Student Full Name:

Student ID:

Trainer/Assessor:

Units of competency

Assessment tasks

CHCCCS031

Provide individualised support

Determine personal support requirements

Provide support services

Monitor support services

Complete reporting and documentation

Assessment Task 1: Portfolio

CHCCCS038

Facilitate the empowerment of people receiving support

Demonstrate commitment to empowerment for people receiving support

Foster human rights

Facilitate choice and self-determination

Assessment Task 2: Portfolio

CHCCCS040

Support independence and wellbeing

(120 hours)

Recognise and support individual differences

Promote independence

Support physical wellbeing

Support social, emotional and psychological wellbeing

Assessment Task 3: Portfolio

CHCAGE011

Provide support to people living with dementia

Prepare to provide support to people living with dementia

Use effective communication strategies

Support the person to participate in activities according to the individualised plan

Use a strengths-based approach to meets the persons needs

Complete documentation

Assessment Task 4: Portfolio

CHCPAL003

Deliver care services using a palliative approach

Apply principles and aims of a palliative approach when supporting people

Respect the persons preferences for quality-of-life choices.

Follow the persons advance care directives in the individualised plan

Respond to signs of pain and other symptoms

Follow end-of-life care strategies

Manage own emotional responses and ethical issues

Assessment Task 5: Portfolio

CHCCCS036

Support relationships with carer and family

Include carer and family members as part of the support team

Assess and respond to changes in the care relationship

Monitor and promote carer rights, health and wellbeing

Assessment Task 6: Portfolio

CHCCOM005

Communicate and work in health or community services

Communicate effectively with people

Collaborate with colleagues

Address constraints to communication

Report problems to supervisor

Complete workplace correspondence and documentation

Contribute to continuous improvement

Assessment Task 7: Portfolio

CHCAGE013

Work effectively in aged care

Meet job role requirements

Work within organisational requirements

Work within an aged care context

Implement self-care strategies

Assessment Task 8: Portfolio

CHCCCS044

Follow established person-centred behaviour supports

Apply a person-centred approach to providing behaviour support

Review context of behaviours of concern

Provide positive behaviour support according to individualised behaviour support plan

Complete documentation

Assessment Task 9: Portfolio

HLTINF006

Apply basic principles and practices of infection prevention

Identify the role of infection prevention and control in the work setting

Follow standard and transmission-based precautions for infection prevention and control in the work setting

Respond to potential and actual exposure to infection risks within scope of own role.

Assessment Task 10: Portfolio

HLTWHS002

Follow safe work practices for direct client care

Follow safe work practices for direct client care

Follow safe work practices for manual handling

Follow safe work practices for infection control

Contribute to safe work practices in the workplace

Reflect on own safe work practices

Assessment Task 11: Portfolio

Minimum hours

required

Unit

Activities

At least 120 hours - cannot be completed concurrently with hours specified in any other unit of competency.

CHCCCS040 Support independence and wellbeing

Recognise and support individual differences

Promote independence

Support physical wellbeing

Support social, emotional and psychological wellbeing

Student name:

Host employer name:

Date

Time

started

Time

finished

Total

hours

Student

signature

Supervisor

signature

Main tasks(Outline the duties and responsibilities you undertook each day that contributed to your workplacement)

Total Hours for this page:

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hours

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Main tasks(Outline the duties and responsibilities you undertook each day that contributed to your workplacement)

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Main tasks(Outline the duties and responsibilities you undertook each day that contributed to your workplacement)

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Main tasks(Outline the duties and responsibilities you undertook each day that contributed to your workplacement)

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Main tasks(Outline the duties and responsibilities you undertook each day that contributed to your workplacement)

Total Hours for this page:

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Main tasks(Outline the duties and responsibilities you undertook each day that contributed to your workplacement)

Total Hours for this page:

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Main tasks(Outline the duties and responsibilities you undertook each day that contributed to your workplacement)

Total Hours for this page:

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Student

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Main tasks(Outline the duties and responsibilities you undertook each day that contributed to your workplacement)

Total Hours for this page:

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Main tasks(Outline the duties and responsibilities you undertook each day that contributed to your workplacement)

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Important Note: ALG Assessor Visit

Students must be assessed in the workplace in order to meet the requirements of the course.

A workplace visit will normally be arranged between weeks 6 and 9 and will be confirmed in your Work Placement Confirmation Form. If you complete your work placement without this visit, you will not be eligible to receive the qualification. Therefore, you must notify the college immediately if there are any changes to your work placement.

Successful completion of this assessment task requires you to demonstrate your skills and knowledge by providing personal support to people with individualised plans. You will need to do this in a work setting in simulation and with real clients.

You will collect most of your evidence and complete portfolio documentation while in the work setting. Your assessor will observe certain aspects of this assessment and your supervisor will also provide feedback.

The skills and knowledge that you are required to demonstrate in relation to your work for this unit are included in yourPortfolio so look at this in detail before you start your assessment.

About the simulation:

This unit requires that you demonstrate specific skills and knowledge, including:

bed bathing

shaving

transferring a client in and out of a car

falls recovery

assisting a client to take pre-packaged medication

You will need to do each of these support activities ontwooccasions.

The purpose of the simulation is for your assessor to ensure that you are able to complete these support activities before you are assessed providing support to real clients.

You may be observed by your assessor in the following ways:

in your own workplace, with your clients being played by your colleagues, supervisor or your assessor

in your work placement, with your clients being played by employees of the organisation, your supervisor or your assessor

Your assessor will advise as to how the two occasions will be implemented. For example:

you may demonstrate your skills on two clients, making sure all activities are covered on two occasions

you may demonstrate your skills on one client, making sure all activities are covered on two occasions.

In consultation with a supervisor, choose a client to work with and review their individualised plans.

Your assessor will ensure that the simulation includes all the equipment and resources you need to complete these activities.

You will not be able to proceed to the next part of this assessment until your assessor has marked your performance in the simulations as satisfactory.

Work setting

Before you begin this task, meet with your assessor and/or supervisor to discuss which client/s will be most suitable for you to work with to complete this part of the assessment. There is no specific requirement on how many clients you work with, but you must demonstrate each of the specific personal support activities onthreeoccasions.

In addition to identifying your client/s, you will require access to all the necessary facilities, equipment and resources to complete this task. You will also require access to the individualised plans for the client/s and to organisational policies and procedures.

Keep in mind that the privacy and dignity of the client/s in your care is essential. There will be requirements around informed consent and, in some cases family and/or significant others and the organisation itself. Your supervisor will guide you in relation to your informed consent requirements. You must also ensure that the evidence you submit in your portfolio does not identify the people that you worked with. Use an initial only.

Important note:If you have permission to make copies of the following documents, include these as part of your evidence by attaching them at the end of the portfolio. If you are not allowed to remove any documentation from the work setting, your assessor will be required to look at these documents during their visit.

You must make sure you receive permission to include any documents from your workplace and all private information must be redacted:

relevant sections of each clients individualised plan

workplace policies and procedures.

If you are unsure ask your supervisor!

Use thePortfoliotemplate to collect evidence for this assessment.

There are four sections of yourPortfoliothat need to be completed:

Section 1:Assessor observations simulations.

In Section 1, your assessor will observe you as you undertake the required activities of the simulation. They will complete the observation checklist in this section of yourPortfolio. Review the checklist prior to the observation to see what your assessor will be looking for.

Section 2: Assessor observations work setting.

In Section 2, your assessor will visit you in the work setting and observe you as you complete the required support activities with real client/s. Take a look at what your assessor will be looking for prior to the observation.

Section 3:Reflective journal.

In Section 3, the reflective journal has a series of questions that ask you to write about your experiences providing support to real client/s in the work setting. Provide as much detail as you can. The reflective journal provides more guidance on what you need to do.

Section 4:Supervisor report.

In Section 4, your supervisor will complete a report summarising your performance. Ask them to complete the report only after you have completed Section 3.

Assessor observation

The following must be directly observed by the assessor ontwooccasions in a simulation:

bed bathing

shaving

transferring a client in and out of a car

falls recovery

assisting a client to take pre-packaged medication.

When performing these activities, the student must also:

communicate with the client to confirm support requirements

undertake a risk assessment prior to providing support and request additional assistance where required

prepare and assemble required equipment, aids and appliances as per the clients plan

provide support that respects the clients rights and dignity and takes into account dignity of risk and duty of care obligations

monitor support provided together with the client, identifying and confirming any changes and reporting as per procedures

follow policies and procedures to complete all required documentation and reporting

ensure the environment is safe and healthy during support activities and follows infection control procedures.

Did the student:

Occasion 1

Occasion 2

Comments about what you observed

Bed bathing

Confirm the clients support requirements and preferences with them?

?Yes

?No

?Yes

?No

Undertake a risk assessment prior to providing support and request additional assistance where required?

?Yes

?No

?Yes

?No

Prepare and assemble required equipment, aids and appliances as per the clients plan?

?Yes

?No

?Yes

?No

Provide support that respects the clients rights and dignity and takes into account dignity of risk and duty of care obligations?

?Yes

?No

?Yes

?No

Monitor support provided together with the client, identifying and confirming any changes and reporting as per procedures?

?Yes

?No

?Yes

?No

Follow policies and procedures to complete all required documentation and reporting?

?Yes

?No

?Yes

?No

Ensure the environment is safe and healthy during support activities and follows infection control procedures?

?Yes

?No

?Yes

?No

Safely complete bed bathing of a client?

?Yes

?No

?Yes

?No

Shaving

Confirm the clients support requirements and preferences with them?

?Yes

?No

?Yes

?No

Undertake a risk assessment prior to providing support and request additional assistance where required?

?Yes

?No

?Yes

?No

Prepare and assemble required equipment, aids and appliances as per the clients plan?

?Yes

?No

?Yes

?No

Provide support that respects the clients rights and dignity and takes into account dignity of risk and duty of care obligations?

?Yes

?No

?Yes

?No

Monitor support provided together with the client, identifying and confirming any changes and reporting as per procedures?

?Yes

?No

?Yes

?No

Follow policies and procedures to complete all required documentation and reporting?

?Yes

?No

?Yes

?No

Ensure the environment is safe and healthy during support activities and follows infection control procedures?

?Yes

?No

?Yes

?No

Safely complete shaving of a client?

?Yes

?No

?Yes

?No

Transfer a client in and out of a car

Confirm the clients support requirements and preferences with them?

?Yes

?No

?Yes

?No

Undertake a risk assessment prior to providing support and request additional assistance where required?

?Yes

?No

?Yes

?No

Prepare and assemble required equipment, aids and appliances as per the clients plan?

?Yes

?No

?Yes

?No

Provide support that respects the clients rights and dignity and takes into account dignity of risk and duty of care obligations?

?Yes

?No

?Yes

?No

Monitor support provided together with the client, identifying and confirming any changes and reporting as per procedures?

?Yes

?No

?Yes

?No

Follow policies and procedures to complete all required documentation and reporting?

