177165-488315002058035-440055CANTERBURY
177165-488315002058035-440055CANTERBURY
TECHNICAL INSTITUTE
00CANTERBURY
TECHNICAL INSTITUTE
-443865105410ASSESSMENT
00ASSESSMENT
-443865142874BSB60420
Advanced Diploma of Leadership and Management
00BSB60420
Advanced Diploma of Leadership and Management
BSBOPS601
196596095250Develop and Implement Business Plans
00Develop and Implement Business Plans
Candidate must fill this section:
Candidate Name: Candidate ID: Assessment Completion Status: (Trainer Use Only)
Attempts Knowledge Questions Project Portfolio C NYC Date Assessors Signature
Section 1 Section 2 Section 3 1 FORMCHECKBOX FORMCHECKBOX 2 FORMCHECKBOX FORMCHECKBOX Further re-submissions (more than 2 attempts) incur a cost of $50.00 per assessment.
Note also, late submissions after the cut-off date are considered the second attempt and will be marked accordingly.
3 FORMCHECKBOX FORMCHECKBOX 4 FORMCHECKBOX FORMCHECKBOX Information for Candidate:
All work is to be entirely of the candidate.
General Information for this assessment:
Read the instructions for each question very carefully.
Be sure to PRINT your FULL name & LAST name in every place that is provided.
Short questions must be answered in the spaces provided.
For those activities requesting extra evidence such as: research reports, ESSAY reports, etc. The student must attach its own work formatted in double space, Arial 12 pts.
All activities must be addressed correctly in order to obtain a competence for the unit of competency.
If the candidate doesnt understand the assessment, they can request help from the assessor to interpret the assessment.
Re-assessment of Result & Academic Appeal procedures:
If a student at CTI is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the grounds of appeal to the Deputy Principal. This should be submitted after completion of the subject and within fourteen days of commencement of the new term.
Re-assessment Process:
An appeal in writing is made to the Deputy Principal providing reasons for re-assessment /appeal.
Deputy Principal will delegate another faculty member of CTI to review the assessment.
The student will be advised of the review result done by another assessor.
If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the lecturer/trainer in charge, the Deputy Principal and the Director of Student Services OR if need be an external assessor.
The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel will be deemed to be final.
If the student is still not satisfied with the result, the he / she has the right to seek independent advice or follow external mediation option with CTIs nominated mediation agency.
Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject.
The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles of assessment. These principles require assessment to be reliable, fair, practical and valid.
Academic AppealsIf you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through CTIs complaint / grievance protocol.
The notice of appeal should be in writing addressed to the Deputy Principal and submitted within seven days of notification of the outcome of the re-evaluation process.
If the appeal is not lodged in the specified time, the result will stand and you must re-enrol in the unit.
In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in support of a deferred appeal. The notice of appeal must be made within three working days of the concluding date shown on the medical certificate.
The decision of Deputy Principal will be discussed with the PEO and will be final.
Student would then have the right to pursue the claim through an independent external body as detailed in the students complaint / grievance policy.
Student Acknowledgement
I understand all the above rules, guidelines and feedback for this assessment.
The assessment process including the provisions for re-submitting and academic appeals were explained to me and I understand these processes
I understand the consequences of plagiarism and confirm that this is my own work and I have acknowledged or referenced all sources of information I have used for the purpose of this assessment
Student Name:
Student Signature: Electronic initials are acceptable
Date
Assessment Evidence Checklist
Instructions to assessors: This checklist is to be used to record your evaluation of the candidates evidence provided in Task 1. When completing this checklist, you must ensure that:
Each checklist item is assessed against the criteria listed.
An assessment result of Yes or No is recorded on the right of the checklist.
Feedback is provided to the student.
The candidate is advised of the assessment result.
Was reasonable adjustment included in any part of this assessment?
FORMCHECKBOX No FORMCHECKBOX Yes Reasonable adjustment that was incorporated into this assessment (if any)
Complete Assessment result (1st Attempt)
Date:
FORMCHECKBOX Competent FORMCHECKBOX Not Yet Competent Complete Assessment result (2nd Attempt if required)
Date:
FORMCHECKBOX Competent FORMCHECKBOX Not Yet Competent
Assessment notes:
Assessor name
Assessor signature Electronic initials are acceptable
Date
Questions
Provide answers to all of the questions below:
Outline three reasons why a company may choose to develop a business plan.
implementing and managing the strategic direction of the organisation.
provide a clear picture of how a team, section or department will contribute to the achievement of the organisation's strategic goals.
providing clarity on all aspects of your business.
