Assessment 1 Coversheet
Student Name
Assessment 1 Coversheet
Student and Submission Details
Student ID
Unit Code and Name
ICTSAD609 - Plan and monitor business analysis activities in an ICT environment
Date of submission
00/00/0000
I declare that
STUDENT DECLARATION
This assessment is my own work.
None of this work has been completed by any other person.
I have not cheated or plagiarized the work or colluded with any other student/s.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Student Signature :
Assessor To Complete
Assessment 1Assessment ResultDateType Of Submission
Short Answer Questions
Assessor feedback
C (Competent)
NYC (Not Yet Competent)
NA (Not Assessed)
00/00/0000
First submission
First re-submission
Second re-submission
Assessor Name Assessor Signature:
Satisfactory
Unsatisfactory
Not Present
This assessment meets the following Knowledge Evidence
business analysis process, procedures and techniques
project management process, procedures and techniques
risk management strategies
technology solution patterns
stakeholder management techniques and processes
communication constraints that may impact on stakeholders
requirements management processes, procedures and techniques
metrics used in measuring business analysis performance
organisational and legislative requirements and procedures applicable to business analysis activities.
Assessment 1 Knowledge Questions
Assessment summary You are required to answer all the written questions in this assessment.
Resources and equipment required to complete this
assessment Access to textbooks and other learning materials.
Access to a computer, printer, Internet and email software (if required).
When and where should the assessment be completed This assessment may be done in your own time as homework or you may be given time to do this task in class (where applicable).
Your assessor will provide you with the due date for this
assessment.
What needs to be submitted Your answers to each question in this assessment along with
references.
Instructions This is an open book test you can use your text book/learning materials as reference.
You must answer all questions in this assessment correctly.
You must answer the questions by typing your answers in Microsoft Word and converting it into a pdf.
Please include the following details in the header section of each page of your assessment document:
Student Name and ID
Course Code and title
Unit Code and title
Trainer and assessor name
Page numbers
You are required to submit your assessment on the LMS
(Moodle). No submissions will be accepted via emails.
ASSESSMENT BOOKLET ICTSAD609
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language HeadOfficeAddress:Level2,4&8,341- 345 Queen Street, Melbourne VIC 3000 RTO#:45041 Tel:1300189154 CRICOS#:03553J www.albrightinstitute.edu.auCampuses at: Sydney, Brisbane, Adelaide
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Assessment Task 1 Knowledge Questions
Please answer the following questions.
Questions
Provide answers to all of the questions below:
Describe a general business analysis process. In your answer include:
a definition of business analysis in an ICT environment
steps that outline the business analysis process
examples of business analysis deliverables.
Complete the table outlining legislation, standards and organisational policies and procedures related to business analysis.
Description Example (provide one)
Legislation Standards Policies and procedures List four tools often used in business analysis to identify and understand problems, needs or opportunities in a workplace.
Describe a general project management process. In your answer include:
a definition of project management in an ICT environment
steps that outline the project management process
Summarise two project management techniques that are often associated with an ICT environment. Use the table below for your answer. An example has been provided for you in the first row.
Technique Description
Waterfall This method builds on the classic method and is suitable for more complex projects. It focuses on the sequential performance of tasks. Gantt charts are often used.
Complete the table explaining the types of risk that may be associated with a business analysis initiative and its stakeholders. For each type of risk, you are required to provide an ICT relevant example. The first row has been completed as an example for you to follow.
Type of risk Description Example
Strategic risk These risks can occur at any time and are related to the business or organisations strategy. Initiate process automation throughout the organisation at the expense of personal client relationships and interaction.
Compliance risk Financial risk Type of risk Description Example
Operational risk Explain three strategies that may be used to mitigate and manage risks associated with a business analysis initiative. You answer should include:
an explanation of the mitigation strategy
appropriate example to illustrate the strategy.
Complete the table below, outlining a general stakeholder management process.
Step Description of what the step involves Tools/techniques
(provide two per step)
Identify stakeholders Classify stakeholders Develop stakeholder management strategy Plan communication ASSESSMENT BOOKLET ICTSAD609
Step Description of what the step involves Tools/techniques
(provide two per step)
Execute communication ANIT Australia Pty Ltd T/A Albright Institute of Business and Language HeadOfficeAddress:Level2,4&8,341- 345 Queen Street, Melbourne VIC 3000 RTO#:45041 Tel:1300189154 CRICOS#:03553J www.albrightinstitute.edu.auCampuses at: Sydney, Brisbane, Adelaide
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List three communication constraints that may impact stakeholders.
