BSBLDR523 Lead and manage effective workplace relationships Assignment

Completing your assessment

1. Please read all the information given to you including the Student Handbook and other Help Documents before you start any Assessment.
2. Refer to your training plan for the assessment due date and correct order to complete this unit.
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4. When completing your Assessment please ensure ALL work is your own. If a piece of evidence is partially created by another person, please make a note of this next to the relevant task number. Include a sentence stating where the evidence originated and a link to the original source if appropriate.
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Submitting your assessment

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Assessment Requirements

1. Complete ALL assessment tasks, projects and questions to a Satisfactory standard, ensuring that you provide enough evidence for your Assessor to prove that you are competent in the unit.
2. Complete this Assessment which involves research and other activities that will make sure you have the skills and knowledge required to demonstrate that you are competent in this unit.
3. Each assessment task is designed to assess your understanding and skills of the unit.
4. Sometimes activities may be available that will help you understand the whys and the hows - the theories and techniques - and to enrich your skills so that they are transferable to other situations.
5. If you do NOT complete some sections of a task or provide enough details etc., your evidence will be deemed Not Satisfactory, meaning that more evidence is required.
6. Your Assessor will then ask you to provide More Evidence, so that you can resubmit your assessment or ask you some further questions. You are allowed to resubmit your assessment evidence up to 3 times before you are deemed Not Yet Competent for the unit. Please refer to Global Training Institute Handbook, found on our website, for more details.

____________________________________________________________________________________________________

Tasks in this Assessment include:

Task 31 Your personal work style

Task 32 Establish effective workplace relationships

Task 33 Manage effective workplace relationships

Task 34 Review management of workplace relationships

Task 35 Scenario

Task 36 Research and explain

Task 37 Application to you and your organisation

__________________________________________________________________________________________

T31.1Undertake the following questionnaire on your personal behavioural style. Once submitted you will receive a copy of the completed report by email.

Please copy and paste the following URL into your browser to complete your profile. This report will be included in your final submission.

http://www.assess24x7.com/?R*Doo[==R&l=15

Once you have received and read your report continue on with the following activities:

T31.1 Use your DISC report to complete the table below:

Think about what your DISC profile says, including;

• motivators

• stressors and

• preferred leadership style

• communication style

• how you work with others

T31.2 How would you adjust your communication style to suit people with the different DISC styles? Provide a strategy for each letter of DISC.

T31.3 Write 6-8 sentences explaining what you have learned or confirmed about yourself after completing this report.

This should include details of your leadership style, your strengths, areas of development, including further actions of how you can enhance the effectiveness of your leadership and management with teams and individuals.?

Use a minimum of 6-8 sentences to write your answer here.

T31.4 Complete the following to determine your own EQ (Emotional Intelligence)

T31.4.1 Watch video https://hbr.org/video/4421646384001/the-explainer-emotional-intelligence

T31.4.2 Complete the Mini EQ Quiz below:

Mini EQ Quiz

Note: This short assessment will give you some flavour of emotional intelligence. It is NOT meant to be a serious test of your emotional functioning just an introductory approach.

When answering the questions please stay focused on what the question asks. Because of the way the questions are set up it is easy to answer the opposite way from what you intended.

THESE THINGS ARE TRUE OF ME

1. ALMOST never 2. Seldom 3. Sometimes 4. Often 5. VERY often

When I have a strong emotional reaction I am able to relate it to a past experience.
1 2 3 4 5

I have no difficulty asking for what I want.
1 2 3 4 5

The people that I chose spend time with are supportive of me and my goals.
1 2 3 4 5

I am satisfied with what I have achieved in life.
1 2 3 4 5

I rely upon my own judgment in making decisions.
1 2 3 4 5

I am able to understand why others feel the way they do.
1 2 3 4 5

In conversations I often ask others about themselves and their world.
1 2 3 4 5

Solving problems comes easily to me.
1 2 3 4 5

Understanding the way others see things is easy for me.
1 2 3 4 5

I adapt easily to change
1 2 3 4 5

I rarely let pressure get to me.
1 2 3 4 5

I rarely speak or act without thinking things through.
1 2 3 4 5

Most of the time it feels great to be alive.
1 2 3 4 5

I expect things to get better in the future.
1 2 3 4 5

Add together the number from each question to find out your total. 4+3+1 etc

TOTAL:

Use your total to determine what level of EQ you are currently displaying.

60 - 75

Congratulations, indications are that you are doing very well, up into the high end of the EQ scale. You know yourself well and have developed healthy, sustaining relationships with others. You are usually happy, optimistic and feel quite good about what you have accomplished in your life. Because you already have a solid base, your potential to develop to an even higher level using EQ is excellent.

45 - 59

Your scores indicate that you are doing fairly well. Your self-awareness and relationships with others are above average. You have achievements you are proud of, are generally are in a good mood, and see the world in a positive way. There is still room for improvement in all areas and there are times when you feel you are capable of doing/achieving more than you have. By diligently using EQ tools you are able to get even more from life.

