Contribute to the development of learning and development strategies BSBHRM613

Prior to commencing the assessments, your trainer/assessor will explain each assessment task and the terms and conditions relating to the submission of your assessment task. Please consult with your trainer/assessor if you are unsure of any questions. It is important that you understand and adhere to the terms and conditions, and address fully each assessment task. If any assessment task is not fully addressed, then your assessment task will be returned to you for resubmission. Your trainer/assessor will remain available to support you throughout the assessment process.

Written work

Assessment tasks are used to measure your understanding and underpinning skills and knowledge of the overall unit of competency. When undertaking any written assessment tasks, please ensure that you address the following criteria:

Address each question including any sub-points

Demonstrate that you have researched the topic thoroughly

Cover the topic in a logical, structured manner

Your assessment tasks are well presented, well referenced and word processed

Your assessment tasks include your full legal name on each and every page.

Active participation

It is a condition of enrolment that you actively participate in your studies. Active participation is completing all the assessment tasks on time.

Plagiarism

Plagiarism is taking and using someone else's thoughts, writings or inventions and representing them as your own. Plagiarism is a serious act and may result in a learners exclusion from a course. When you have any doubts about including the work of other authors in your assessment, please consult your trainer/assessor. The following list outlines some of the activities for which a learner can be accused of plagiarism:

Presenting any work by another individual as one's own unintentionally

Handing in assessments markedly similar to or copied from another learner

Presenting the work of another individual or group as their own work

Handing in assessments without the adequate acknowledgement of sources used, including assessments taken totally or in part from the internet.

If it is identified that you have plagiarised within your assessment, then a meeting will be organised to discuss this with you, and further action may be taken accordingly.

Collusion

Collusion is the presentation by a learner of an assignment as their own that is, in fact, the result in whole or in part of unauthorised collaboration with another person or persons. Collusion involves the cooperation of two or more learners in plagiarism or other forms of academic misconduct and, as such, both parties are subject to disciplinary action. Collusion or copying from other learners is not permitted and will result in a 0 grade and NYC.

Assessments must be typed using document software such as (or similar to) MS Office. Handwritten assessments will not be accepted (unless, prior written confirmation is provided by the trainer/assessor to confirm).

Competency outcome

There are two outcomes of assessments: S = Satisfactory and NS = Not Satisfactory (requires more training and experience).

Once the learner has satisfactorily completed all the tasks for this module the learner will be awarded Competent (C) or Not yet Competent (NYC) for the relevant unit of competency.

If you are deemed Not Yet Competent you will be provided with feedback from your assessor and will be given another chance to resubmit your assessment task(s). If you are still deemed as Not Yet Competent you will be required to re-enrol in the unit of competency.

Additional evidence

If we, at our sole discretion, determine that we require additional or alternative information/evidence in order to determine competency, you must provide us with such information/evidence, subject to privacy and confidentiality issues. We retain this right at any time, including after submission of your assessments.

Confidentiality

We will treat anything, including information about your job, workplace, employer, with strict confidence, in accordance with the law. However, you are responsible for ensuring that you do not provide us with anything regarding any third party including your employer, colleagues and others, that they do not consent to the disclosure of. While we may ask you to provide information or details about aspects of your employer and workplace, you are responsible for obtaining necessary consents and ensuring that privacy rights and confidentiality obligations are not breached by you in supplying us with such information.

Assessment appeals process

If you feel that you have been unfairly treated during your assessment, and you are not happy with your assessment and/or the outcome as a result of that treatment, you have the right to lodge an appeal. You must first discuss the issue with your trainer/assessor. If you would like to proceed further with the request after discussions with your trainer/assessor, you need to lodge your appeal to the course coordinator, in writing, outlining the reason(s) for the appeal.

Recognised prior learning

Candidates will be able to have their previous experience or expertise recognised on request.

Special needs

Candidates with special needs should notify their trainer/assessor to request any required adjustments as soon as possible. This will enable the trainer/assessor to address the identified needs immediately.

Assessment requirements

Assessment can either be:

Direct observation

Product-based methods e.g. reports, role plays, work samples

Portfolios annotated and validated

Questioning

Third party evidence.

If submitting third party evidence, the Third Party Observation/Demonstration document must be completed by the agreed third party.

Third parties can be:

Supervisors

Trainers

Team members

Clients

The third party observation must be submitted to your trainer/assessor, as directed.

The third party observation is to be used by the assessor to assist them in determining competency.