Summarise requirements management as it relates to business analysis. In your answer include:
an explanation of what requirements analysis is
outline of how requirements can be managed
a description of four types of requirements
tools or techniques relevant to requirements management.
Define technology solution patterns.
List four metrics that can be used when monitoring business analysis performance.
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language HeadOfficeAddress:Level2,4&8,341- 345 Queen Street, Melbourne VIC 3000 RTO#:45041 Tel:1300189154 CRICOS#:03553Jwww.albrightinstitute.edu.au Campuses at: Sydney, Brisbane, Adelaide
TRG-DOC-09Assessment Booklet ICTSAD609| Version: 1.1| Last Reviewed: July 2022 | Next review Date: As required |Page 15 of 33
Knowledge Questions Answers
What to submit:
Answers to all questions
References
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language HeadOfficeAddress:Level2,4&8,341- 345 Queen Street, Melbourne VIC 3000 RTO#:45041 Tel:1300189154 CRICOS#:03553J www.albrightinstitute.edu.auCampuses at: Sydney, Brisbane, Adelaide
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Assessment 2 Coversheet
Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work.
Student and Submission Details
Student Name
Unit Code and Name ICTS
anal Student ID
AD609 - Plan and monitor businessDate of00/00/0000 ysis activities in an ICT environmentsubmission
STUDENT DECLARATION
I declare that
This assessment is my own work.
None of this work has been completed by any other person.
I have not cheated or plagiarized the work or colluded with any other student/s.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Student Signature:
Assessor to complete
Assessment 2 Assessment Result Date Type Of Submission
Assessment 2 C (Competent)
NYC (Not Yet Competent)
NA (Not Assessed) 00/00/0000 First submission
First re-submission
Second re-submission
(Project Portfolio) Assessor feedback Assessor Name Assessor Signature:
Assessment 2 Workplace Project Assessment
Satisfactory
Unsatisfactory
Not Present
This assessment meets the following Performance criteria
Plan business analysis approach
Conduct stakeholder analysis
Plan business analysis activities and communicati
Identify business analysis initiative and establish applicable organisational process needs and objectives
Review organisational and legislative requirements, including standards, guidelines and processes applicable to initiative
Define process requirements of business analysis initiative, according to organisational requirements
Tailor approach to needs of specific business analysis initiative, according to organisational standards
Engage with required personnel and determine how work will be completed
Plan execution of business analysis activities according to organisational requirements
Identify stakeholders who may be affected by business need or new solution
Assess stakeholder attitudes toward and influence over initiative
Decide which stakeholders will have authority over business analysis activities
Instigate regular reviews and identify new stakeholders and changed positions as business needs evolve
Discuss and establish type of project or initiative and business analysis deliverables
Determine scope of work in business analysis activities
Establish and approve which activities the business
ANIT Australia Pty Ltd T/A Albright Institute of Business and Language HeadOfficeAddress:Level2,4&8,341- 345 Queen Street, Melbourne VIC 3000
RTO#:45041 Tel:1300189154
CRICOS#:03553Jwww.albrightinstitute.edu.au Campuses at: Sydney, Brisbane, Adelaide
TRG-DOC-09Assessment Booklet ICTSAD609| Version: 1.1| Last Reviewed: July 2022 | Next review Date: As required |Page 19 of 33
Satisfactory
Unsatisfactory
Not Present
on
Plan requirements management process
Manage business analysis performance
analyst will perform and when
Develop estimates for business analysis work
Determine methods to receive, distribute, access, update and escalate information from project stakeholders
Decide how best to communicate with each stakeholder according to stakeholder needs and constraints to communication
Establish a requirements repository for storing requirements, including those under development, under review, and approved requirements
Assess need and process for requirements traceability based on applicable factors
Conclude which requirements attributes will be captured
Determine requirements change management process
Determine which metrics will be used when measuring work performed by business analyst
Report performance in required format according to project needs
Assess performance measures and determine where problems may be occurring in executing business analysis activities
Identify and recommend preventative or corrective actions as required
Confirm and review business analysis performance and recommended actions with required personnel
This assessment meets the following Performance Evidence
determine business analysis deliverables, tasks and estimates
plan business analysis communications
comply with organisational and legislative requirements.
