BSB50420 Diploma of Leadership and Management
- Subject Code :
BSB50420
- University :
others Exam Question Bank is not sponsored or endorsed by this college or university.
- Country :
Australia
Assignment Cover SheetBSB50420 Diploma of Leadership and Management |
||||
Student Details |
||||
Student Name |
Ravinder Chukka |
|||
Student ID |
14091131 |
|||
Assessment Details |
||||
Unit of competency |
BSBCMM511 - Communicate with influence |
|||
Assessment task |
1 |
|||
Date of submission |
30/01/2023 |
|||
Assessor Name |
Ravneet Kaur |
|||
Student to answer (tick response) |
Yes |
No |
||
Have the purposes and outcomes of assessment been explained? |
? |
|||
Have you received information about the unit(s) of competency? |
? |
|||
Do you understand what evidence is being collected? |
? |
|||
Has reassessment and appeals been explained to you? |
? |
|||
Has Recognition of Prior Learning (RPL) been explained to you? |
? |
|||
Have you been informed about language, literacy and numeracy assistance? |
? |
|||
I declare the assessment submitted is my own work Student Plagiarism Declaration: By submitting this assessment to the college, I declare that this assessment task is original and has not been copied or taken from another source except where this work has been correctly acknowledged. I have made a photocopy or electronic copy of my assessment task, which I can produce if the original is lost. |
? |
|||
Student Signature |
Ravinder Ch |
|||
Assessor Signature |
||||
ASSESSOR USE ONLY |
||||
Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback. I also declare that I have undertaken the indicated assessment integrity checks Google check for plagiarism Yes No Check for Copying/Collusion Yes No Check for Authenticity(own work) Yes No Cheating or use of model answers Yes No |
||||
Assessor Comments/ Feedback: |
||||
Assessment Outcome: Satisfactory Not Satisfactory Not Assessed |
||||
Assessor Signature |
STUDENT DECLARATION |
|||
I have received, discussed and accepted my result as above for this task and I am aware of my appeal rights. |
||||
Date |
Student Signature |
Ravinder Ch |
||
Answer 1:
Name of your workplace/organisation |
Bounce Fitness |
Industry to which the workplace/organisation belongs |
Fitness |
Media Organisations |
Relevance to your Workplace/Organisation |
i. Fitness channel |
Advertising the centre and campaigns |
ii. Health channel |
Advertising how fitness keep people healthy |
Government Organisations
|
Relevance to your Workplace/Organisation
|
i. The Australian Health Practitioner Regulation Agency (AHPRA) |
The organization can provide a qualified certificate of fitness for the company |
ii. Department of Health and Ageing (DOHA) |
The organization can be the company partner whenever if they have any patients need fitness support. |
Events |
Relevance to your Workplace/Organisation |
i. Adelaide Health Wellness and Fitness Expo (HWFE) |
Take the event to promote, publicize and advertise the brand to visitors |
ii. Family-Fit |
Take the event to promote, publicize and advertise the brand to visitors |
Communication Channels |
Relevance to your Workplace/Organisation |
i. Facebook |
Have an account to advertise and promote the Brand |
ii. Instagram |
Have an account to advertise and promote the brand |
Question 2: In 50 words or more, discuss the importance of cross-cultural communication in the workplace.
Cross-cultural communication entails recognizing the differences and similarities between individuals from diverse cultures and groupings in order to connect and interact with them more effectively. This form of communication is critical as firms try to diversify their workforces. Below are some of the importance of cross-cultural communication in the workplace.
Question 3: Complete the table below: a. Identify at least three techniques for each of the workplace communication processes below. Techniques refer to ways on how you can demonstrate each of the communication processes provided below. b. Briefly explain how each technique can be demonstrated in the workplace.