The assessment activities in this workbook assess aspects of all the elements, performance criteria, skills and knowledge and performance requirements of the unit of competency.

To demonstrate competence in this unit you must undertake all activities in this workbook and have them deemed satisfactory by the assessor. If you do not answer some questions or perform certain tasks, and therefore you are deemed to be Not Yet Competent, your trainer/assessor may ask you supplementary questions to determine your competence. Once you have demonstrated the required level of performance, you will be deemed competent in this unit.

Should you still be deemed Not Yet Competent, you will have the opportunity to resubmit your assessments or appeal the result.

As part of the assessment process, all learners must abide by any relevant assessment policies as provided during induction.

If you feel you are not yet ready to be assessed or that this assessment is unfair, please contact your assessor to discuss your options. You have the right to formally appeal any outcome and, if you wish to do so, discuss this with your trainer/assessor.

Candidate Details

Assessment BSBHRM613 - Contribute to the development of learning and development strategies

Please complete the following activities and hand in to your trainer/assessor for marking. This forms part of your assessment for BSBHRM613 - Contribute to the development of learning and development strategies

Name: _____________________________________________________________

Address: _____________________________________________________________

Email: _____________________________________________________________

Employer: _____________________________________________________________

Declaration

I declare that no part of this assessment has been copied from another persons work with the exception of where I have listed or referenced documents or work and that no part of this assessment has been written for me by another person. I also understand the assessment instructions and requirements and consent to being assessed.

Signed: ____________________________________________________________

Date: ____________________________________________________________

If activities have been completed as part of a small group or in pairs, details of the learners involved should be provided below:

This activity workbook has been completed by the following persons and we acknowledge that it was a fair team effort where everyone contributed equally to the work completed. We declare that no part of this assessment has been copied from another persons work with the exception of where we have listed or referenced documents or work and that no part of this assessment has been written for us by another person.

Learner 1: ____________________________________________________________

Signed: ____________________________________________________________

Learner 2: ____________________________________________________________

Signed: ____________________________________________________________

Learner 3: ____________________________________________________________

Signed: ____________________________________________________________

Assessment Task 1: Knowledge Activity

1.1 Describe three consultation and communication processes that a company could use to support and encourage staff to contribute to policy and procedure development processes.

1.2 Describe the contemporary approach of design thinking to organisational learning strategy development.

1.3 Identify and describe two organisational learning theories that can be used as a basis for developing an organisational learning strategy.

1.4 Describe the importance of continuous improvement as part of a companys organisational learning strategy and outline three types of continuous improvement processes that could be used to undertake this.

1.5 Describe three evaluation strategies that can be used for reviewing organisational learning strategy.

1.6 Describe two quality management compliance requirements relating to organisational learning.

1.7 Identify and describe two international compliance requirements relating to e-learning.

1.8 Review the following documents:

Attached AQTF user guide (Student resources)

https://www.asqa.gov.au/standards/chapter-4

In relation to conducting assessment, review and list the compliance requirements and obligations under each framework.

Also list and describe the principles of assessment and the rules of evidence as part of your review.

1.9 Review the documents in the previous question, as well as the following:

https://www.iste.org/standards/for-educators

In relation to learning resources, review and list compliance requirements and obligations under each framework, as well as best practice standards for learning resources as per the international standards as above.

List and explain at least three criteria that you would use to source learning resources based on these standards.

1.10 Identify and describe an example of each of the below that would be relevant to a person working in a learning and development role. Describe how each is relevant.

Legislation
Code of practice
National standards

1.11 Identify and describe two technology and systems requirements that should ideally be in place to facilitate the implementation of an organisational learning strategy.

Assessment task 1 checklist for Trainer

Checklist
Does the learner have the knowledge of
legislation, codes of practice and national standards relevant to job role			Yes No (Please circle)
organisational technology and systems requirements to support an organisational learning strategy			Yes No (Please circle)
consultation and communication processes			Yes No (Please circle)
common approaches to learning strategy design			Yes No (Please circle)
relevant continuous improvement processes associated with organisational learning and development strategies			Yes No (Please circle)
evaluation strategies			Yes No (Please circle)
quality management compliance requirements as it relates to organisational learning			Yes No (Please circle)
legislation, codes of practice and national standards relevant to job role			Yes No (Please circle)
Comments
Provide your comments here:
The learners performance was:	Not yet satisfactory	Satisfactory

ASSESSMENT TASK 2: PROJECT WORK

Instructions to Learners:

In this task, you are required to develop a report on organisational learning strategies for AYMA SERVICES. You are then required to write an organisational learning strategy and policies and procedures for the company. Strategic business plan for AYMA SERVICES and all the required policy and procedures templates are available in Moodle students resources folder.