?Yes

?No

?Yes

?No

Ensure the environment is safe and healthy during support activities and follows infection control procedures?

?Yes

?No

?Yes

?No

Safely transfer a client in and out of a car?

?Yes

?No

?Yes

?No

Falls recovery

Confirm the clients support requirements and preferences with them?

?Yes

?No

?Yes

?No

Undertake a risk assessment prior to providing support and request additional assistance where required?

?Yes

?No

?Yes

?No

Prepare and assemble required equipment, aids and appliances as per the clients plan?

?Yes

?No

?Yes

?No

Provide support that respects the clients rights and dignity and takes into account dignity of risk and duty of care obligations?

?Yes

?No

?Yes

?No

Monitor support provided together with the client, identifying and confirming any changes and reporting as per procedures?

?Yes

?No

?Yes

?No

Follow policies and procedures to complete all required documentation and reporting?

?Yes

?No

?Yes

?No

Ensure the environment is safe and healthy during support activities and follows infection control procedures?

?Yes

?No

?Yes

?No

Safely demonstrate the falls recovery procedure?

?Yes

?No

?Yes

?No

Pre-packaged medication

Confirm the clients support requirements and preferences with them?

?Yes

?No

?Yes

?No

Undertake a risk assessment prior to providing support and request additional assistance where required?

?Yes

?No

?Yes

?No

Prepare and assemble required equipment, aids and appliances as per the clients plan?

?Yes

?No

?Yes

?No

Follows correct procedures for assisting the client to take medication?

?Yes

?No

?Yes

?No

Provide support that respects the clients rights and dignity and takes into account dignity of risk and duty of care obligations?

?Yes

?No

?Yes

?No

Monitor support provided together with the client, identifying and confirming any changes and reporting as per procedures?

?Yes

?No

?Yes

?No

Follow policies and procedures to complete all required documentation and reporting?

?Yes

?No

?Yes

?No

Ensure the environment is safe and healthy during support activities and follows infection control procedures?

?Yes

?No

?Yes

?No

Assist a client to take pre-packaged medication according to written direction from a health professional, following legislative requirements and organisational policies and procedures.

?Yes

?No

?Yes

?No

Assessor name:

Signature:

Location of assessment:

Date:

Assessor observation

The following must be directly observed by the assessor onthreeoccasions in a work setting with real clients:

dressing, undressing and grooming

eating and drinking using required mealtime assistance techniques and equipment, ensuring client has physical access

oral hygiene

showering

toileting and the use of continence aids

using slide sheets, hoists, slings and lifters

transferring a person between bed and chair

transferring a person from seated to standing.

The checklist below includes additional requirements that will need to be observed.

Did the student:

Occasion 1

Occasion 2

Occasion 3

Comments about what you observed

Dress, undress and groom a client?

?Yes

?No

?Yes

?No

?Yes

?No

Support a client to eat and drink?

?Yes

?No

?Yes

?No

?Yes

?No

Support a client with their oral hygiene?

?Yes

?No

?Yes

?No

?Yes

?No

Support a client with showering?

?Yes

?No

?Yes

?No

?Yes

?No

Support a client with toileting and use of continence aids?

?Yes

?No

?Yes

?No

?Yes

?No

Use slide sheets, hoists, slings and lifters to move a client?

?Yes

?No

?Yes

?No

?Yes

?No

Transfer a client between bed and chair?

?Yes

?No

?Yes

?No

?Yes

?No

Transfer a client from seated to standing?

?Yes

?No

?Yes

?No

?Yes

?No

While performing the activities above did the student?

Occasion 1

Occasion 2

Occasion 3

Confirm the clients support requirements and preferences with them and their family, carer or other relevant persons?

?Yes ?No

?Yes ?No

?Yes ?No

Undertake a risk assessment prior to providing support and request additional assistance where required?

?Yes ?No

?Yes ?No

?Yes ?No

Prepare and assemble required equipment, aids and appliances as per the clients plan?

?Yes ?No

?Yes ?No

?Yes ?No

Provide support that respects the clients rights and dignity and takes into account dignity of risk and duty of care obligations?

?Yes ?No

?Yes ?No

?Yes ?No

Monitor support provided together with the client, identifying and confirming any changes and reporting as per procedures?

?Yes ?No

?Yes ?No

?Yes ?No

Follow policies and procedures to complete all required documentation and reporting?

?Yes ?No

?Yes ?No

?Yes ?No

Review the clients individualised plan prior to providing support and confirms services to be provided?

?Yes ?No

?Yes ?No

?Yes ?No

Consult in a respectful and positive manner with the client, their family, carers and others to determine support, actions, activities, needs and preferences?

?Yes ?No

?Yes ?No

?Yes ?No

Communicate and interact with the client in a manner that develops and maintains trust?

?Yes ?No

?Yes ?No

?Yes ?No

Ensure the correct and relevant equipment and associated procedures were available?

?Yes ?No

?Yes ?No

?Yes ?No

Assemble and use support equipment, processes and aids correctly?

?Yes ?No

?Yes ?No

?Yes ?No

Demonstrate duty of care and dignity of risk requirements?

?Yes ?No

?Yes ?No

?Yes ?No

Respect the clients individual differences and requests?

?Yes ?No

?Yes ?No

?Yes ?No

Ensure the clients confidentiality and privacy is maintained?

?Yes ?No

?Yes ?No

?Yes ?No

Demonstrate a person-centred approach when supporting the clients physical needs and providing support?

?Yes ?No

?Yes ?No

?Yes ?No

Discuss the clients preferences positively when providing support?

?Yes ?No

?Yes ?No

?Yes ?No

Work in a manner that provides a safe, healthy and comfortable environment?

?Yes ?No

?Yes ?No

?Yes ?No

Talk to the client throughout the activity and check for gaps in assistive technology needs and any required changes?

?Yes ?No

?Yes ?No

?Yes ?No

Talk to the client throughout the activity and check for gaps in assistive technology needs and any required changes?

?Yes ?No

?Yes ?No

?Yes ?No

Identify and respond to risk appropriately, requesting additional support where needed?

?Yes ?No

?Yes ?No

?Yes ?No

Work according to the organisations infection control and other care procedures?

Check this in line with the organisations procedures. Using new pair of disposable gloves, PPE, fresh cotton pads to bathe eyes etc.

?Yes ?No

?Yes ?No

?Yes ?No

Seek assistance as and when necessary?

?Yes ?No

?Yes ?No

?Yes ?No

Recognise signs of additional or unmet needs and report to the supervisor?

?Yes ?No

?Yes ?No

?Yes ?No

Work according to the clients individualised plan?

?Yes ?No

?Yes ?No

?Yes ?No

Assessor name:

Signature:

Location of assessment:

Date:

Journal

Name of work setting:

Name of supervisor:

Client identifier:

Age:

Write a summary of your client with details such as age and background.

What are the support needs of this client? How did you confirm this information?

What is your role in providing support to this client?

How did you confirm the details of the clients plan with them and their carer, family member or others?

How did you prepare to work with the client and how did you ensure you understood the policies and procedures of your work placement?

How did you discuss and confirm the details of any specific physical, sensory or cultural needs or preferences with the client and their carer, family member or others?

How did you confirm the clients preferences for personal support and their own level of participation in meeting their support needs?

How did you do this using a positive manner?

How did you develop and maintain trust with your client?

How did you help the client to identify ways in which they can maintain their independence as per their support plan?

How did you help the client to make informed decisions that uphold their rights? How did you support their right to dignity of risk?

Which equipment, processes and aids did you use to assist this client and how did you know which ones to select?

How did you make sure you correctly and safely assembled and used equipment processes and aids?

Explain how the clients individualised plan, preferences and organisational policies and procedures assisted you in this regard.

Outline the limitations of your role in providing support to your client/s.

Provide one example of how you practiced each of the following with your client/s:

duty of care

dignity or risk

confidentiality

privacy.

Provide at least two examples of how you maintained a clean and comfortable, safe and healthy environment for your client/s.

Outline one risk for each personal care activity you supported this client with and the steps you took to respond them.

Did you identify any signs of additional or unmet needs of your client/s? If you did, what did you do?

If the answer is no, provide an example of what could have happened and what you would do in this circumstance.

How did you support the assistive technologies in meeting the individual needs of your client/s?

How did you consult with the client/s to determine gaps in assistive technology needs? How did you report any gaps?

If there were no gaps, explain the procedure you would follow to do.

Provide one example of an observation that you made or reported to your supervisor during each activity.

Provide at least one example where you asked your supervisor for assistance or where you felt a support need was beyond your scope of responsibility and ability.

How did you monitor your work performance and ensure that you were providing the standard of support expected by the organisation?

It's important to make sure clients are happy with the support they are receiving.

Provide at least one example of how you talked to the client/s about their support needs and whether they were being met.

If there was a need for change with support needs, explain how you communicated/ reported this and what the outcome was.

If there was no need, explain the process that should be followed in the organisation in this regard.

Outline the reporting requirements you followed.

How is information stored at the organisation?

How did you follow procedures to maintain confidentiality of such documentation?

Dont forget to attach your supporting evidence and any additional documentation for your portfolio. Make sure to remove personal information from these documents.

Supervisor report

The information provided by the student in their reflective journal is an accurate reflection of their actions.

?Yes ?No

During the activities described in their reflective journal, the student:

Supported clients in the workplace with the following personal support activities

(Tick all that you have witnessed)

?

Dressing, undressing & grooming

?

Eating & drinking

?

Oral hygiene

?

Showering

?

Toileting & use of continence aids

?

Using slide sheets, hoists, slings and lifters

?

Transferring a client between bed and chair

?

Transferring a client from seated to standing

During the activities described in their reflective journal, the student:

worked within the organisations policies and procedures as well as legal and ethical considerations

?Yes ?No

worked to a satisfactory level in line with their assigned roles and responsibilities

?Yes ?No

used a person-centred approach and respected the clients self-determination, independence and dignity of risk

?Yes ?No

consulted with the person, their family, carer or others to determine any specific physical, sensory or cultural needs and preferences

?Yes ?No

worked positively with the client and developed and maintained their trust

?Yes ?No

adhered to their duty of care obligations

?Yes ?No

correctly applied infection control procedures

?Yes ?No

participated in discussions with the client in a manner that supported their self determination and respected their confidentiality and privacy

?Yes ?No

recognised potential risks, actual risks and signs of additional or unmet needs and reported these to you as they arose

?Yes ?No

provided support in line with the clients individualised plan, preferences and strengths

?Yes ?No

assembled and used equipment safely and correctly as per procedures

?Yes ?No

respected and included the family, carer and others identified by the person as part of the support team

?Yes ?No

encouraged the person to actively participate in their individualised plans, discussions about their support services, their needs and any required changes

?Yes ?No

monitored own work to ensure the required standard of support is maintained

?Yes ?No

monitored support needs of their client and identified any requirements for change, reporting accordingly

?Yes ?No

asked for help from you as needed (for example, where a situation is beyond their scope, or they need assistance)

?Yes ?No

reported matters to you as required in line with your organisations policies and procedures (including client observations)

?Yes ?No

completed and stored required documents in line with your organisations policies and procedures.