Trainer Comments (if any): 1477010293370-13335255270 Satisfactory Unsatisfactory
Outline the key steps involved in developing a business plan.
Step 1 Evaluate the Business Plan.
Step 2 Create a vision for implementing the Business Plan.
Step 3 Select team members to help you implement the Business Plan.
Step 4 Schedule meetings to discuss progress reports
Step 5 Involve owners if relevant.
Trainer Comments (if any): 1477010293370-13335255270 Satisfactory Unsatisfactory
Outline five common components of a business plan.
Trainer Comments (if any): 1477010293370-13335255270 Satisfactory Unsatisfactory
Outline three areas that the initial business planning process may address.
Human Resources
Trainer Comments (if any): 1477010293370-13335255270 Satisfactory Unsatisfactory
Outline the purpose of a SWOT analysis in a business planning process.
The purpose of a SWOT analysis is to create a list of the companys internal strengths and weaknesses, as well as its external threats and opportunities to inform the business plan.
Trainer Comments (if any): 1477010293370-13335255270 Satisfactory Unsatisfactory
Describe the relationship between performance objectives and key performance indicators in a business plan.
The purpose of a Key Performance Indicator is to provide an objective performance measure in a key activity. This enables organisations to set and communicate their performance targets, and to measure whether or not they are being achieved. Areas of improvement are identified and highlighted making way for changes to be implemented that lead to measurable performance improvements.
Trainer Comments (if any): 1477010293370-13335255270 Satisfactory Unsatisfactory
Explain why it is important for a business to use a range of performance measures within its business plan.
Once the business is up and running it will be important to test those performance objectives and measures identified through the planning stage. It may be that the measures need to be refined. For example, original performance measures such as expectations of profits may in the end be unrealistic and therefore measures need to be updated to be more realistic.
It may also be that the measures identified were not specific enough and need to be more specific o that the measures identified were not relevant.
In all the above cases, the business plan should be updated to include the refined performance objectives and measures. All stakeholders should also be involved in this process.
Trainer Comments (if any): 1477010293370-13335255270 Satisfactory Unsatisfactory
If a business plan has an objective of improving customer satisfaction, describe three performance measures that could be used to measure customer satisfaction.
the proportion of sales by returning customers
the number of customer complaints received
the number of returned items
Trainer Comments (if any): 1477010293370-13335255270 Satisfactory Unsatisfactory
Outline key stakeholders who may be involved in business planning.
During the development of a business plan, it is crucial to engage with stakeholders. Stakeholders can be internal and external.
Internal stakeholders could include business partners, those providing finance for the business (shareholders or sometimes banks who would then be considered an external stakeholder) and staff. External stakeholders could include customers and technical advisers.
Trainer Comments (if any): 1477010293370-13335255270 Satisfactory Unsatisfactory
List the information that can be obtained from pre-existing strategic, business and operational plans when writing a new business plan (include at least 5).
Trainer Comments (if any): 1477010293370-13335255270 Satisfactory Unsatisfactory
Identify at least three regulations/permits requirements/licence requirements to consider when initiating a new business activity that may require a permit or licence.
Trainer Comments (if any): 1477010293370-13335255270 Satisfactory Unsatisfactory
Project Portfolio
Section 1: Planning to develop a business planProvide an overview of your business
What is the name of the business?
What are the main products, services or programs of the business? Wallce International
Freight forwarding Company Import and export goods.
Describe the legislative and regulatory requirements relevant to developing your business plan (include at least one).
What is the legislation/regulatory requirements called?
How are the legislation/regulatory requirements relevant to your business?
How are the legislation/regulatory requirements relevant to yourself? Describe the organisational requirements relevant to developing your business plan.
Are there any pre-existing strategic, business and operational plans?
What is the business vision?
What is the business mission?
What are the business values?
What are the objectives and goals of the business?
What are the financial targets of your business?
What are the management arrangements/organisational structure of your business? (use a diagram and/or words to answer)
What is your business current marketing strategies?
Attach proof of the existing plans/organisational requirements to this section of your portfolio. Research the market requirements for your business products/services/programs (include mathematical information in your research).
What does the market want?
What is an acceptable price point?
What are the quality expectations?