Communication Process |
Technique |
How each technique can be demonstrated in the workplace |
a. Negotiation, e.g. business deals |
i. Face to Face communication with students |
This is a process to settle difference between students and teachers. |
ii. Zoom meeting |
Via zoom meeting student can ask question about their assignments, if they ay problems regarding the assignments. |
|
iii. Emails |
Students can send emails to staff and teachers |
|
b. Mediation of conflict |
i. Never react without thinking |
Acting quickly is an important part of successfully resolving problems, but so does considering the options and assessing what can be done. |
ii. Take the time to listen |
Listening facilitates an equal opportunity for everyone to voice their thoughts and concerns. Give time for the other person to speak and listen to what they have to say, as well as observe their intonation and body language. |
|
iii. Uphold fairness when resolving the problem |
All parties must be assured of a fair process that would not favour either one, as perceptions of being biased can ruin the credibility of the solution |
|
c. Conflict Resolution |
i. The problem is the target not the other person |
When everyone is on edge, attacking the other person is an easy way to respond to the situation rather than solving the actual problem. Remember that attacking the problem instead of each other is the only way for conflicts to be resolved |
ii. Blame will get everyone nowhere |
Conflicts are rarely the fault of just one party. Any attempt of passing on blame will create feelings of resentment and anger that will escalate the conflict. Accepting that everyone has their share of responsibility can do much to reduce those feelings as well as setting aside blame. |
|
iii. Be direct in what you say |
Avoid skirting around the problem because it risks sending vague messages that the other person might misinterpret. Say what you mean and be firm with what you say. Using the concept of IMessages can be helpful as it communicates to the listener what you want from the conversation. As opposed to You-Messages which are aimed at criticising the listener, I-Messages get your point across in a clear and non-threatening manner. |
|
d. Incident de-escalation |
i. Move to private area |
If it seems safe to do so, it may be helpful to move the patient away from public spaces and into a private area to talk. |
ii. Be empathetic and nonjudgmental |
Focus on understanding the persons feelings. Whether or not you think those feelings are justified, theyre real to the other person. Possible response: Im sure other patients have felt this way too. |
|
iii. Respect personal space |
If possible, stand 1.5 to three feet away from the person . . . Allowing personal space tends to decrease a persons anxiety and can help prevent acting-out behaviour. Do not block exits. |
Question 4
Steps in Conducting Structured Meetings in the Workplace
- Invite everyone for the meeting a day before it will held.
- Prepare a minutes of meeting.
- Prepare the agenda to which meeting is going to be held.
- Conduct the meeting. Communicate and listen.
- Focus on the agenda, talk about previous problems and their solutions.
- Take accounts to the future arisen problems during meeting.
- Close the meeting by summarizing teams achievements, goals and decisions
Question 5:
Outline the steps for conducting inclusive meetings in the workplace.
If you're currently in a workplace, you can refer to the procedures from your organisation.
Steps in Conducting Inclusive Meetings in the Workplace
- Invite everyone who belongs to the agenda.
- Prepare a minutes of meeting and agenda.
- Ensure that taking risks is enjoyable
- Include everyone who is in the plan.
- Switch roles in every meeting.
- Listen ideas of everyone.
- Be open and honest about the decision-making process.
- Scenario 1:
The Marketing Manager can use a Motivating Tone or an Empowering and Uplifting tone when discussing with the team members. This is because when brainstorming concepts and getting ideas from team members, the members might hesitate in airing out their thoughts due to the possibility of it being incorrect or judged as not a good idea. Therefore, when marketing managers use affirmative language in acknowledging and complimenting the ideas, the members are more encouraged to contribute new and innovative concepts which could help for the promotion of the organization's training services to become a hit.
Aside from that, Marketing Managers can not only earn the trust of the team members to be more open of their ideas to the group but they are also more willing to ask questions or air out their concerns so that the people in the group, as well as the Marketing Manager, can help the one who has questions. This contributes to a collaborative environment when the exchange of ideas happens and consistency of the message and clarity ensues within the group as everyone in the team is aware of what are the requirements and planned outcomes of the marketing plan.
- Scenario 2
The Marketing Manager can use a Professional and Confident Tone when discussing with the CEO so as to appear credible, informative, and knowledgeable. The tone of voice matters when meeting with the CEO to present the new marketing ideas because the Marketing Manager must be able to convince the CEO that the marketing ideas are brilliant and that these ideas taking into consideration the objectives, main points and advantages can help in driving sales perhaps as the ultimate goal.
When Marketing Managers are confident and stick to the ideas being proposed, there's a higher chance that the CEO will agree to these ideas and can help in its implementation in terms of budget allocation, use of company equipment and vehicles, and so on. There's a synergy when ideas are transitioned to full implementation with the CEO's authority. Thus, it is imperative that Marketing Managers do their best in conveying a tone of credibility and reassure the CEO that he knows what he is doing based on data and marketing performance results.
Communication Style
|
Example |
a. Aggressive |
When a decision needing to be made quickly |
b. Passive |
When the position of the other party is non-negotiable (such as government or policies |
c. Passive-Aggressive |
When resulting problems from the conflict are greater than the actual conflict. |
d. Assertive |
In the event of emergencies. |
- Ciarci, A, 6 Brand Tone of Voice Examples to Use When Building Your Own (Infographic), https://www.brafton.com/blog/creation/4-brand-tone-of-voice-examples-to-use-when-building-your-own/
- Pellicano, M, 2017, 4 Essential Types Of Tone Of Voice In Communication, https://mariapellicano.com/four-types-tone-of-voice-in-communication/