?Yes ?No

Do you have any feedback for the student?

The student has permission to submit the information contained within the portfolio for the purposes of assessment.

?Yes ?No

Tick one only:

The student has permission to submit the organisations documentation to support their portfolio.

?Yes

The studentdoes nothave permission to submit the organisations documentation the assessor can view these files on site.

?Yes

Full name:

Position:

Signature:

Date:

To be deemed competent for this unit you are required to perform the required tasks in simulation prior to attending workplacement. You will have conducted this simulation in your theory terms. Now you are ready to be assessed in the workplace.

Successful completion of this assessment task requires you to demonstrate your skills and knowledge by responding to the goals and aspirations of at least one person in the workplace. You must do this by:

employing flexible, adaptable and person-centred approaches to empower the person

providing at least one service adjusted to meet the individual needs of the person, as determined through consultation with the person

proposing at least one strategy to meet the individual health or re-ablement needs of the person, as determined through consultation with the person

recognising and responding appropriately to situations and barriers

providing information to the person about their rights and checking for understanding

using communication skills according to the needs of the person to maintain positive and respectful relationships and facilitate empowerment.

You will collect most of your evidence and completePortfoliodocumentation while in the work setting. Your assessor will observe certain aspects of this assessment and your supervisor will also provide feedback.

The skills and knowledge that you are required to demonstrate in relation to your work for this unit are included in yourPortfolio so look at this in detail before you start your assessment.

Assessment in a work setting

Before you begin the workplace component of this task, meet with your supervisor to discuss the client who will be most suitable for you to work with. In addition to identifying your client, you will require access to all the necessary facilities, equipment and resources to complete this task. You will also require access to the individual care plan for the person and to organisation policies and procedures.

Keep in mind that the privacy and dignity of the clients in your care are essential. There will be requirements around informed consent from these clients and, in some cases their family and/or significant others and the organisation. Your supervisor will guide you in relation to your informed consent requirements. You must also ensure that the evidence you submit in your portfolio does not identify the people that you worked with. Use an initial only.

Important note:If you have permission to make copies of workplace documentation, include these as part of your evidence by attaching them at the end of thePortfolio. If you are not allowed to remove any documentation from the work setting, your assessor will be required to look at these documents during their visit (if applicable).

You must make sure you receive permission to include any documents from your workplace and all private information must be removed.

If you are unsure ask your supervisor!

Use thePortfoliotemplate to collect evidence for this assessment.

There are three sections of yourPortfoliothat need to be completed:

Section 1: Client profile

In section 1, you will begin to build a profile of the person you will be working with and to confirm their needs.

Section 2:Assessor observations

In Section 2, your assessor will observe you in the work setting as you respond to the goals and aspirations of the person to whom you are providing support.

Review the checklist to see what your assessor will be looking for prior to each observation.

If you are unable to access all information required using a client in the workplace, your assessor can provide you with some additional simulated information to use when addressing the persons human rights and identifying signs of abuse and neglect. Your assessor will ask you to walk them through your response. Review the checklist to see what your assessor will be looking for prior to the observation.

Section 3:Reflective journal

In Section 3, you will reflect on your work as you respond to the goals and aspirations of the person you provide support to in the work setting. You will find questions to answer and examples of evidence to provide.

Read through Section 3 of yourPortfoliobefore you start work.

Person 1 (Work setting)

Name of work setting:

Name of supervisor:

Person identifier:

Write a summary of this person

What is your role in providing support to this person?

Part 1 Reflecting on your personal values and attitudes

Reflect on your personal values and attitudes regarding disability and ageing and answer the following questions, particularly in relation to the support that you will provide to this person.

What tools/strategies did you use to help you reflect?

What were your conclusions?

How might these values and attitudes impact the support that you provide to this person?

How will you adjust your practice accordingly?

Part 2 Risk factors for human rights breaches

For this person, list three human rights breaches that they could be at risk for, describe the breach type and refer to the policies and procedures that you would rely on to respond to and report each breach.

Human rights breach 1

Description

Relevant policies and procedures

Human rights breach 2

Description

Relevant policies and procedures

Human rights breach 3

Description

Relevant policies and procedures

Part 3 Risk factors for abuse and neglect

For this person (or a person at a similar age and stage of life, with a similar history and background), describe each type of abuse and two indicators of each type of abuse that you may expect to observe if harm is occurring or has occurred. If the type listed is not relevant, write n/a in the space provided. Refer to the policies, procedures and legislation that you would rely on to report if you identified any of these signs and indicators.

Physical abuse: description

Indicators

Policies, procedures and legislation

1

2.

Emotional and psychological abuse: description

Indicators

Policies, procedures and legislation

1

2.

Sexual abuse: description

Indicators

Policies, procedures and legislation

1

2.

Neglect: description

Indicators

Policies, procedures and legislation

1

2.

Financial abuse: description

Indicators

Policies, procedures and legislation

1

2.

Attach:

Policies and procedures referred to in Part 2

?

Policies and procedures referred to in Part 3

?

The following must be directly observed by the assessor:

Responding to the goals and aspirations of one person in the workplace including:

oemploying flexible, adaptable and person-centred approaches to empower the person

oproviding at least one service adjusted to meet the individual needs of the person, as determined through consultation with the person

oproposing at least one strategy to meet the individual health or reablement needs of the person, as determined through consultation with the person

orecognising and responding appropriately to situations and barriers

oproviding information to the person about their rights and checking for understanding

ousing communication skills according to the needs of the person to maintain positive and respectful relationships and facilitate empowerment.

Assessor Observation 1 (Workplace setting)

Did the student:

Person 1 (Workplace setting)

Comments about what you observed

Work with this person to confirm their cultural needs?

?Yes

?No

Ensure that this persons cultural needs were respected and prioritised in service delivery?

?Yes

?No

Provide support and assistance to this person to communicate their personal goals?

?Yes

?No

Encourage and empower the person to make their own choices and actions?

?Yes

?No

Work in consultation with this person to adjust a service to meet their specific health or reablement needs?

?Yes

?No

Work with this person to identify an area of service that is impacting them and facilitate empowerment?

?Yes

?No

Adjust their approach as required throughout their work with this person?

?Yes

?No

Assist this person to understand their rights by providing information and checking for understanding?

?Yes

?No

Communicate in ways that maintained a positive, respectful relationship with this person?

?Yes

?No

Deliver service/s to this person in a way that ensured that their rights were upheld?

?Yes

?No

Work with the person, their family, carer and others in a person-centred way to identify issues and options for action?

?Yes

?No

Consult with this person to identify indications of abuse and neglect and report these in accordance with organisational and legislative requirements?

?N/A

Consult with this person to identify a breach of their human rights and respond and report according to organisational requirements and scope of role?

?Yes

?No

?N/A

Support the person to identify and use assistive technologies to meet their individual needs?

?Yes

?No

Implement strategies to ensure that this person is comfortable with decisions made?

?Yes

?No

Work with the person to identify and overcome barriers to empowerment.

?Yes

?No

Provide information and access to advocacy services and complaints mechanisms?

?Yes

?No

Demonstrate approaches to empowering the person that were flexible, adaptable and person centred?

?Yes

?No

Attach:

Policy and procedures relating to:

Privacy, confidentiality and disclosure

?

Reporting

?

Documentation/record keeping

?

Informed consent

?

Journal

Name of work setting:

Name of supervisor:

Client identifier:

Age:

Describe the strategies that you used to consult with this person to confirm their cultural needs.

How did you ensure that you prioritised and respected these needs during your work with this person?

Describe the strategies that you used to support this person to identify and communicate their personal goals.

While responding to the goals and aspirations of this person, describe one way that you adapted your approach to meet their specific needs.

How did this help to empower them?

During your work with this person, you would have explained at least one aspect of their rights to them.

Which rights did you explain to this person?

How do you think this increased understanding helped empower them?

Through your work with this person, describe one service that you identified for adjustment to meet their specific needs.

Describe the process that you worked through together to identify the service and the changes that were required.

Provide one example of an assistive technology that you supported this person to use and how you did so.

How do you think this use of the assistive technology helps to empower them and maintain their independence and inclusion?

Describe at least one barrier to empowerment that you identified in consultation with the person and describe the strategies that you developed to help them overcome it.

List at least two strategies.

Describe the strategies that you used to ensure that this person was comfortable with the decisions they made during your work with them.

During your work with this person, you would have used a range of communication skills to maintain a positive and respectful relationship with them.

Describe the communication skill that you found most important in facilitating empowerment for this person.

Why was it important and how did you use it to support the person?

Attach:

Original individualised support plan

?

Revised individualised support plan

?

Successful completion of this assessment task requires you to demonstrate your skills and knowledge by safely supporting at leastthreepeople to enhance independence and wellbeing. You must perform these activities during a period of at least 120 hours of work within a workplace.

You will collect most of your evidence and complete Portfolio documentation while in the work setting. Your assessor will observe certain aspects of this assessment and your supervisor will also provide feedback.

Before you begin this task, meet with your supervisor to discuss the three clients who will be most suitable for you to work with to complete this part of the assessment.

In addition to identifying your clients, you will require access to all the necessary facilities, equipment and resources to complete this task. You will also require access to the individual care plans for each client and to workplace policies and procedures.

Keep in mind that the privacy and dignity of the clients in your care are essential. There will be requirements around informed consent from these clients and, in some cases their family and/or significant others and the organisation. Your supervisor will guide you in relation to your informed consent requirements. You must also ensure that the evidence you submit in your portfolio does not identify the people that you worked with. Use an initial only.

If you are unsure about how to do this, speak to your assessor or supervisor.

Use the portfolio document to collect evidence for this assessment during your work placement period.

There are four sections of your portfolio that need to be completed:

Section 1: Student and supervisor evidence. You are required to fill in answers to all the questions and have your supervisor endorse your evidence. One of these must be completed foreachof the three individuals. Your supervisor will then need to complete the final supervisor endorsement section at the end.

Section 2: Assessor observations. Your assessor will visit you in the workplace and complete this section. Take a look at what the assessor will be looking for prior to the observation.

Section 3:Verbal questions. Your assessor will ask you a series of questions after your observation.

Section 4:Critical reflections. You need to complete this section after you have finished working with all three individuals.

Important note:If you have permission to make copies of any workplace document such as care plans and other information you reference in your portfolio, include these as part of your evidence by attaching them at the end of the portfolio. If you are not allowed to remove any workplace documentation, then your assessor will be required to look at these documents when they visit you in the workplace.

You must make sure you receive permission to include any documents from your workplace and all private information must be redacted.

If you are unsure ask your supervisor!