Are there opportunities for different quality/price point options?
What are other market requirements?
Attach proof of your research/information sources to this section of your portfolio (e.g. websites, surveys etc.) Research information relevant to the competitors of your business and business plan (include at least one competitor and include mathematical information in your research).
Who are your competitors?
What are your competitors business models/approaches?
What is your competitors market position and brand awareness?
What are the geographic locations of your competitors?
What is the pricing of your competitor?
What is your competitors sales channels?
Attach proof of your research/information sources to this section of your portfolio. Research other industry-related information
What are industry trends?
What are marketing trends?
Attach proof of your research/information sources to this section of your portfolio (e.g. websites, surveys etc.) Analyse your business (consider the research youve done on the vision, mission, values, objectives, goals, competitors, financial targets, management arrangements and marketing approaches).
What are the strengths of your business?
What are the weaknesses of your business?
Are there any opportunities for improvement?
What are the existing or future threats to your business?
Note: You may use any method of analysis suitable to the information you researched instead of the questions above. 61859414351000 Attach: Existing plans/organisational requirements
Proof of competitor, market and industry research
Trainer Comments (if any): -13335255270 Satisfactory
-2286119367500 Unsatisfactory
Section 2: Developing a business planComplete the next section before meeting with relevant stakeholders.
Plan to meet with relevant stakeholders (at least two)
Who will you meet with?
What will you discuss?
How will you demonstrate your ability to:
lead others
facilitate group interaction
influence the direction of the outcomes
present information/seek advice? Complete the next section after youve met with relevant stakeholders.
Develop performance objectives and measures for your business plan.
What are the key result areas (at least three)?
What are the productivity and performance targets (include at least one financial indicator such as revenue)?
How will they be measured/monitored? Identify any licence or permit requirements to be included in your business plan. Describe your proposed marketing strategy. Identify financial, human and physical resource requirements for your business plan (at least one each).
What financial resources are required to achieve the performance objectives?
What human resources are required to ensure the success of your business?
What other physical resources are necessary for your business plan to succeed? Use the work done in this section to develop a formal written business plan.
Note: Use appropriate business language and terminology. You will be assessed on this.
Make sure your business plan includes:
a description of the business
products/services/programs
performance objectives and measures (including financial indicators)
financial, physical and human resource requirements
regulatory requirements
marketing strategy
productivity and performance targets for key result areas
Attach your business plan to this section of your portfolio. 61859414351000 Attach: Business plan
Trainer Comments (if any): -13335255270 Satisfactory
-2286119367500 Unsatisfactory
Section 3: Implementing and monitoring a business planCommunicate your business plan to all relevant stakeholders.
Note: You may communicate in any appropriate manner as long as it meets the requirements in the project portfolio and adheres to any organisational policies and procedures (e.g. internal communications policy). You may need to communicate in different ways to different stakeholders. For example, a face-to-face presentation may be required to present the business plan to the executive team, and a promotional video clip may be used to communicate the plan to other office employees.
Who will you communicate to?
How will you communicate (e.g. face-to-face at a team meeting, email summary, poster)?
If not already viewed in person by your assessor, attach proof of your communication to this section of your portfolio (e.g. video recording of team meeting or promotional video clip). Confirm that skilled labour is available to implement the plan.
Note: Confirmation can take place in any appropriate format (e.g. draft email to HR or other managers confirming employee availability, or a screenshot of a project plan showing skilled labour availability) as long as it adheres to relevant organisational policies and procedures. Confirmation may take place as part of the communication in the previous step.
What skilled labour is required?
What skilled labour is already available?
What skilled labour must still be recruited?
Attach proof of your confirmation to this section of your portfolio (e.g. Email to HR or other relevant managers confirming the availability of existing employees to implement the business plan, verbal confirmation while communicating the business plan to stakeholders etc.). Assume a period of time has passed.
Test the performance measurement systems associated with your business plan.
Note: you have already identified ways to monitor performance objectives in Section 2 of your project portfolio.
What systems are in place to test performance (e.g. job descriptions, performance reviews, income statements, self-evaluations, induction checklists, customer reviews etc.)?
Choose one performance measurement system and test it (e.g. conduct a survey to staff members to see whether their understanding of their job description matches the actual job description).
Attach proof of how youve tested the system to this section of your Project Portfolio (e.g. survey results). Report failures (system, product and/or services) and variances to your business plan as they occur.