Satisfactory
Unsatisfactory
Not Present
This assessment meets the following Foundation Skills:
Numeracy
Oral communication
Reading
Writing
Planningand organising
Problem solving
Self- management
Performs mathematical calculations and analyses financial information, costs and values when determining estimates
Determines and confirms stakeholder requirements, using collaborative techniques, including active listening and questioning
Selects and implements communications systems, processes and practices with internal and external stakeholders to communicate information and build rapport
Critically analyses complex documentation from a variety of sources and consolidates information applicable to specific criteria when determining requirements
Prepares documentation expressing ideas, exploring complex issues using succinct language and logical structure
Plans strategic priorities and outcomes within a flexible, efficient and effective context, in a diverse environment exposed to competing demands
Identifies key factors impacting decisions and their outcomes, drawing on experience, competing priorities and decision-making strategies where applicable
Works autonomously, making high-level decisions to achieve and improve organisational goals
Takes a lead role in development of organisational goals, roles and responsibilities
Gathers and analyses data and seeks feedback
Assessment 2 Project Portfolio
Information for students
In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.
You will need access to:
a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access
your learning resources and other information for reference
Project Portfolio template
Performance evaluation template. Ensure that you:
review the advice to students regarding responding to written tasks in the IT Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTOs submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
Assessment information
Information about how you should complete this assessment can be found in Appendix A of the IT Works Student User Guide.Refer to the appendix for information on:
where this task should be completed
how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.
i
Activities
Complete the following activities:
Carefully read the following:
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This project requires you to demonstrate your ability to plan and monitor two business analysis activities for business-critical projects in an ICT environment. As part of the assessment you will:
identify and define two business analysis initiatives applicable to business- critical ICT projects
plan an approach to business analysis for each initiative considering requirements laid out in legislation, standards and organisational policies and procedures
conduct a stakeholder analysis to identify and assess stakeholders associated with each initiative
plan business analysis activities including the scope and project management of work to be done and stakeholder communication
plan the requirements management associated with each initiative
establish and manage business analysis performance.
This project must be based on two separate business analysis initiatives related to an ICT environment with numeric and financial data available to support business analysis planning. You can use the case study business provided to you by your assessor, or you may like to base this on your own business, or a business you are currently working for or are familiar with. It is important that this business has organisational policies and procedures related to your business analysis initiative already developed. Speak to your assessor to get approval if you want to base this on your own business or one you work for.
You will also need to seek input from people who work for, or are involved, in this business analysis initiative several times. Fellow students or your assessor can be involved in these meetings and play the roles of process stakeholders as relevant.
You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below.
Project planning
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Familiarise yourself with the business youre basing this assessment on and identify two business analysis initiatives applicable to a business-critical ICT project in the business or case study. Make sure your chosen initiatives have numeric and financial data to support business analysis planning.
Complete Page 4 of your Project Portfolio for this unit.
Read through the requirements of Section 1, 2 and 3 of your Project Portfolio as
well as the necessary background information, relevant policies and procedures.
Plan business analysis approach
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Complete Section 1 of your Project Portfolio. When you complete Section 1, you need to:
Provide an overview of your chosen business, including:
The name of the business
a description of what the business does
Describe the ICT business analysis initiatives associated with the business, including:
a brief outline of each initiative, illustrated with an appropriate business analysis tool (for example SWAT analysis)
an explanation of how each initiative supports the organisations vision and strategy
two objectives of each initiative.
Establish the legislative and organisational requirements related to each business analysis initiative, including:
a summary of the relevant legislation outlining how it applies to the initiative
a summary of applicable standards outlining how it applies to business analysis activities
a summary of the associated organisational policies and procedures outlining how it applies to business analysis activities.
Identify all stakeholders (using an appropriate technique) for each initiative and:
create a list of key internal and external stakeholders who have authority over business analysis activities
explain how to identify and deal with new stakeholders throughout the duration of each initiative.
Establish applicable organisational process needs, including:
relevant personnel (engagement with staff members on how work should be done)
a description of an appropriate project management method or technique
plan the execution of business analysis activities for each initiative according to organisational requirements.
You are also required to attach certain documents as part of your evidence review the documents you need to attach as outlined in Section 1 of the Project Portfolio and make sure you attach these upon submission.
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Make sure you have answered all questions in Section 1. Submit to your assessor for review.
Arrange a meeting with at least one key internal stakeholder and one key external stakeholder. Separate meetings are required for each business analysis initiative.For the purpose of this role-play, your assessor or another student can act as a one or more stakeholders.
Before each meeting, select and familiarise yourself with an applicable business analysis tool (e.g. context diagram) to use as part of the meeting to understand stakeholder requirements.
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For the purpose of this role-play, your assessor or another student can act as a one or more stakeholders.
Stakeholder meetings
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Meet with the key internal and external stakeholders of each initiative. Have separate meetings for each initiative. Take notes so you can complete Section 2 of your Project Portfolio after the meeting. Each meeting should last for approximately 15 mins.