Client 1

First name or initial (only) of client/person:

Age:

Discuss the persons:

Physical needs

(15 25 words)

Expression of identity

(15 25 words)

Sexuality

(15 25 words)

Cultural or financial issues

(15 25 words)

Emotional and psychological wellbeing of the person

(15 25 words)

Spiritual and cultural preferences

(15 25 words)

Stage of life, development and strengths

(15 25 words)

Risk and protective factors, in relation to mental health

(15 25 words)

How did you avoid imposing your own ideas on this person and allow them to express their identity, preferences and strengths when supporting activities of daily living?

(30 50 words)

What opportunities did you facilitate and promote to ensure their physical, social, cultural and spiritual needs were taken into account?

(30 50 words)

How did you help the person to identify ways they can maintain independence, build strength and acknowledge their own self-care capacity to build self-esteem?

(30 50 words)

How did you promote self-esteem and confidence through the use of positive and supportive communication?

(30 50 words)

How did you communicate the importance of using available support and aids while still helping them to feel independent?

(30 50 words)

What information and assistance did you provide to them to help them access new support networks and resources?

What were the support and resources they received?

(30 50 words)

How did the support you provide help them to self-manage their own service delivery and how did this increase their confidence and self-esteem?

(30 50 words)

How did you support and assist the person in maintaining a safe and healthy environment?

(30 50 words)

How did you use safe and predictable routines to contribute to the persons sense of security?

(30 50 words)

What hazards did you notice when working with this person, and how did you manage and report these?

(30 50 words)

What physical condition and/or situation did you notice that affected their wellbeing and how did you manage this?

(30 50 words)

What emotional and psychological variations did you notice, and how did you manage and report this?

(30 50 words)

How did you encourage and facilitate participation in social, cultural and spiritual activities through existing and potential new networks, as per the per the persons preferences?

(30 50 words)

Were there any physical or wellbeing issues that were beyond the scope of your role that you needed to report? How did you do this?

(30 50 words)

What healthy daily living habits did you encourage?

(30 50 words)

How did you practice duty of care and dignity of risk?

(30 50 words)

How did you help the person to make informed decisions that uphold their rights, including their dignity of risk?

(30 50 words)

Client 2

First name or initial (only) of client/person:

Age:

Client

What happened? Provide detailed information

Discuss the persons:

Physical needs

(15 25 words)

Expression of identity

(15 25 words)

Sexuality

(15 25 words)

Cultural or financial issues

(15 25 words)

Emotional and psychological wellbeing of the person

(15 25 words)

Spiritual and cultural preferences

(15 25 words)

Stage of life development and strengths

(15 25 words)

Risk and protective factors, in relation to mental health

(15 25 words)

How did you avoid imposing your own ideas on this person and allow them to express their identity, preferences and strengths when supporting activities of daily living?

(30 50 words)

What opportunities did you facilitate and promote to ensure their physical, social, cultural and spiritual needs were taken into account?

(30 50 words)

How did you help the person to identify ways they can maintain independence, build strength and acknowledge their own self-care capacity to build self-esteem?

(30 50 words)

How did you promote self-esteem and confidence through the use of positive and supportive communication?

(30 50 words)

How did you communicate the importance of using available support and aids while still helping them to feel independent?

(30 50 words)

What information and assistance did you provide to them to help them access new support networks and resources? What were the support and resources they received?

(30 50 words)

How did the support you provide help them to self-manage their own service delivery and how did this increase their confidence and self-esteem?

(30 50 words)

How did you support and assist the person in maintaining a safe and healthy environment?

(30 50 words)

How did you use safe and predictable routines to contribute to the persons sense of security?

(30 50 words)

What hazards did you notice when working with this person, and how did you manage and report these?

(30 50 words)

What physical condition and/or situation did you notice that affected their wellbeing and how did you manage this?

(30 50 words)

What emotional and psychological variations did you notice, and how did you manage and report this?

(30 50 words)

How did you encourage and facilitate participation in social, cultural and spiritual activities through existing and potential new networks, as per the per the persons preferences?

(30 50 words)

Were there any physical or wellbeing issues that were beyond the scope of your role that you needed to report? How did you do this?

(30 50 words)

What healthy daily living habits did you encourage?

(30 50 words)

How did you practice duty of care and dignity or risk?

(30 50 words)

How did you help the person to make informed decisions that uphold their rights, including their dignity of risk?

(30 50 words)

Client 3

First name or initial (only) of client/person:

Age:

Client

What happened? Provide detailed information

Discuss the persons:

Physical needs

(15 25 words)

Expression of identity

(15 25 words)

Sexuality

(15 25 words)

Cultural or financial issues

(15 25 words)

Emotional and psychological wellbeing of the person

(15 25 words)

Spiritual and cultural preferences

(15 25 words)

Stage of life development and strengths

(15 25 words)

Risk and protective factors, in relation to mental health

(15 25 words)

How did you avoid imposing your own ideas on this person and allow them to express their identity, preferences and strengths when supporting activities of daily living?

(30 50 words)

What opportunities did you facilitate and promote to ensure their physical, social, cultural and spiritual needs were taken into account?

(30 50 words)

How did you help the person to identify ways they can maintain independence, build strength and acknowledge their own self-care capacity to build self-esteem?

(30 50 words)

How did you promote self-esteem and confidence through the use of positive and supportive communication?

(30 50 words)

How did you communicate the importance of using available support and aids while still helping them to feel independent?

(30 50 words)

What information and assistance did you provide to them to help them access new support networks and resources? What were the support and resources they received?

(30 50 words)

How did the support you provide help them to self-manage their own service delivery and how did this increase their confidence and self-esteem?

(30 50 words)

How did you support and assist the person in maintaining a safe and healthy environment?

(30 50 words)

How did you use safe and predictable routines to contribute to the persons sense of security?

(30 50 words)

What hazards did you notice when working with this person, and how did you manage and report these?

(30 50 words)

What physical condition and/or situation did you notice that affected their wellbeing and how did you manage this?

(30 50 words)

What emotional and psychological variations did you notice, and how did you manage and report this?

(30 50 words)

How did you encourage and facilitate participation in social, cultural and spiritual activities through existing and potential new networks, as per the per the persons preferences?

(30 50 words)

Were there any physical or wellbeing issues that were beyond the scope of your role that you needed to report? How did you do this?

(30 50 words)

What healthy daily living habits did you encourage?

(30 50 words)

How did you practice duty of care and dignity or risk?

(30 50 words)

How did you help the person to make informed decisions that uphold their rights, including their dignity of risk?

(30 50 words)

Supervisor endorsement section

The information provided by the student in their reflective journal is an accurate reflection of their actions.

?Yes ?No

During the activities described in their reflective journal, the student:

worked within the organisations policies and procedures

?Yes ?No

worked to a satisfactory level in line with their assigned roles and responsibilities

?Yes ?No

used effective oral communication and positive and respectful language

?Yes ?No

used techniques to encourage self-esteem and to promote independence

?Yes ?No

recognised, respected and accommodated the persons expression of identity and sexuality as relevant to the persons age and stage of life

?Yes ?No

supported their physical wellbeing when carrying out support activities

?Yes ?No

supported their emotional and psychological wellbeing when carrying out support activities

?Yes ?No

recognised and reported any possible indicators of abuse or neglect in accordance with organisational policy and procedure

?Yes ?No

modelled expected industry and organisational standards when working with the persons families or carers

?Yes ?No

Please provide an example of how the student supported the persons expression of identity and sexuality in a way that was appropriate to their age and stage of life.

Do you have any feedback for the student?

The student has permission to submit the information contained within the reflective journal for the purposes of assessment.

?Yes
?No

Tick one only:

The student has permission to submit documentation, including:

Individualised care plans with personal information removed,

Workplace policies and procedures

Photos of any relevant equipment used

?Yes

The studentdoes nothave permission to submit documentation the assessor can view these files on site as they cannot be copied.

?Yes

Full name:

Position:

Signature:

Date:

Assessor observation checklist

You are required to observe the student providing support and care to at least one of the people listed in their evidence above.

Did the student:

Yes / No

Comments about what you observed

Use a manner that encouraged independence and self-esteem building?

?Yes ?No

Respect and accommodate individual differences and preferences of the person when assisting with activities of daily living?

?Yes ?No

Work in a manner that provides and encourages a safe and healthy environment?

?Yes ?No

Recognise situations where the person can demonstrate independence and encourage these?

?Yes ?No

Demonstrate duty of care requirements?

?Yes ?No

Use predictable routines to ensure a sense of security?

?Yes ?No

Ensure the persons dignity and privacy is maintained?

?Yes ?No

Recognise physical and/or emotional variations to the persons wellbeing and modifying activities as necessary and reporting as needed

?Yes ?No

Identify and manage risk appropriately?

?Yes ?No

Work according to the organisations policies and procedures?

?Yes ?No

Recognise any aspects outside the scope of their role and report these to the supervisor?

?Yes ?No

Seek assistance as and when necessary?

?Yes ?No

Work according to the persons individualised plan?

?Yes ?No

Verbal questions

This section is to be completed after the student has worked with thethreeclients and they have successfully completed the observation above. As the student may not be authorised to make copies of the facilitys policies and procedures or individual care plans, use this time to view these documents along with their answers.

Questions and benchmark responses/guidance:

Yes / No

Record the students answer

Discuss the limitations of your role and a time where you had to report to the supervisor due to this. Provide a couple of examples.

?Yes ?No

What are the signs that could indicate a person is experiencing a physical and/or emotional wellbeing issue? List at least five.

?Yes ?No

How did you make sure you always supported your clients dignity and privacy? Provide an example.

?Yes ?No

What signs can indicate cultural and financial issues? List at least two.

?Yes ?No

What are four signs of abuse or neglect you have, or may encounter? Talk me through the reporting steps at your facility for these four signs.

?Yes ?No

Critical reflection

This section requires you to write some self-refections once you have finished working with the three individuals.

What do you feel you did particularly well when supporting the individuals to maintain independence and promoting healthy habits?

What improvements will you make based on what you have learned throughout this unit?

Why is it important to be alert and aware to changes in a persons physical and emotional demeanour and condition and to report these?

How can the things you learned during this task inform your future practice as an aged care support worker?

Successful completion of this assessment task requires you to demonstrate your skills and knowledge by providing support according to an individualised plan, to two different people living with dementia, including:

using a person-centred approach to support, that upholds the rights and dignity of the person

using of communication strategies tailored to the needs of the person

supporting activities that meet the persons needs

using strategies to minimise adverse outcomes associated with changed behaviour specific to the person, which may impact the person or others

completing reports and documentation.

Your assessor will observe certain aspects of this assessment and your supervisor will also provide feedback. The skills and knowledge that you are required to demonstrate in relation to your work for this unit are included in your Portfolio so look at this in detail before you start your assessment.

Before you begin this task, meet with your supervisor to discuss the two clients who will be most suitable for you to work with to complete this part of the assessment. In addition to identifying your clients, you will require access to all the necessary facilities, equipment and resources to complete this task. You will also require access to the individual care plans for each client and to organisation policies and procedures.