You will need access to:

Simulated business environment including a meeting space and computer and internet access

Access to Break Out Room in Microsoft teams or GoToMeeting if this unit of study delivered online

Assessment and Recognition Policy and Procedures Template

External Training Procurement Policy and Procedures Template

Learning and Development Policy and Procedures Template

Learning Strategies Report Template

Organisational Learning Strategy Template

Performance Appraisal Policy and Procedures

Recruitment, Selection and Induction Policy and Procedures.

Strategic Business Plan.

2.1. Carefully read the following and answer the following activities:

Scenario:

AYMA SERVICES is a consultancy organisation who are providing leadership and management development services. The company specialises in the following areas:

Coaching

Mentoring

training

Management consultation and Management program evaluation

Development of resources, tools and technologies and provide expert advice

Leading organisations through the process of creating a leadership culture

Recognising and celebrating excellence in leadership.

Organisational structure:

Chief executive officer (CEO)

General Manager (You,newly appointed),

Manager (Operations)

Principal Consultants(five),

Trainers (Ten)

HR manager

HR team members(two)

AYMA SERVICES also has a Board consisting of the CEO and General Manager, as well as two Executive Directors who are company shareholders.

This organisation recently developed a Strategic Plan to guide the organisation over the next three years. One of the key objectives of the Strategic Plan is for AYMA SERVICES to become established as a learning organisation.

You are the newly appointed General Manager and the CEO has given you the task of developing, implementing and monitoring an organisational learning strategy for AYMA SERVICES, as the first step towards establishing AYMA SERVICES a learning organisation.

2.2 Write a learning strategies report

You are required to lead learning strategy formation by researching and evaluating organisational learning approaches and methods, examining options for organisational learning, including an assessment of the organisations strategic requirements and processes that are in place and then making recommendations for an organisational learning strategy.

Conduct research, analysis and evaluation and develop a report that includes the following:

An evaluation of a range of methods and approaches to learning and workplace training and how they would support the companys strategic requirements as documented in the Strategic Business Plan. Describe a minimum of three methods and approaches to organisational learning.

An analysis of how organisational learning can contribute to a companys ability to grow and develop.

A review of the companys existing policies and procedures relevant to organisational learning/training and assessment and any current gaps. These are:

Recruitment, Selection and Induction Policy and Procedures.

Performance Appraisal Policy and Procedures

A review of current best practice for policies and processes that support organisational learning: what are they and what should they include?

Recommendations for the structure and content of the companys organisational learning strategy. Recommendations should be based on your research and the companys strategic requirements and policies discussed above.

Define the ideal technological and systems requirements for an organisational learning strategy and compare to what is currently in place.

Define and document communication and consultation process that can be used to support development and implementation of organisational learning strategy.

Recommend procedures that can be incorporated into the organisational learning strategy to systematically liaise with educators/instructors, learners and others to monitor the extent to which learning strategies and learning resources are achieving the organisational learning targets.

Use the Learning Strategies Report Template to guide your work.

2.3 Consultation (Role play):

You are required to form a group of 2-3 learners to conduct a role play session. Each learner takes turns to play their role as a manager (they can be any of the managers described in the case study organisation i.e., AYMA SERVICES) where your trainer can play the role of companys CEO. Other learners will play their roles as consultants and teammates.

Now that you have completed the research at Task 2.2, its time to consult with the CEO to:

outline your findings and ideas

discuss the impact of your recommendations on the organisation

examine and review the options for deploying new policies and procedures needed across the organisation

During the meeting, you are required to demonstrate effective communication skills including:

Speaking clearly and concisely using language relevant to the audience

Using non-verbal communication to assist with understanding

Asking questions to identify required information

Responding to questions as required

Using active listening techniques to confirm understanding

You must take notes on the feedback that you receive.

2.4 Design and develop an organisational learning strategy

Using the feedback that you received from CEO at the meeting as well as the information you researched and evaluated for your report, create a draft organisational learning strategy for AYMA SERVICES.

Your strategy should:

Address the overall organisational requirements for an organisational learning strategy, as well as specific instructor and learner requirements, building on from the Learning Strategies Report you developed.

