Facilitate and review case management
- Subject Code :
CHCCSM013
- University :
Western Sydney University Exam Question Bank is not sponsored or endorsed by this college or university.
- Country :
Australia
Assessment event 2 of 3: Case study
Criteria
Unit code and name
CHCCSM013 | Facilitate and review case management
Qualification/Course code and name
Select your Qualification/Course code and name from the dropdown.
Code | Course name
Student details
Student name
Student number
Version: 20231110
Date created: 10 November 2023
TAFE NSW 2023
RTO Provider Number 90003 | CRICOS Provider Code: 00591E
This assessment can be found in the TAFE NSW Learning Bank.
TAFE NSW has reproduced and contextualised parts of this work, as per the terms and conditions of a license agreement held by TAFE NSW with Compliant Learning Resources. The contents of this document are copyright TAFE NSW 2023 and Compliant Learning Resources and should not be reproduced without the permission of TAFE NSW.
Assessment instructions
Table 1 Assessment instructions
Assessment details | Instructions |
Assessment event overview | The aim of this assessment is to assess your knowledge and performance in planning, monitoring and reviewing case management. This assessment is in 3 parts: Part 1: Jan Part 2: Sarah Part 3: Maria and Javier And is supported by: A submission checklist Assessment feedback Note: This assessment may contain links to external resources. Access to the long URL is provided via the External resources Links and URLs section located at the end of this document. |
Unit assessment guide | Refer to the unit assessment guide (UAG) before attempting this assessment event. The UAG contains information including assessment requirements and how to achieve a satisfactory result. |
Submission instructions | When you complete this assessment, submit it for marking: keep a copy of all the electronic and hardcopy assessments you submit to TAFE NSW make sure you have completed the assessment declaration before you submit. |
Task instructions
The assessor will use the criteria outlined in the following tasks to determine if you have satisfactorily completed this assessment event. Follow these instructions to ensure you demonstrate the required knowledge and skills.
Read all instructions carefully and complete all requirements of the assessment.
To complete this part of the assessment, read the scenarios and complete the following parts.
Provide references where required, using either the APA or Harvard reference style. TAFE NSW Libraries Researching and Referencing: Referencing Skills provides APA and Harvard guides, checklists and resources.
Part 1: Riley
To complete this part of the assessment, read the scenario and answer the question which follows.
Scenario
Riley is a learning and development officer in a community services organisation that provides case management for a diverse range of people. It is Riley's responsibility to ensure all workers within the organisation integrate cultural competence in their case management practice.
Question
- Research at least one aspect of history, a protocol and a special need or consideration workers should be aware of when facilitating case management for each of the following groups of people.
- Aboriginal and/or Torres Strait Islander people
- People with disability
- Gender and sexual diversity, including lesbian, gay, bisexual, transgender, intersex, queer, asexual and other sexually or gender diverse (LGBTIQA+) people
- People from culturally and linguistically diverse (CALD) backgrounds
- People at risk of or experiencing homelessness
- Older people
- Children and young people.
Your answer should be a minimum of 600 words and no more than 1000 words.
Provide references where required, using either the APA or Harvard reference style. TAFE NSW Libraries Researching and Referencing: Referencing Skills provides APA and Harvard guides, checklists and resources.
Assessor feedback
? Satisfactory ? Unsatisfactory
[Insert comments]
Part 2: Sarah
To complete this part of the assessment, read the scenario and answer the questions that follow.
Scenario
Jai works as a case manager with Indigo Community Services and Health Hub. Jais supervisor has asked them to develop, facilitate and review case management for Sarah.
Sarah is a 35-year-old woman who has experienced multiple traumas in her life, including childhood abuse and domestic violence. She has 2 children and has recently separated from her abusive partner. She is struggling to cope with the aftermath of the relationship and is feeling isolated, depressed, and anxious. She is also having difficulty managing her finances and finding a job.
Questions
- Identify at least 4 features that demonstrate Jai is using a trauma-informed approach when facilitating case management for Sarah. Your answer should be a minimum of 25 words and no more than 50 words.
Assessor feedback
? Satisfactory ? Unsatisfactory
[Insert comments]
- Identify at least 3 stages of the Transtheoretical Model (TTM) of behaviour change. For each stage, give an example of a practice or intervention Jai could apply to Sarahs case management. Your answer should be a minimum of 60 words and no more than 150 words.
Assessor feedback
? Satisfactory ? Unsatisfactory
[Insert comments]
- Describe at least one other behaviour change model Jai could use while facilitating case management for Sarah. Explain at least 2 practices and interventions that could be effective. Your answer should be a minimum of 200 words and no more than 350 words.
Assessor feedback
? Satisfactory ? Unsatisfactory
[Insert comments]
- Explain how Jai can apply a person-centred, family focused model when facilitating case management with Sarah and her family. Describe the dynamics, types of communication and decision making processes that would be involved. Your answer should be a minimum of 200 words and no longer than 300 words.
Assessor feedback
? Satisfactory ? Unsatisfactory
[Insert comments]
Part 3: Maria and Javier
To complete this part of the assessment, read the scenario and answer the questions that follow.
Scenario
You work with Indigo Community Services and Health Hub. Your supervisor has asked you to provide case management services for Maria and Javier. Both of these people have complex needs.
Maria is a 35-year-old woman who recently arrived in Australia. She is seeking asylum due to persecution in her home country. She has also fled from an abusive and violent relationship and has left her home, family, friends and support network behind.
Maria does not have legal documentation and is navigating the complexities of the immigration system while dealing with the traumatic experiences of domestic violence. The high-risk nature of Maria's situation is evident in the threat of deportation and the potential for her abuser to locate her in the new country. She is fearful of reaching out for help, as she is worried about being deported and losing her chance for asylum.
The complexity of Maria's case arises from the intersection of domestic violence, trauma, immigration challenges, language barriers, and limited knowledge of available resources and support services. Maria's lack of legal documentation also poses barriers in accessing healthcare, housing, and employment opportunities. You face the challenge of creating a culturally sensitive and trauma-informed case management plan that prioritises Maria's safety, immigration status and emotional well-being.
As the case manager, you must advocate for Maria's rights and safety while respecting her wishes and cultural beliefs. Building trust and a strong support network around Maria is crucial to ensure she feels safe and supported during the challenging asylum-seeking process.
Javier is a 42-year-old man facing difficult mental health challenges and financial struggles. He has been diagnosed with bipolar disorder and experiences frequent manic and depressive episodes.
Javier's mental health condition has significantly impacted his ability to maintain stable employment and manage his finances. During manic episodes, Javier engages in impulsive spending, accumulating significant debt and making risky financial decisions. These behaviours worsen his financial struggles and create a cycle of stress and anxiety, leading to subsequent depressive episodes.
Javier's mental health crisis has also resulted in strained relationships with family and friends, leaving him with limited social support. As a result, he experiences feelings of isolation and loneliness, further contributing to his mental health challenges. The high-risk nature of Javier's situation is evident in the potential for self-harm during depressive episodes and the risk of severe financial repercussions due to his impulsive spending behaviour. Additionally, his homelessness risk increases due to his financial instability, as he struggles to pay rent and maintain housing.
The complexity of Javier's case arises from the need to address his mental health, financial literacy, employment challenges, social isolation, and housing stability. Coordinating services and support from various community service agencies and professionals is crucial for a comprehensive approach. Your challenge is to develop a person-centred case management plan that incorporates mental health support, financial counselling, employment assistance and social connections.
As the case manager, you must empower Javier in managing his mental health, finances and overall well-being effectively.