Keep in mind that the privacy and dignity of the clients in your care are essential. There will be requirements around informed consent from these clients and, in some cases their family and/or significant others and the organisation. Your supervisor will guide you in relation to your informed consent requirements. You must ensure that the evidence you submit and your Portfolio entries do not identify the people with whom you work. You should always follow organisation policies and procedures related to privacy and confidentiality. If you are unsure about how to do this, speak to your assessor or supervisor.

Use the Portfoliotemplate to collect evidence for this assessment.

There are three sections of your Portfolio that need to be completed:

Section 1: Reflective Journal

In Section 1, you will reflect on your time working with the two clients from section 2 below.

Section 2: Assessor Observations

In Section 2 your assessor will visit you in your work setting and complete this section of yourPortfolio. Review the checklist to see what your assessor will be looking for prior to the observation.

Section3:Supervisor Report

Your workplace supervisor will complete a report summarising your performance. Ask them to complete the report only after you have completed Section 1.

Reflective Journal (Client 1)

Client identifier:

Age:

Write a summary of this person with details such as age and background.

(30-50 words)

What are the needs and preferences of this person? How did you confirm this information?

(30-50 words)

Explain how you applied a person-centred approach during your interactions with this person.

How did you ensure you communicated with this person, their family, carer or others identified by the person in a supportive manner to provide care information, opportunities for discussion.

How does this help to provide a stable and familiar environment to support the persons wellbeing?

(50-75 words)

What types of situations did you encounter where you needed to refer to your supervisor or health professional (or other personnel)?

List at least one.

(10-15 words)

It is expected that you may not have been able to identify signs consistent with abuse or neglect of a person living with dementia.

Explain the organisations procedures for identifying and reporting abuse, neglect and exploitation.

Submit a copy of these procedures.

(30-50 words)

How did you work with the person, their family, carer or others identified by the person to develop an understanding of the persons likes, dislikes, strengths and interests?

(20-30 words)

Explain how you used reminiscences and routines with this person. Provide at least two examples.

(30-50 words)

Explain how you maintained an awareness of the environment around you and the person.

What steps did you take to ensure that the environment:

allowed them to engage and interact

did not trigger the person?

(30-50 words)

Outline three steps you took to ensure you followed your organisations work health and safety procedures.

(10-20 words)

1.

2.

3.

Attach:

Attach evidence that supports what you have documented in your journal.

This must include:

Individualised plan (required to be submitted)

Procedures for identifying and reporting abuse and neglect (required to be submitted)

Evidence of correspondence with families or others (emails, meeting minutes, reports)

This could also include:

Correspondence

Reports

Information provided by the person and their family

Notes

Policies and procedures you followed to complete your work (such as WHS, documenting/reporting, privacy and confidentiality etc)

Information you have gathered (such as other documentation not listed above).

Dont forget to deidentify your evidence.

Reflective Journal (Client 2)

Client identifier:

Age:

Write a summary of this person with details such as age and background.

(30-50 words)

What are the needs and preferences of this person? How did you confirm this information?

(30-50 words)

Explain how you applied a person-centred approach during your interactions with this person.

How did you ensure you communicated with this person, their family, carer or others identified by the person in a supportive manner to provide care information, opportunities for discussion.

How does this help to provide a stable and familiar environment to support the persons wellbeing?

(50-75 words)

What types of situations did you encounter where you needed to refer to your supervisor or health professional (or other personnel)?

List at least one.

(10-15 words)

It is expected that you may not have been able to identify signs consistent with abuse or neglect of a person living with dementia.

Explain the organisations procedures for identifying and reporting abuse, neglect and exploitation.

Submit a copy of these procedures.

(30-50 words)

How did you work with the person, their family, carer or others identified by the person to develop an understanding of the persons likes, dislikes, strengths and interests?

(20-30 words)

Explain how you used reminiscences and routines with this person. Provide at least two examples.

(30-50 words)

Explain how you maintained an awareness of the environment around you and the person.

What steps did you take to ensure that the environment:

allowed them to engage and interact

did not trigger the person?

(30-50 words)

Outline three steps you took to ensure you followed your organisations work health and safety procedures.

(10-20 words)

1.

2.

3.

Attach:

Attach evidence that supports what you have documented in your journal.

This must include:

Individualised plan (required to be submitted)

Procedures for identifying and reporting abuse and neglect (required to be submitted)

Evidence of correspondence with families or others (emails, meeting minutes, reports)

This could also include:

Correspondence

Reports

Information provided by the person and their family

Notes

Policies and procedures you followed to complete your work (such as WHS, documenting/reporting, privacy and confidentiality etc)

Information you have gathered (such as other documentation not listed above).

Dont forget to deidentify your evidence.

Assessor observation

The student must be observed by the assessor providing support according to an individualised plan, to two different people living with dementia:

using a person-centred approach to support that upholds the rights and dignity of the person

using communication strategies that are tailored to the needs of the person

supporting activities that meet the persons needs

using strategies to minimise adverse outcomes associated with changed behaviour specific to the person, which may impact the person or others

completing reports and documentation.

Did the student:

Person 1

Comments about what you observed

Person 2

Comments about what you observed

Familiarise themselves with the specific needs and preferences of the person living with dementia by reviewing their individualised plan?

?Yes

?No

?Yes

?No

Demonstrate application of the person-centred approach during all interactions?

?Yes

?No

?Yes

?No

Provide and maintain a stable and familiar environment that supports the persons wellbeing, through communication with the person, their family/carer and/or others as required?

?Yes

?No

?Yes

?No

Apply effective communication strategies when working with the person living with dementia, including:

?Yes

?No

?Yes

?No

showing respect for their needs, rights and preferences, and upholding their dignity

?Yes

?No

?Yes

?No

using appropriate verbal and non-verbal strategies to support engagement

?Yes

?No

?Yes

?No

providing reassurance and using validation strategies to relieve distress and agitation?

?Yes

?No

?Yes

?No

Use effective and supportive communication with families and carers when providing care information and during opportunities for discussion?

?Yes

?No

?Yes

?No

Develop an understanding of the persons likes, dislikes, strengths and interests, including information about the persons reminiscences and routines?

?Yes

?No

?Yes

?No

Encourage the person to engage in activities and pleasurable experiences that support their ongoing independence, with consideration of any changing needs?

?Yes

?No

?Yes

?No

Support the person to maintain dignity of risk, while balancing duty of care?

?Yes

?No

?Yes

?No

Support and assist the person to use assistive technologies relevant to the chosen activity and their specific needs?

?Yes

?No

?Yes

?No

Use the individualised plan to identify patterns of behaviour and potential stressors/triggers?

?Yes

?No

?Yes

?No

Recognise changes in the behaviour of the person that indicate stressors including unmet needs?

?Yes

?No

?Yes

?No

Determine and apply appropriate strategies to reduce stressors, meet the persons needs and reduce likelihood of adverse outcomes?

?Yes

?No

?Yes

?No

Observe and document any behavioural changes of the person and report to supervisor

?Yes

?No

?Yes

?No

Observe and complete documentation where changes in the persons behaviour or condition are identified?

?Yes

?No

?Yes

?No

Complete, maintain and store documentation according to organisational policies and procedures and legislative requirements?

?Yes

?No

?Yes

?No

Supervisor report

The information provided by the student in their Reflective Journals is an accurate reflection of their actions.

?Yes ?No

During the activities described in their Reflective Journals, the student:

used effective communication skills when interacting with the families/carers

?Yes ?No

communicated effectively with the person living with dementia to gather information about their needs and preferences, likes, dislikes, strengths and interests

?Yes ?No

gathered information about needs and preferences, likes, dislikes, strengths and interests from families/carers to support the person living with dementia

?Yes ?No

consistently followed policies and procedures relevant to their work

?Yes ?No

understood and followed individualised plans

?Yes ?No

consistently applied the principles of person-centred care

?Yes ?No

sought your advice/support where issues were beyond their scope

?Yes ?No

demonstrated the use of strategies to effectively support the people they were caring for/supporting and to identify unmet needs

?Yes ?No

demonstrated appropriate communication techniques when supporting the person living with dementia to engage in activities

?Yes ?No

used reassurance, validation and reminiscences as required to relieve distress and agitation

?Yes ?No

applied strategies to reduce stressors/triggers

?Yes ?No

documented observations as per procedures

?Yes ?No

Do you have any feedback for the student?

The student has permission to submit the information contained within the portfolio for the purposes of assessment.

?Yes ?No

Tick one only:

The student has permission to submit workplace documentation to support their Portfolio.

?Yes

The studentdoes nothave permission to submit workplace documentation the assessor can view these files on site.

?Yes

Full name:

Position:

Signature:

Date:

Successful completion of this assessment task requires you to demonstrate your skills and knowledge by:

support, report and document issues and needs oftwopeople receiving palliative care, including:

osupporting the persons needs and preferences in relation to their care

oresponding to changing needs and circumstances in the persons care

oproviding emotional support to the person, their family or carer as required

ocompleting documentation in a timely, accurate and objective manner according to organisational policies and procedures

AND conduct a simulation with your assessor foroneperson who is receiving end-of-life care (Simulation information attached to this assessment task)

reflect on own emotional responses to death and dying and discuss with supervisor on at least one occasion.

You will collect most your evidence and completePortfoliodocumentation while in the work setting. For the simulation, your assessor will play the role of the person in end-of-life care. They will also record your performance using an observation checklist. Your supervisor will be able to support you to choose appropriate clients to work with. In addition to identifying your clients, you will require access to all the necessary facilities, equipment and resources to complete this task. You will also require access to the individual care plans for each client and to organisation policies and procedures.

Keep in mind that the privacy and dignity of the clients in your care are essential. There will be requirements around informed consent from these clients and, in some cases their family and/or significant others and the organisation. Your supervisor will guide you in relation to your informed consent requirements. Ensure evidence does not include the name of the clients you are working with. Use initial only.

Important note:If you have permission to make copies of workplace documentation, include these as part of your evidence by attaching them at the end of thePortfolio. If you are not allowed to remove any documentation from the work setting, your assessor will be required to look at these documents during their visit (if applicable).

You must make sure you receive permission to include any documents from your workplace and all private information must be removed.

If you are unsure ask your supervisor!

Use thePortfoliotemplate to collect evidence for this assessment.

There are four sections of yourPortfoliothat need to be completed:

Section 1:Reflective journal

In Section 1, you will fill out the templates to reflect on your work with two clients receiving palliative care.

Section 2:Observations.

In Section 2, you will be observed by your assessor as you support, report and document the issues and needs of two people receiving palliative care

Section 3:Simulation.

In Section 3, you will play the role of a worker supporting a client who is in end-of-life care. Your assessor will play the role of the client. Refer to the Simulation information provided in the assessment.

Section 4:Critical reflections

In Section 4, you will reflect on your work. Do this after you have finished Sections 1, 2, and 3 of yourPortfolio.