Include relevant units of competency as given in the feedback provided to you at the meeting

Set out the learning and assessment strategies that you have developed while researching you report and during the meeting. Each strategy should allow some flexibility, so it is more responsive to any changed circumstances or priorities.

Include procedures to systematically liaise with educators/instructors, learners and others to monitor the extent to which learning strategies and learning resources are achieving the organisational learning

For each strategy, include responsibilities, timelines, resources and performance

Use the Organisational Learning Strategy Template to guide your work.

2.5 Write learning and development policy and procedures.

Use the internet to research relevant policies and procedures and develop them into a document that would be appropriate for the case study organisation.

Your policy and procedures should include the following:

An introduction, giving the reasons that the document has been developed

Purpose, setting out the documents objectives

Duties and responsibilities of staff and line

Procedures:

Identifying Learning and Development needs and opportunities

Study leave

Funding

These must be appropriate for the companys strategic requirements

Use the Learning and Development Policy and Procedures Template to guide your work.

2.6. Develop compliant assessment and recognition policies and procedures.

Use the internet to research relevant policies and procedures and develop them into a document that would be appropriate for the case study organisation. These must be appropriate for the companys strategic requirements

Use the Assessment and Recognition Policy and Procedures Template to guide your work.

2.7 Develop procurement and supply policy and procedures.

Use the internet to research relevant policies and procedures and develop them into a document that would be appropriate for the case study organisation.

They should also be relevant to the supply of training services by external providers and should be appropriate for the companys strategic requirements

Use the External Training Procurement Policy and Procedures Template to guide your work.

2.8 Source learning resources or assessment tools

Source two suitable learning resources or assessment tools that can be used for staff training as outlined in your strategy. These can be sourced from anywhere, and if necessary, you should modify them, so they are fit for purpose. Ensure they align with your strategy and cover one of the areas of need as outlined.

2.9 Submit your completed work

Make sure your work covers all of the requirements above, that you have provided enough detail as indicated and proofread for spelling and grammar as necessary.

You are required to submit the following documents in the learning management system (Moodle):

Organisational Learning Strategies

Learning and Development Policy and Procedures

Assessment and Recognition Policy and Procedures

External Training Procurement Policy and Procedure

2 x learning resources or assessment tools (modified if necessary)

Assessment task 2 checklist for Trainer

Checklist

Did the learner

Evaluate a variety of methods to learning and workplace training and assess whether they could be used to achieve the companys strategic requirements?

Yes No

(Please circle)

Describe the contribution that organisational learning can make to a companys

competitiveness?

Yes No

(Please circle)

Ensure that key stakeholders confirm their approval of their approaches to organisational learning?

Yes No

(Please circle)

Research and review a variety of processes and policies that AYMA SERVICES

could use to support organisational learning in the organisation?

Yes No

(Please circle)

Research and develop an organisational learning strategy that supports the organisations strategic business requirements and the existing policies and procedures?

Yes No

(Please circle)

Research and plan any technological requirements and/or systems requirements that will be needed to support their organisational learning strategy?

Yes No

(Please circle)

Ensure that their organisational learning strategy aligns with the existing human resources requirements and the organisations learning requirements?

Yes No

(Please circle)

During the meeting, demonstrate effective communication skills including:

Speaking clearly and concisely using language relevant to the audience.

Using non-verbal communication to assist with understanding

Asking questions to identify required information

Using active listening techniques to confirm understanding?

Yes No

(Please circle)

Develop an organisational learning strategy that satisfies the instructors, the learners and the organisations requirements?

Yes No

(Please circle)

Include relevant units of competency in their organisational learning strategy?

Yes No

(Please circle)

Develop organisational learning strategies that are flexible?

Yes No

Develop organisational learning strategies that can be altered in response to changed circumstances and priorities?

Yes No

(Please circle)

Develop learning and assessment strategies that will support the companys

strategic requirements?

Yes No

(Please circle)

Describe what resources will be required to implement the proposed organisational learning strategies?

Yes No

(Please circle)

Develop procedures to ensure that management and staff contribute to assessing how well the learning strategies achieve the organisations strategic learning targets?

Yes No

(Please circle)

Develop learning and development policies and procedures that comply with the

companys strategic requirements?

Yes No

(Please circle)

Develop assessment and recognition policies and procedures that comply with

the companys strategic requirements?

Yes No

(Please circle)

Develop external training procurement policy and procedures that comply with

the companys strategic requirements?

Yes No

(Please circle)

Source two learning resources or assessment tools that meet the requirements of their organisational learning strategies and modify if/as necessary?

