following key skills/tasks/knowledge to an acceptable industry standard:
Network terms and technologies
Principles of network standard, network addressing, and network design
Network devices and their functions
Network problem solving
Current industry hardware and software technologies
Liaise with vendors and suppliers
Planning and contingencies
Creation of various documents for user verification and sign off
Submission details(if relevant) Insert your details on page 1 and sign the Student Declaration. Include this form with your submission.
TAFE Queensland Learning Management System:
Connect url: https://connect.tafeqld.edu.au/d2l/loginUsername; 9 digit student number
For Password: Reset password go to: https://passwordreset.tafeqld.edu.au/default.aspxSubmit the listed file below as per the instructions in the Connect online learning system stated on the Assessment Task 2 page.
You are to submit two (2) files:
1.ICTSAS310_AT2_Part1_-_yourname.docx
2.ICTSAS310_AT2_Part2_-_yourname.docx
Instructions to Assessor Student will require:
Computer hardware and software currently used in industry
Support resources, including online, manuals and training booklets
A computer system with a suitable current OS and access to the internet
Case Study
Quotation template
D-Link DSL-3785 User Manual
Safe work environment
Work, Health and Safety:
TAFE Queensland student rules are designed to ensure that learners are aware of their rights as well as their responsibilities. All learners are encouraged to familiarise themselves with the TAFE Queensland student rules, specifically as they relate to progress of study and assessment guidelines.
Student rules: http://tafeqld.edu.au/current-students/student-rules/
Level of Assistance:
The teacher will make reasonable adjustment for students, as and when appropriate, after consultation with the Disability and Counselling team.
Assessment Criteria:
See Marking Criteria on Connect
Note to Student An overview of all Assessment Tasks relevant to this unit is located in the Unit Study Guide.
Assessment Task 2
PART 1
The client has been impressed with the work and guidance you have provided to them so far and is eager to forge ahead with obtaining their new IT infrastructure (one that suits the software that they want to use and the security and reliability that would be expected from a company in the industry they service).
Your task is to download the quotation template (ICTSAS310_quotation_template.docx) and create a new quotation document called "ICTSAS310_AT2_Part1__yourname.docx" to cover the minimum following items:
Cover page:
To include the clients details.
An appropriate title.
1.Introduction and Summary:
1.1.What the quote is for, who is it for and who requested the quote.
1.2.The summary section will just dot-point the main items and a price for the whole project.
2.Hardware and software:
2.1.Detail the hardware makes and models, with descriptions, of all the devices on the network. It is also recommended that you include a small picture of the item, as clients have a better understanding of an item when they can link the description to an image. These devices could include, but not limited to:
Server
Workstations
Notebooks
Managed or unmanaged network switch
Router
Printers and MFP
Network attached storage and backup systems
2.2.You also need to include all the software that will be required for the computers and the network. Software could include, but not limited to:
Operating systems
Applications
Security suite
Network monitoring and performance
3.Warranties:
3.1.Detail the manufacturers warranty, who covers the warranty, and any special conditions.
4.Terms and conditions.
5.Scope of work:
5.1.Detail the costing for supplying of all goods, and labour costs.
6.Installation plan:
6.1.Provide a step-by-step plan showing the day(s) required to do each step of the installation for the proposed network. This plan should show the steps from the ordering of the equipment to commissioning and signing over to the client.
6.2.Advise the client when would be the best time to install the infrastructure on-site as to minimise the disruptions to the client.
6.3.List any contingencies that could affect the installation plan, such as goods not in stock at a supplier and how you would overcome this.
6.4.Provide a network schematic showing all devices, settings, and naming convention.
6.5.Also, verify that the cabling has been done to the Australian standard. You must ascertain this by examining the documentation supplied in the case study.
7.Acceptance sheet:
7.1.The acceptance page needs to show an area where the client and the representative from IT Support can sign.
7.2.You also need to use a statement that the client has given your organisation clearance to work on the site and that your organisation will abide by all Australian laws relating to privacy.
8.Present final documentation to your client (teacher / supervisor) for sign off.