Journal - Client 1

Name of work setting:

Name of supervisor:

Client identifier:

Age:

Write a summary of this client with details such as age, background and current condition.

What are the holistic needs of this client? How did you confirm this information?

Who are this persons family, carers and loved ones. Outline the roles they play in this persons life.

Explain how you provided support to the person, their family and carer (and any others as identified by the client) to express needs and preferences.

What information did you need to report to your supervisor?

Explain how you communicated with the person and their family, carer and others in relation to their quality of life, pain and comfort levels.

Sometimes you need to change the way you communicate with people. Explain how you adjusted your communication to meet the specific needs of the person and their family, carer and others.

Describe how you respected the person and their family (and others) as a key part of the care team.

How did you make sure the person and their family (and others) had the information and support they needed?

Explain how you created a supportive environment when discussing and sharing information about the persons quality-of-life choices.

What strategies did you use to encourage the person, their family, carer (and others) during this situation?

When providing support and care to the person, explain how you respected their individuality, values and beliefs.

When working with this person, what types of needs and issues did you identify that were beyond the scope of your job role?

Explain what you did.

Provide a summary of information in the persons advance care directives.

Provide three examples of how you followed the end-of-life decisions as documented and in accordance with legal requirements.

Outline any end-of-life needs or issues or changing needs you came across and how you reported these so they could be documented in the care plan.

Explain how you monitored the impact of the end-of-life needs, issues and decisions on the persons carer/family/loved ones.

What did you do to support them during this time?

Outline the persons pain and other symptoms you noticed when providing care and support to this person. How did you document and report this?

Explain the strategies you used to support the person with pain management and comfort.

What concerns did you report about the use of pain-relieving medication?

Journal - Client 2

Name of work setting:

Name of supervisor:

Client identifier:

Age:

Write a summary of this client with details such as age, background and current condition.

What are the holistic needs of this client? How did you confirm this information?

Who are this persons family, carers and loved ones. Outline the roles they play in this persons life.

Explain how you provided support to the person, their family and carer (and any others as identified by the client) to express needs and preferences.

What information did you need to report to your supervisor?

Explain how you communicated with the person and their family, carer and others in relation to their quality of life, pain and comfort levels.

Sometimes you need to change the way you communicate with people. Explain how you adjusted your communication to meet the specific needs of the person and their family, carer and others.

Describe how you respected the person and their family (and others) as a key part of the care team.

How did you make sure the person and their family (and others) had the information and support they needed?

Explain how you created a supportive environment when discussing and sharing information about the persons quality-of-life choices.

What strategies did you use to encourage the person, their family, carer (and others) during this situation?

When providing support and care to the person, explain how you respected their individuality, values and beliefs.

When working with this person, what types of needs and issues did you identify that were beyond the scope of your job role?

Explain what you did.

Provide a summary of information in the persons advance care directives.

Provide three examples of how you followed the end-of-life decisions as documented and in accordance with legal requirements.

Outline any end-of-life needs or issues or changing needs you came across and how you reported these so they could be documented in the care plan.

Explain how you monitored the impact of the end-of-life needs, issues and decisions on the persons carer/family/loved ones.

What did you do to support them during this time?

.

Outline the persons pain and other symptoms you noticed when providing care and support to this person. How did you document and report this?

Explain the strategies you used to support the person with pain management and comfort.

What concerns did you report about the use of pain-relieving medication?

Assessor observation

The student must be directly observed supporting, reporting and documenting issues and needs of two people receiving palliative care, including:

supporting the persons needs and preferences in relation to their care

responding to changing needs and circumstances in the persons care

providing emotional support to the person, their family or carer as required

completing documentation in a timely, accurate and objective manner according to organisational policies and procedures.

Did the student:

Person 1

Person 2

Comments about what you observed

Support the person, their family, carer and others to express needs and preferences?

?Yes

?No

?Yes

?No

Communicate with the person and their family, carer and others in relation to their quality of life, pain and comfort levels?

?Yes

?No

?Yes

?No

Make adjustments to their communication approach in order to meet the specific needs of the person and their family, carer and others?

?Yes

?No

?Yes

?No

Respect that the person, their family, carer and others are key parts of the care team?

?Yes

?No

?Yes

?No

Provide appropriate support and information to the person, their family, carer and others?

?Yes

?No

?Yes

?No

Create a supportive environment when discussing and sharing information about the persons quality-of-life choices?

?Yes

?No

?Yes

?No

Respect the persons individuality, values and beliefs when providing support?

?Yes

?No

?Yes

?No

Demonstrate empathy in communication and provide emotional support to the person, their family, carer and others?

?Yes

?No

?Yes

?No

Follow the persons advance care directives and end-of-life decisions within the scope of their role and organisational, legal and ethical requirements?

?Yes

?No

?Yes

?No

Report and document any end-of-life needs or issues or changing needs?

?Yes

?No

?Yes

?No

Deliver services in a manner that supports the persons right to choose the location of their end-of-life care?

?Yes

?No

?Yes

?No

Observe and document the persons pain and other symptoms?

?Yes

?No

?Yes

?No

Use appropriate strategies to support the person with pain management and comfort?

?Yes

?No

?Yes

?No

Document effectiveness of pain management strategies applied?

?Yes

?No

?Yes

?No

Discuss any concerns in the workplace surrounding the use of pain-relieving medication

?Yes

?No

?Yes

?No

Complete documentation in a timely, accurate and objective manner according to organisational policies and procedures?

?Yes

?No

?Yes

?No

Attach:

Client 1 record

Client 2 record

Information provided to the person, their family, carers and others relevant to Client 1

Information provided to the person, their family, carers and others relevant to Client 2

Policies and procedures related to work undertaken

?

?

?

?

?

Assessor name:

Signature:

Date of observation 1:

Location of observation 1:

Date of observation 2:

Location of observation 2:

Student information

You are a palliative care support worker. You have been assigned for some time to Alia, a 65-year-old woman with terminal cancer. Alia is currently in the final stages of her illness and is receiving end-of-life care at your facility.

Your role is to provide compassionate and holistic end-of-life care, ensuring her comfort, dignity and emotional wellbeing during this difficult time.

You are to also communicate and support Alias son and daughter, Kaiden and Lilith, who are at her side they have been notified that Alias death is imminent and are showing signs of distress.

CLIENT RECORD

Client name:

Alia Jasmine Winstead.

Address:

123 Juniper Avenue[insert a relevant suburb and postcode and your state or territory]

Date of birth:

11/01/19XX

Enduring guardian/power of attorney

Full name:

KaidenWinstead

Address:

45 Sweeney Street [insert a relevant suburb and postcode and your state or territory]

Phone number:

0111 123 456

Relationship:

Son

Date EPA made

same date as the advance car directive is made

Does the patient have advance care directives?

Yes

Is the client experiencing any pain? If yes, what type of pain and where is it located?

Current signs and symptoms:

Signed:

Date of plan:

Assessorto include a date that is several months prior to the assessment date.

Client name:

Alia Jasmine Winstead.

Address:

123 Juniper Avenue[insert a relevant suburb and postcode and your state or territory]

Date of birth:

11/01/19XX

Client has completed the relevant statement/directive/ information form as per state or territory legislation

Yes

Values directive

The section for values directives varies across states and territories. However, include as much as the following information where applicable:

Family and friends are most important.

They do not wish to prolong life if they cannot recognise their family and friends.

Add specific cultural or spiritual values that give her life meaning

Personal values about dying

Wish to be comfortable.

Wish to be with son and daughter (Lilith).

Wish to be able to say goodbye before they pass.

Have accepted that they will pass.

Other details

Do not wish to receive CPR or other medical treatments that prolong life.

Have registered on the Australian Organ donor Register.

Enduring guardian/power of attorney

Full name:

KaidenWinstead

Address:

45 Sweeney Street [insert a relevant suburb and postcode and your state or territory]

Phone number:

0111 123 456

Relationship:

Son

Date EPA made

same date as the advance car directive is made

Assessor observation

The student must be observed completing the scenario provided below, supporting, reporting and documenting issues and needs of one person receiving end of life care, including:

supporting the persons needs and preferences in relation to their care

responding to changing needs and circumstances in the persons care

providing emotional support to the person, their family or carer as required

completing documentation in a timely, accurate and objective manner according to organisational policies and procedures.

This observation must be undertaken in a simulated environment that has access to facilities, equipment and resources that reflect real working conditions and model industry operating conditions and contingencies.

Did the student:

Comments about what you observed

Regularly check for any changes on individualised plan that indicate decisions made by the person have been reviewed?

?Yes

?No

Support the persons needs and preferences in relation to end-of-life care?

?Yes

?No

Provide a supportive environment to the person, their family, carer and others as identified by the person involved in end-of-life care?

?Yes

?No

Respect and support the persons preferences and culture when providing end-of-life care?

?Yes

?No

Recognise signs of the persons deterioration or imminent death and dying and report to appropriate member of care team?

?Yes

?No

Provide emotional support to the family, carer and others when a death has occurred, within scope of own job role?

?Yes

?No

Complete documentation in a timely, accurate and objective manner according to organisational policies and procedures?

?Yes

?No

Assessor name:

Signature:

Date of observation:

Location of observation:

Critical reflection

This section requires you to write some self-refections once you have finished working with the three individuals.

What do you feel you did particularly well when supporting each person?

What improvements will you make next time you are in a palliative care context?

Outline how you followed organisational policies and procedures to manage your own emotional responses and ethical issues.

Reflect on your emotional responses to death and dying. Write down how you feel after working with people in palliative care.

Discuss what you have written above with your supervisor or your assessor. Document the outcomes of the discussion here.

Write down two self-care strategies you will action to support you with your emotions from participating in these assessment activities. After one week, return to this reflection and document how effective these strategies have been.

Your colleagues will also be affected by their work in palliative care. Do some research and identify two sources of bereavement care and support that you and your colleagues could access if needed.

Responses will vary due to location of students. However, examples of bereavement care and support could include:

1. Complete the following:

2. Complete your portfolio:

Use the Portfolio template to collect evidence for this assessment.

There are three sections of your Portfolio that need to be completed:

Section 1:Reflective journal.

In Section 1, you will fill out the reflective journal templates to provide details about your experiences in the work setting. You will complete a journal for each of the three people, their carers and family you work with as part of your assessment.

Section 2:Supervisor report.

In Section 2, your workplace supervisor will complete a report summarising your performance. Ask them to complete the report only after you have completed Section 1.

Section 3: Assessor observation.

In Section 3, your assessor will visit you in your work setting and complete this section of your Portfolio. Review the checklist to see what your assessor will be looking for prior to the observation.

Journal Entry 1

Name of work setting:

Name of supervisor:

Is the person you worked with:

?

A carer

?

Family

Write a summary of the person who receives support from the carer/family member.

Include details such as their age, background and support needs.

Remember to respect their privacy when writing your answer. Use first initial of client only.

Carers and family play a valuable part in the care of clients.