Yes No

(Please circle)

Comments

Provide your comments here:

The learners

performance was:

Not yet satisfactory

Satisfactory

ASSESSMENT TASK 3: PROJECT WORK

Instructions for students

In this task, you are required to conduct a review and evaluation of the organisational learning strategy and implement some changes.

You will need access to:

Assessment and Recognition Policy and Procedures Template

Learning Strategy Review Template

Staff Survey Results 2019

Staff Survey Results 2020

Staff Learning Spreadsheet.

3.1 Carefully read the following scenario to answer all the activities:

It is just over a year since AYMA SERVICES adopted your Organisational Learning Strategy and the three new policies that you developed. Since then, further recommendations were implemented and the following policies and procedures were updated based on your research and planning:

-Recruitment, Selection and Induction Policy and Procedures

-Performance Appraisal Policy and Procedures.

Due to the global pandemic of COVID19, the decision was made to not proceed with the external training on emotional intelligence and to run online in-house training sessions to keep employees protected and to save company funds during the financial recession that the country faced. Other courses still went ahead that had been planned for but these were all run online. All employees were set up with Microsoft teams accounts where live webinars were run and recorded for later viewing. The training sessions were interactive and Microsoft teams functioned smoothly.

As part of the ongoing assessment of the organisations learning management systems, Human Resources has started adding all the learning opportunities that the staff have undertaken over the year to their staff records. They have put these in a spreadsheet for easier evaluation. Additionally, all staff are given an annual questionnaire to help assess whether organisational learning targets are being met. You are required to use these documents to assess the success of the organisational learning strategies that you have implemented.

Also, the CEO has asked you to review information on grants for skill development as they would like to capitalise on any opportunities for employers to access funding for learning and development.

Determine how this could be integrated into the companys Organisational Learning Strategy.

3.2 Review the organisational learning strategy implementation

Read through the following company documents:

Staff Survey Results 2019

Staff Survey Results 2020

Staff Learning Spreadsheet

Your review should include evaluations of the following:

The end-to-end implementation of the organisational learning strategy

The performance of resources and people supporting organisational learning strategy implementation

How well learning strategies and learning resources achieve organisational learning targets.

Whether the intended strategic outcomes have been achieved through the organisational learning strategy.

You should also determine:

The changes that could be made to at least two of the companys policies and procedures

Your plans for improving the companys Organisational Learning Strategy

Use the Learning Strategy Review Template to guide your work.

3.3 Implement changes based on your review

Make the changes to the policies and procedures as outlined in your learning strategy review and in the previous activity step and make changes to the strategy document also.

Save this version of the document as Updated Organisational Learning Strategy and any policy changes with the name Updated and highlight your changes so your trainer can review the information easily.

3.4 Present/submit your review findings and changes to the CEO (Trainer/assessor play a role as a CEO of AYMA SERVICES)

You should present your work to the CEO along with an explanation of the changes you have made and why ask them for their feedback.

You are required to submit the following documents to the Moodle:

Learning Strategy Review

Updated Policy and Procedures

Updated Organisational Learning Strategy

Assessment task 3 checklist for Trainer

Checklist
Did the learner
Evaluate the outcomes of the organisational learning strategy implementation and implement changes by updating the companys policies and procedures to reflect their findings?			Yes No (Please circle)
Monitor the results of their learning strategies and the use of the learning resources they created, and determine whether they helped the company achieve its learning targets?			Yes No (Please circle)
Evaluate the implementation of the companys Organisational Learning Strategy?			Yes No (Please circle)
Review the performance of staff and the resources supporting the companys Organisational Learning Strategy implementation?			Yes No (Please circle)
Develop plans for improving the companys Organisational Learning Strategy?			Yes No (Please circle)
Comments
Provide your comments here:
The learners performance was:	Not yet satisfactory	Satisfactory

Competency record to be completed by assessor

This should be used by the trainer/assessor to document the learners skills, knowledge and performance as relevant to the overall unit. Indicate in the table below if the learner is deemed competent or not yet competent for the unit or if reassessment is required.

Learners name
Assessors name
Unit of Competence (Code and Title)
Date
Has the learner completed all required assessments in this workbook to a satisfactory standard?			Yes No (Please circle)
Comments from trainer/assessor:
Learner is deemed	Not competent	Competent
Assessors signature

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Contribute to the development of learning and development strategies BSBHRM613

BSBHRM613