At the meeting:
assess stakeholder attitudes toward the initiative
identify at least two potential risks associated with the stakeholders
discuss and establish business analysis deliverables (at least three), including:
descriptions of the deliverables
tasks/activities associated with each deliverable
approval of which activities will be performed and when
stakeholder requirements using the technique selected in step 3.
During the meeting, you will need to demonstrate effective communication skills including:
seeking the views and opinions of others by active listening and questioning
communicating information clearly and concisely
building rapport with stakeholders by positive friendly interaction.
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This meeting can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated.
Plan business analysis activities and communication
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Complete Section 2 of your Project Portfolio. When you complete Section 2, you need to:
Summarise the outcomes of each stakeholder meeting, including:
stakeholder attitudes towards the initiative (including competing demands)
at least two risks associated with the stakeholders
risk mitigation approach
at a detailed description of at least three business analysis deliverables
stakeholder requirements
Determine business scope for each initiative considering deliverables, associated activities and general stakeholder requirements. Explain how you addressed competing demands.
Develop estimates for business analysis work applicable to each initiative, using numeric and financial information and an appropriate tool/technique for mathematical calculations.
For each stakeholder, plan internal and external stakeholder communication to receive, distribute, access, update and escalate information. Consider at least two communication constraints.
Establish business analysis performance metrics to measure work performed by the business analyst. Identify an appropriate format.
Establish a requirements repository for requirements under development, under review and approved.Include:
a description of the repository
attributes to be captured
identify key factors outlining the need and process for traceability
a requirements change process.
You are also required to attach certain documents as part of your evidence review the documents you need to attach as outlined in Section 2 of the Project Portfolio and make sure you attach these upon submission.
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Assume that a period of time has passed and the business analysis initiative has progressed. A few deliverables have been completed by the business analyst and you are required to assess their performance as part of a continuous improvement effort. Feedback from stakeholders regarding the business analysts deliverable has been positive. The stakeholders have been particularly impressed with the attention to detail in the business analysts work. A number of stakeholders commented on the interpersonal skills of the business analyst, in particular their ability to build rapport and establish a friendly professional relationship with the stakeholders.
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Implement your chosen communication system/process or practice (completed earlier in this step) to arrange two separate meetings(for each initiative) with:
at least one stakeholder to discuss progress
business analyst to discuss work performance.
Before eachstakeholder meeting, update the project schedule to reflect progress to share with stakeholders (you can make assumptions here).
Before each business analyst meeting, assess their performance using the metrics determined earlier in this step (use performance evaluation template if applicable).
Stakeholder update meeting
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Meet separately with the relevant stakeholders of each business analysis initiative. Take notes so you can complete Section 3 of your Project Portfolio after the meeting. The meeting should last for approximately 10 minutes.
At the meeting:
share an update on the progress (e.g. via a project schedule)
review and discuss the project progression
discuss any changed positions or requirements the stakeholders may have
identify any new stakeholders
During the meeting, you will need to demonstrate effective communication skills including:
seeking the views and opinions of others by active listening and questioning
communicating information clearly and concisely
building rapport with stakeholders by positive friendly interaction.
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This meeting can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated.
Performance management meeting
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Meet with the business analyst. Take notes so you can complete Section 3 of your Project Portfolio after the meeting. The meeting should last for approximately 10 minutes.
At the meeting:
discuss the business analysts performance on each business analysis initiative (share the performance evaluation you prepared at the end of step 5
against the metrics established as part of your planning in step 5)
identify where problems may be occurring
recommended corrective action
During the meeting, you will need to demonstrate effective communication skills including:
seeking the views and opinions of others by active listening and questioning
communicating information clearly and concisely
building rapport with stakeholders by positive friendly interaction.
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This meeting can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated.
Manage business analysis
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Complete Sections 3 of your Project Portfolio. When you complete Section 3 you need to:
Summarise the outcomes of your meeting with the stakeholders for each business analysis meeting, including:
a description of any changed positions or requirements the stakeholder may have
a list of any new stakeholders
an explanation of how the changes will be managed.
Summarise the outcomes of your meeting with the business analyst
Confirm recommendations for corrective action (e.g. via draft email)
Explain how you managed problem solving for business analysis activities drawing on your existing experience.
You are also required to attach certain documents as part of your evidence review the documents you need to attach as outlined in your in Section 3 of the Project Portfolio and make sure you attach these upon submission.
Submit your completed Project Portfolio
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Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Remember to submit all necessary attachments as indicated.
Submit to your assessor for marking.