For guidance on how a quotation document is normally developed, please read the following document:
What is a quotation document.pdf (221KB)
PART 2
The client wants to know about Voice over IP and if it would be suitable for the business in the future, and what they should do in making the home office secure. For this task you are to create a document called "ICTSAS310_AT2_Part2__yourname.docx" to cover the minimum following items:
Cover page:
To include the clients details.
An appropriate title.
At the bottom of the Cover page will be:
ICTSAS310 Assessment 2 Part 2.
Student Name.
Student ID number.
Date
1.Introduction:
1.1.What the document is about, who is it for and who requested the quote.
2.VOIP Overview:
2.1.Give the client an overview of what is Voice over IP and a description of what protocol is used.
3.VOIP Implementation:
3.1.Advise on how Voice over IP could be implemented for the new IT infrastructure for their business.
4.Securing the Home Network:
4.1.Identify some of the types of security intrusion issues that can occur for a home wireless network and what problems or symptoms they could create.
4.2.Summarise what the client could implement at home for the wireless router to help secure the network and why. User manual for the D-Link wireless modem is supplied.
D-Link DSL-3785 wireless modem user manual:
D-Link DSL-3785 User Manual.pdf (6.3MB)
Web links for information about the protocols used for VOIP:
https://supportforums.cisco.com/t5/ip-telephony/voip-tcp-or-udp/td-p/2533577https://virtual-phone-systems.bestreviews.net/faq/does-voip-use-tcp-or-udp/Submission checklist
You are to submit the following three files:
ICTSAS310_AT2_Part1_-_yourname.docx
ICTSAS310_AT2_Part2_-_yourname.docx
End of Assessment
Assessment Task Job Card
FILENAME * MERGEFORMAT ICT30120_ICTSAS310_AT3_Appendix1_JobCard_TQR_v1.docx
Student Name Student Number Unit Code/s & Name/s ICTSAS310 Install, configure, and secure a small office or home office network
Cluster Name
If applicable N/A
Assessment Type In the workplace Simulated environment
Assessment Name Appendix 1 Job Card Assessment Task No. 3 of 4
PRIVACY DISCLAIMER: TAFE Queensland is collecting your personal information for assessment purposes. The information will only be accessed by authorised employees of TAFE Queensland. Some of this information may be given to the Australian Skills Quality Authority (ASQA) or its successor and/or TAFE Queensland for audit and/or reporting purposes. Your information will not be given to any other person or agency unless you have given us written permission or we are required by law.
s
Student is to perform the following tasks
Step Description Completed
4. Installed server operating system as per settings from Assessment Task 2 Portfolio of Evidence
O/S product, edition, and version name:
683422192346736585202978
Server computer name:
70485018097500
Correct time zone: Brisbane
Network card settings (DNS2 supplied by teacher / supervisor):
166624015557500IP Address:
165862013335000Subnet:
166878013462000Gateway:
166878013779500DNS1:
165862016954500DNS2:
Install security suite
5. Install the following roles on the server:
Active Directory and Domain Services or equivalent:
158115014859000Domain name:
DHCP:
148590019050000Scope name:
149415516700500Scope range:
DNS
7. Create user accounts:
Users created as supplied in Case Study
Group names created:
59118515303500
Users assigned to the appropriate groups
8. Create folders and shares:
Created folders as per the Case Study
Created the following shares of the folders and assigned the appropriate groups to the share folders:
72390014668500
72390015240000
Deployed shared folders through Group Policy or equivalent
9. Install a printer and share:
Printers make and model
71437514351000
Download the latest drivers from manufacturers web site
165608018097500Web address:
Install printer driver, connect printer, and create share:
165608018097500Share name:
Deployed printer through Group Policy or equivalent
15. Install, configure, and test wireless access to the network:
Wireless access point or wireless router make and model
71437514351000
SSID settings:
71437521018500
Security settings:
69532519050000
Wi-Fi Identified using device (mobile phone / laptop / tablet):
68580016256000
Workplace Supervisor Signature: _______________________Date: ______________