Who will you report to?
How will you report the failures?
Unless viewed in person by your assessor, attach proof of how youve reported the failures/variances to this section of your portfolio (e.g. email to CEO). Make sure your proof shows that youve responded promptly (e.g. dated email etc., updated business plan) Refine performance measurement systems (if required).
If relevant, attach proof of how youve refined the system to this section of your portfolio (e.g. modified job description, induction checklist, feedback register, training/mentoring/coaching). Evaluate the legislative compliance of your business.
Have the business activities and your own actions complied with legislative requirements? Evaluate the key aspects of your business against the planned objectives.
Note: If you are using the case study, assume this evaluation takes place three months after the business plan has been communicated to the directors.
How has the performance in key aspects of the business (identified in Section 2 of your Portfolio) compared to the objectives planned in your business plan?
Refine performance indicators, if required.
Are the performance indicators (identified in Section 2 of your Portfolio) realistic and accurate? Refine if necessary. Evaluate staff performance.
Are there any underperforming staff members (at least one)?
How are they underperforming? Coach underperforming staff (at least one staff member).
Who will you coach?
Unless already viewed in person by your assessor, attach proof of a coaching session to this section of your Portfolio (e.g. video recording of coaching). Establish ongoing review processes for the underperforming staff member.
Attach proof to this section of your portfolio (e.g. flowchart showing review process, review policy and procedure, performance review template etc.). Report on outcomes of your business plan.
Who will you report to?
Report on key aspects and objectives of the business.
What are the strengths and weaknesses of your business plan?
Note: Use the answers from the questions already completed in this section. Match the style of your writing to the purpose and audience. You will be assessed on this.
Attach proof of your report to this section of your portfolio. 61859414351000 Attach:
Communication of business plan
Confirmation of skilled labour availability
Proof of refinement to performance measurement systems (if applicable)
Proof of reported failures and variances
Coaching session
Review process
Report on business plan outcomes
Trainer Comments (if any): -13335255270 Satisfactory
-2286119367500 Unsatisfactory
Assessment Task 2: Checklist (For Trainer)
Students name:
Did the student: Completed successfully? Comments (if required)
Yes No Plan for their business plan by:
describing the legislative and regulatory requirements relevant to developing their business plan.
describing the organisational requirements relevant to developing their business plan, including:
pre-existing strategic, business and operational plans
existing business vision, mission, values, objectives, goals, financial targets, management arrangements and marketing strategies.
researching the market requirements for your business products/services/programs (including mathematical information in their research).
researching information relevant to the competitors of their business and business plan (including at least one competitor and mathematical information).
researching other industry-related information.
analysing their business (vision, mission, values, objectives, goals, competitors, financial targets, management arrangements and marketing approaches).
Develop a business plan by:
meeting with at least two stakeholders to develop performance objectives and measures for key aspects of their business (including productivity and performance targets for at least two key result areas).
developing performance objectives and measures for your business plan (including at least one financial indicator such as revenue).
identifying any licence or permit requirements to be included in their business plan.
describing their proposed marketing strategy.
identifying financial, human and physical resource requirements for your business plan (at least one each).
develop a written business plan that includes:
a description of the business
products and services
financial, physical and human resources requirements
marketing strategy
financial indicators
productivity and performance targets for key result areas
appropriate business language and terminology. Implement, monitor and evaluate their business plan and the related performance by:
communicating the business plan to relevant stakeholders.
confirming that skilled labour is available to implement the plan.
testing one performance measurement system associated with their business plan.
reporting failures (system, product and/or services) and variances to their business plan as they occur.
refining performance measurement systems (if required).
evaluating the legislative compliance of their business plan.
evaluating the key aspects of their business plan against the planned objectives.
refining performance indicators, if required.
coaching underperforming staff (at least one staff member).
establishing an ongoing review process for the underperforming staff member.
writing a report on the outcomes of their business plan, including:
performance of key aspects and objectives of the business.
strengths and weaknesses of their business plan.
matching the style of your writing to the purpose and audience. Demonstrate effective teamwork skills by:
leading a team
facilitating group interaction
influencing the direction of the outcomes of the meeting. Demonstrate effective oral communication by:
presenting information using language and features appropriate for the audience.
seeking advice using language and features appropriate for the audience.
participate in discussions.
elicit the views of others.
clarify and confirm understanding. Overall Task outcome: Satisfactory Not satisfactory