30 - 44

Your scores indicate that you are struggling somewhat with how you feel, about yourself and your relationships with others. You are aware of this and are likely to be quite open to making changes. The good news is that you can make significant changes by diligently practicing positive EQ behaviours and the fruits of these changes can be seen quickly.

15 - 29

Give yourself credit for answering honestly. Your results indicate that your life is a struggle in a number of areas. The good news is that you are able to make significant changes to your life if you are willing to do what is required. There are countless stories of people who have made drastic changes despite coming from a difficult place. You will find that once you start seeing changes resulting from your efforts you will begin feeling much more positive about your life.

T31.4.3 Briefly explain what you feel is an area you could improve on based upon your questionnaire result

Use a minimum of 6-8 sentences to write your answer here.

For your organisation OR a chosen case study, as discussed with your trainer, complete the following tasks.

T32.1 By completing the table below, identify the required communication processes and methods for the following.

For your organisation OR a chosen case study from Task 32 continue by choosing option A or B to demonstrate your depth of knowledge, experience, research and relevant workplace examples.

Option A

In 6-8 sentences, for each question, explain how you would establish effective workplace relationship processes, by adapting your personal communication style to model behaviours and build trust, to achieve organisational objectives.

Option B

If you are currently in a leadership role, provide at least two meeting minutes, for meetings you have chaired (T numbers referenced in minutes), OR emails and other documents that show how you have demonstrated each of the following:

T33.1 Communicating, delegating and confirming information and responsibilities for your team to fulfil their work tasks and responsibilities.

Use a minimum of 6-8 sentences to write your answer below:

T33.2 Your collaboration and support of your team members to perform work tasks.

Use a minimum of 6-8 sentences to write your answer below:

T33.3 Encourage your team to contribute to discussions on work issues

Use a minimum of 6-8 sentences to write your answer below:

T33.4 Provide feedback on the outcomes of discussions on work issues i.e. solutions approved or not or adjusted by your manager

Use a minimum of 6-8 sentences to write your answer below:

T33.5 Identifying and addressing issues in workplace relationships according to your organisations processes

Use a minimum of 6-8 sentences to write your answer below:

T33.6 Monitor and communicate to your team, outcomes of issues and conflicts that have been sorted.

Use a minimum of 6-8 sentences to write your answer below:

T33.7 Provide counselling to those team members who require or ask for it.
Use a minimum of 6-8 sentences to write your answer below

For your organisation OR a chosen case study from Task 32 continue by explain the following.

You are welcome to include examples to support your responses where relevant and providing supporting evidence.

T34.1 Explain how you seek feedback on your management of workplace relationships from people in your team, your manager and others

Use a minimum of 6-8 sentences to write your answer below:

T34.2 Continuing on from T34.1 above Outline how you would evaluate the feedback you have received on your management to make improvements to your leadership style.

Use a minimum of 6-8 sentences to write your answer below:

T34.3 Continuing on from T34.2 above Explain how you identify areas of improvement of your management and relationships for the future

Use a minimum of 6-8 sentences to write your answer below:

Read the following situation/s and undertake the following

You have been in charge of running your own team of 5 over the last 4 years. All of a sudden your boss has removed you from your team of 5 and put you in charge of a team of 10 who has had their supervisor resign and take up employment somewhere else.

You can see why the other manager left as you start working with this team

There is a lot of infighting, confusion as to what is meant to be done by whom and when, and the work is simply not getting done and if it is not to any great standard.

Explain how you would;

T35.1 Make sure everyone knows what they need to do and by when

Use a minimum of 3-5 sentences to write your answer below:

T35.2 Help each team member feel as if they are contributing to a greater outcome

Use a minimum of 3-5 sentences to write your answer below:

T35.3 Provide quality feed back to your new team for work either well done or if things need rectifying

Use a minimum of 3-5 sentences to write your answer below:

T35.4 Identify conflict or issues between team members

Use a minimum of 3-5 sentences to write your answer below:

T35.5 Plan to address and resolve conflicts, difficulties and issues

Use a minimum of 3-5 sentences to write your answer below:

T35.6 Give guidance to the odd 1 or 2 people on your work team that need or ask for it.

Use a minimum of 3-5 sentences to write your answer below:

Research and undertake the following.

T36.1 Explain how cultural and social sensitivity as well as networking are key aspects for building relationships in the work environment

Use a minimum of 6-8 sentences to write your answer below:

T36.2 Briefly list and explain organisational policies and procedures relevant to workplace relationships

Use a minimum of 6-8 sentences to write your answer below:

T36.3 Briefly list and explain legislation relevant to managing effective workplace relationships

Use a minimum of 6-8 sentences to write your answer below:

Considering what you have learned in this unit,answer the following questions:

T37.1What is the number one thing you have learned from this unitAND why is it number one?

Use a minimum of 6-8 sentences to write your answer below:

T37.2How will this new knowledge benefitYouand/oryour organisation?

Use a minimum of 6-8 sentences to write your answer below:

T37.3To apply this knowledge, in your life or organisation, what is the next step you will need to take?

Use a minimum of 6-8 sentences to write your answer below:

T.37.4When will you complete this step by?