Outline the role and responsibilities of the carer or family. What is the relationship between them and the person receiving support?

How did you learn about this information?

What skills and knowledge does the carer or family member have that complement your own role? (Consider knowledge regarding the clients likes and dislikes, what upsets their medical condition)

Provide at least two examples of how you learned this information and applied it in your own role.

When working with the carer or family, explain how you acknowledge their role and their importance to the person receiving support.

Provide three examples specific to this.

Explain how your approach aligns with the principles of:

person-centred care

strengths-based care

active support.

One of the key principles of various approaches to care is involving the carer and/or family in the design and delivery of support services.

Provide two examples of how you involved them in this regard.

Submit evidence of your work in this area. (This can include meeting minutes, email, care plan etc)

Example 1:

Example 2:

Assistive technology, devices and aids are often an important component of support and care delivery for clients. They are also a great resource for carers and family.

Outline how you helped the carer or family to identify suitable assistive technologies.

As part of your answer:

sources of information you used

identify the type/s of assistive technologies/devices/aids

explain how you ensured the carer or family member understood how to use them.

Submit evidence of your work in this area.

Provide three examples of how you have maintained the confidentiality and privacy of:

the carer

the family

the person receiving support.

Provide an example of a time when you realised the carer or family needed services to help support them with the care relationship.

What was the situation?

What was the cause?

What service/s did you identify that would be suitable, based on the need?

How did you provide information about services and support?

Submit evidence of your work in this area.

What was the situation?

What was the cause?

What service/s did you identify that would be suitable, based on the need?

How did you provide information about services and support?

Sometimes changes can occur in care relationships and arrangements. These can include, as examples:

a change in carer or family member providing care

a change in the availability of the carer or family member

change in family circumstances

relationship breakdowns

the family or a family member relocating (for example, out of the home environment)

changes to routines

an additional family member assisting with care

the carer or family member/s accessing respite care.

Discuss the change that occurred, including:

the impact of the change/s to all parties in the care relationship

change/s that needed to be made to the care relationship/arrangements.

Explain the steps you followed to assess the risks related to this change.

As part of your answer, explain how you considered:

physical harm

psychological harm

and any other risks stemming from the change.

What strategies did you identify and apply to support the carer or family in regards to the change/s?

What policies and procedures needed to be followed when applying these strategies?

What legal and ethical considerations did you need to adhere to?

Submit documentation that provides evidence of how you undertook this risk assessment. You should also include any policies and procedures used by your organisation for the purposes of risk assessment.

Outline the support you provided to the person, their carer and/or family member so they could maximise positive aspects of change and transition.

Explain how you supported the carer or family member in regards to continuity of support. How did you make sure the person remained actively involved in the life of the person they were caring for?

Submit evidence of your work in this area. This may include workplace template outlining ongoing care for the client.

Journal Entry 2

Name of work setting:

Name of supervisor:

Is the person you worked with:

?

A carer

?

Family

Write a summary of the person who receives support from the carer/family member.

Include details such as their age, background and support needs.

Remember to respect their privacy when writing your answer.

Carers and family play a valuable part in the care of clients.

Outline the role and responsibilities of the carer or family. What is the relationship between them and the person receiving support?

How did you learn about this information?

What skills and knowledge does the carer or family member have that complement your own role?

Provide at least two examples of how you learned this information and applied it in your own role.

When working with the carer or family, explain how you acknowledge their role and their importance to the person receiving support.

Provide three examples specific to this.

Explain how your approach aligns with the principles of:

person-centred care

strengths-based care

active support.

One of the key principles of various approaches to care is involving the carer and/or family in the design and delivery of support services.

Provide two examples of how you involved them in this regard.

Submit evidence of your work in this area. (This can include meeting minutes, email, care plan etc)

Example 1:

Example 2:

Assistive technology, devices and aids are often an important component of support and care delivery for clients. They are also a great resource for carers and family.

Outline how you helped the carer or family to identify suitable assistive technologies.

As part of your answer:

sources of information you used

identify the type/s of assistive technologies/devices/aids

explain how you ensured the carer or family member understood how to use them.

Submit evidence of your work in this area.

Provide three examples of how you have maintained the confidentiality and privacy of:

the carer

the family

the person receiving support.

Provide an example of a time when you realised the carer or family needed services to help support them with the care relationship.

What was the situation?

What was the cause?

What service/s did you identify that would be suitable, based on the need?

How did you provide information about services and support?

Submit evidence of your work in this area.

What was the situation?

What was the cause?

What service/s did you identify that would be suitable, based on the need?

How did you provide information about services and support?

Sometimes changes can occur in care relationships and arrangements. These can include, as examples:

a change in carer or family member providing care

a change in the availability of the carer or family member

change in family circumstances

relationship breakdowns

the family or a family member relocating (for example, out of the home environment)

changes to routines

an additional family member assisting with care

the carer or family member/s accessing respite care.

Discuss the change that occurred, including:

the impact of the change/s to all parties in the care relationship

change/s that needed to be made to the care relationship/arrangements.

Explain the steps you followed to assess the risks related to this change.

As part of your answer, explain how you considered:

physical harm

psychological harm

and any other risks stemming from the change.

What strategies did you identify and apply to support the carer or family in regards to the change/s?

What policies and procedures needed to be followed when applying these strategies?

What legal and ethical considerations did you need to adhere to?

Submit documentation that provides evidence of how you undertook this risk assessment. You should also include any policies and procedures used by your organisation for the purposes of risk assessment.

Outline the support you provided to the person, their carer and/or family member so they could maximise positive aspects of change and transition.

Explain how you supported the carer or family member in regards to continuity of support. How did you make sure the person remained actively involved in the life of the person they were caring for?

Submit evidence of your work in this area. This may include workplace template outlining ongoing care for the client.

Journal Entry 3

Name of work setting:

Name of supervisor:

Is the person you worked with:

?

A carer

?

Family

Write a summary of the person who receives support from the carer/family member.

Include details such as their age, background and support needs.

Remember to respect their privacy when writing your answer.

Carers and family play a valuable part in the care of clients.

Outline the role and responsibilities of the carer or family. What is the relationship between them and the person receiving support?

How did you learn about this information?

What skills and knowledge does the carer or family member have that complement your own role?

Provide at least two examples of how you learned this information and applied it in your own role.

When working with the carer or family, explain how you acknowledge their role and their importance to the person receiving support.

Provide three examples specific to this.

Explain how your approach aligns with the principles of:

person-centred care

strengths-based care

active support.

One of the key principles of various approaches to care is involving the carer and/or family in the design and delivery of support services.

Provide two examples of how you involved them in this regard.

Submit evidence of your work in this area. (This can include meeting minutes, email, care plan etc)

Example 1:

Example 2:

Assistive technology, devices and aids are often an important component of support and care delivery for clients. They are also a great resource for carers and family.

Outline how you helped the carer or family to identify suitable assistive technologies.

As part of your answer:

sources of information you used

identify the type/s of assistive technologies/devices/aids

explain how you ensured the carer or family member understood how to use them.

Submit evidence of your work in this area.

Provide three examples of how you have maintained the confidentiality and privacy of:

the carer

the family

the person receiving support.

Provide an example of a time when you realised the carer or family needed services to help support them with the care relationship.

What was the situation?

What was the cause?

What service/s did you identify that would be suitable, based on the need?

How did you provide information about services and support?

Submit evidence of your work in this area.

What was the situation?

What was the cause?

What service/s did you identify that would be suitable, based on the need?

How did you provide information about services and support?

Sometimes changes can occur in care relationships and arrangements. These can include, as examples:

a change in carer or family member providing care

a change in the availability of the carer or family member

change in family circumstances

relationship breakdowns

the family or a family member relocating (for example, out of the home environment)

changes to routines

an additional family member assisting with care

the carer or family member/s accessing respite care.

Discuss the change that occurred, including:

the impact of the change/s to all parties in the care relationship

change/s that needed to be made to the care relationship/arrangements.

Explain the steps you followed to assess the risks related to this change.

As part of your answer, explain how you considered:

physical harm

psychological harm

and any other risks stemming from the change.

What strategies did you identify and apply to support the carer or family in regards to the change/s?

What policies and procedures needed to be followed when applying these strategies?

What legal and ethical considerations did you need to adhere to?

Submit documentation that provides evidence of how you undertook this risk assessment. You should also include any policies and procedures used by your organisation for the purposes of risk assessment.

Outline the support you provided to the person, their carer and/or family member so they could maximise positive aspects of change and transition.

Explain how you supported the carer or family member in regards to continuity of support. How did you make sure the person remained actively involved in the life of the person they were caring for?

Submit evidence of your work in this area. This may include workplace template outlining ongoing care for the client.

Attach:

Submit evidence related to the following activities:

involving the carer and/or family in the design and delivery of support services

?

working with the carer and family and/or person to identify suitable assistive technologies

?

supporting the carer and family with the care relationship by providing information on services and support

?

undertaking risk assessment relevant to the change/s in care arrangements/care relationship

?

policies and procedures you followed relevant to the risk assessment

?

supporting the carer and/or family member in regards to continuity of support.

?

Supervisor Report

The information provided by the student in their reflective journal is an accurate reflection of their actions.

?Yes ?No

During the activities described in each of their reflective journals, the student:

involved carers and family in the design and delivery of the persons support services

?Yes ?No

assessed and acknowledged the role and importance of carer and family members

?Yes ?No

recognised and supported carer and family relationships

?Yes ?No

recognised the knowledge and skills of the carer and family and how they complemented their own work

?Yes ?No

helped the carer and family to identify assistive technologies that supported the person and themselves

?Yes ?No

assessed risks of change to at least one care relationship and identified strategies to control such risks

?Yes ?No

followed organisational policies and procedures and legal and ethical considerations as part of their work

?Yes ?No

respected the confidentiality and privacy of the carer and family and the person receiving support

?Yes ?No

responded to the need for services required by the carer and family by providing information about support services.

?Yes ?No

Do you have any feedback for the student?

The student has permission to submit the information contained within the portfolio for the purposes of assessment.

?Yes ?No

Tick one only:

The student has permission to submit workplace documentation to support their portfolio.

?Yes ?No

The studentdoes nothave permission to submit workplace documentation the assessor can view these files on site.

?Yes ?No

Full name:

Position:

Signature:

Date:

Assessor observation

The student must be observed by the assessor on at least one occasion involving the carer and/or family members of a person using the service. This must include:

acknowledging the role and importance of the carer and family members in the care relationship

recognising and supporting carer and family relationships

acknowledging the skills and knowledge of the carer and family

encouraging the carer and family to contribute to design and delivery of support services.

working with them to identify assistive technologies that support the person and themselves

confirming understanding of the carer and family of the use of chosen assistive technologies.

Did the student:

Satisfactory

Not Yet Satisfactory

Comments

Acknowledge the role and importance of the carer and family members in the care relationship?

?

?

The student acknowledged the role and importance of the carer and/or family in the care relationship by:

Support carer an/or family relationships during interactions with all the care relationship?

?

?

The student supported the carer and/or family during the interactions by:

Acknowledge the skills and knowledge of the carer and/or family, including those that complement their own role?

?

?

The skills and knowledge provided by the student were:

Encourage the carer and/or family to contribute to design and delivery of support services?

?

?

The student encouraged the carer and/or family members contribution by:

Work with the carer and/or family to identify assistive technologies that support the person and themselves?

?

?

The student worked with the carer and/or family to identify the following assistive technologies:

Confirm understanding of the carer and/or family of the use of chosen assistive technologies?

?

?

The student confirmed understanding of the care and/or family regarding the use of chosen assistive technologies by:

Assessor Name and Signature:

Date of observation:

1. Carefully read the following information

Successful completion of this assessment task requires you to demonstrate your skills and knowledge by identifying and working within the communication frameworks that apply to your work role.

You must demonstrate effective communication skills in at least three different work situations. In doing so, you need to:

Communicate with one client

Communicate with two different colleagues where you clarify workplace instructions and negotiate timeframes

For at least two of these situations you need to discuss a communication constraint that is present and how you resolved this.

You also need to demonstrate that you have:

Responded appropriately to a situation where a potentially complicated or difficult situation arose. This could involve clients, colleagues, management or other industry providers

Completed at least two written or electronic workplace documents to your workplaces organisation standard.

Considered legal and ethical issues and breaches.

Contributed to workplace improvement.

Contributed to self-improvement.

You will collect most of your evidence and complete portfolio documentation during the work placement phase of your course.

As this unit involves communicating in a range of situations, you may find that you can use evidence you are collecting for other assessments. For example, as part of providing support to the clients you are working. Your assessor will visit you in the workplace to observe certain aspects of this assessment and your workplace supervisor will also provide feedback.

For the purposes of this assessment task, you will require access to all the necessary facilities, equipment and resources to complete this task. You will also require access to your workplaces policies and procedures.

Remember, it is important to keep the privacy and confidentiality of the individuals you work with as high priority. Therefore, you must remove the names of your clients from all the documentation and evidence that you submit with your portfolio according to your organisations policies and procedures. If you are unsure about how to do this, speak to your assessor or workplace supervisor.

Important note:Throughout your portfolio, you are asked to provide documents as evidence of the work that you have done. You must have permission to make copies of the documents described in the portfolio template, include these as part of your evidence by attaching them at the end of the portfolio. If you are not allowed to remove any workplace documentation from your workplace, then your assessor will be required to look at these documents during a workplace visit. Any documents included as evidence must have personal information removed.

If you are unsure ask your supervisor!

Use thePortfolio Templateto collect evidence for this assessment during your work placement period.

There are nine sections of your portfolio that need to be completed:

Section 1:Client communication

In Section 1 you will summarise the situation where you used effective verbal and non-verbal communication skills with a client.

You will need to describe:

oThe information you provided and how you ensured the information was clear and understood. You will also give an example of correct industry terminology you used during communication.

oThe verbal and non-verbal communication skills you used, including how you used these to demonstrate respect.

oA communication constraint you encountered and how you overcame this.

oHow you ensured you adhered to communication protocols, as well as confidentiality requirements during all communications.

Section 2: Workplace instructions

In Section 2 you will summarise two situations where you were provided with instructions in relation to completing a work task by two different colleagues (e.g., a fellow worker or a supervisor) and how you clarified the instructions provided to you to ensure you demonstrated your understanding of the task.

For each situation you will need to describe:

oThe instructions you were given.

oHow you responded, including the timelines you agreed upon for the task.

oHow you checked your understanding of instructions were clear.

oA communication constraint you encountered for at least one situation and how you overcame this.

oHow you ensured you adhered to confidentiality requirements during all communications.

You are also to describe for your workplace at least one example of a communication protocol that applies to external communication with two related services.

Section 3:Complicated/difficult workplace situations

In Section 3, you will report on the early signs of a potentially complicated/difficult situation that you recognised in your workplace. You will need to describe:

oThe early signs that you recognised of an actual or potentially complicated or difficult situation.

oThe reporting procedures you followed.

oThe communication skills you used to defuse and resolve the conflict associated with this situation.

Section 4:Legal and ethical issues

In Section 4, you will report on a potential or actual legal and ethical breach that you recognised in your workplace. You will describe the activities which you undertook to respond to this situation.

You will need to describe:

oYour legal and ethical responsibilities.

oDifficulties complying with these responsibilities.

oWas the breach legal or ethical?

oHow did the breach impact on employee, employer and/or client rights and responsibilities?

oHow did you recognise the breach?

oWhat were the relevant organisational procedures and how did you apply them?

oWas there any outstanding conflict that was not resolved from the situation?

Section 5:Workplace documentation

In Section 5, you will describe and provide evidence of at least 2 written or electronic workplace documents that you have completed. Examples are provided in your Portfolio.

You will need to describe:

oThe document and why is it required to be completed.

oYour workplaces procedures and standards for completing the document and how you followed these. Make sure you also describe specific procedures around using digital media such as email communication.

oHow you ensured you used clear, accurate and objective language when completing the document. Give an example of correct industry terminology you used whilst completing the document.

Section 6:Contributing to workplace improvements.

In this section you will report on a work practice improvement that you identified and communicated to enhance your workplaces effectiveness in relation to workplace communication. You will also report on how you promoted and modelled the work practice improvement.

Section 7:Self improvement

During your placement your assessor will visit you and set up a meeting with you to discuss areas where you can develop your skills and knowledge. Prior to the meeting consider the areas you would like to develop against a role within your workplace that you would eventually like to work in (this could even be the role you are working in for your work placement). Access a position description for the role and make notes about the skills and knowledge you need to develop to work in this role. Complete Section 7 of your Portfolio.

At the meeting you are required to:

oDiscuss the areas you have identified for your role of interest and where you would like to develop your knowledge and skills.

oSeek your assessors feedback and advice on these areas.

oDiscuss possible options for developing the skill and knowledge areas you have developed, for example, attending a workshop, on the job training and so on. Following the meeting you are to take action in relation to at least one of the skill and knowledge areas you have identified by participating in an appropriate event to develop skills and knowledge. For example, a recorded webinar regarding the area you have identified. You are also to describe this event and provide evidence of this. Refer to the evidence section for examples of the type of evidence that you could submit to support your Portfolio.

During the meeting you are also required to develop your ability to communicate effectively including:

oSpeaking clearly and concisely and confirming your assessor has understood what you have said.

oUsing correct industry terminology.

oUsing non-verbal communication to facilitate understanding.

oUsing active listening skills to confirm understanding.

You will complete Section 7 of your portfolio before and after the meeting. Your assessor will complete Section 8 Assessor Observations regarding your communication skills.

Section 8:Assessor observations (as above).

Section 9:Supervisor report

In Section 9, your workplace supervisor will complete a report summarising your performance while you are communicating at work. Ask them to complete the report only after you have completed Sections 1 7 of your portfolio.

Name of work placement:

Name of supervisor:

List at least two other services with whom the organisation communicates that are relevant to this client.

Service 1:

Service 2:

Briefly describe two communication methods that are used to communicate with the two services listed:

Describe for your workplace at least one example of a communication protocol that applies to external communication with the two related services.

Briefly describe the situation and the client you were communicating with.

Briefly describe the information you provided relevant to your workplace. Explain how you ensured the information was clear and understood by the person receiving it. You should also provide at least one example of correct industry terminology that you used during this communication. Explain what that industry terminology means and why it is relevant.

Describe a verbal communication skill you used, as well as a non-verbal communication skill you used during the communication. Explain why you consider these were effective, as well as how the skills you used ensured that you demonstrated respect towards the person you communicated with.

Describe a communication constraint you encountered during this situation. Describe what you did to overcome the communication constraint and why you think this worked to avoid conflict?

Describe your workplaces procedures for communicating relevant to this situation, including lines of communication that apply e.g. to whom you must report. Explain how you ensured you followed these procedures whilst communicating in this situation. You should also explain the confidentiality requirements relevant to this situation and how you ensured you met them.

SITUATION 1

Briefly describe the situation and who you were communicating with i.e. the position title of the colleague.

Briefly describe the instructions for the task provided to you by the colleague. How did you check you understood the instructions? How did you clarify workplace instructions and negotiated timeframes with a colleague?

What timelines did you agree upon for this task? Were these achievable for you?

Describe a verbal communication skill you used, as well as a non-verbal communication skill you used during the communication. Explain why you consider these were effective, as well as how the skills you used ensured that you demonstrated respect towards the person you communicated with.

Describe a communication constraint you encountered during this situation. Note you only need to answer this question for one situation. Describe what you did to overcome the communication constraint and why you think this worked to avoid conflict?

Describe your workplaces procedures for communicating relevant to this situation, including lines of communication that apply e.g. to whom you must report. . Explain how you ensured you followed these procedures whilst communicating in this situation. You should also explain the confidentiality requirements relevant to this situation and how you ensured you met them.

SITUATION 2

Briefly describe the situation and who you were communicating with i.e. the position title of the colleague.

Briefly describe the instructions for the task provided to you by the colleague. How did you check you understood the instructions? How did you clarify workplace instructions and negotiated timeframes with a colleague?

What timelines did you agree upon for this task? Were these achievable for you?

Describe a verbal communication skill you used, as well as a non-verbal communication skill you used during the communication. Explain why you consider these were effective, as well as how the skills you used ensured that you demonstrated respect towards the person you communicated with.

Describe a communication constraint you encountered during this situation. Note you only need to answer this question for one situation. Describe what you did to overcome the communication constraint and why you think this worked to avoid conflict?

Describe your workplaces procedures for communicating relevant to this situation, including lines of communication that apply e.g. to whom you must report. Explain how you ensured you followed these procedures whilst communicating in this situation. You should also explain the confidentiality requirements relevant to this situation and how you ensured you met them.

COMPLICATED/DIFFICULT WORKPLACE SITUATIONS

Briefly describe a potentially complicated or difficult situation that you have encountered. What signs did you notice that told you that this could turn into a potentially complicated or difficult situation. Give at least two examples of signs you noticed.

What reporting procedures did you follow to inform relevant staff of the potentially complicated or difficult situation? Specify the person to whom you reported the situation to, indicating reporting lines at your workplace.

How did you defuse and resolve the conflict associated with this situation? What communication skills did you use? Give two examples.

LEGAL AND ETHICAL ISSUES

Give five examples of legal and ethical responsibilities you have at work.

Describe a difficulty that you consider could arise for you or other workers of complying with these responsibilities.

Describe the breach, including whether it was actual or potential? How did you recognise that this constituted a breach?

Explain how the breach impacts on employee, employer and/or client rights and responsibilities?

Briefly describe your workplaces procedures relevant to breaches. What actions did you follow in relation to the breach?

Describe the potential or actual conflict relevant to the breach. Assuming there was unresolved conflict, write down what you would report to your supervisor on this.