Individual Report on Opera and Industry Trends

ASSIGNMENT INSTRUCTIONS

Part 1: You are required to focus your analysis on using Opera for this unit. You will be required to discuss the following:

1. Discuss the benefits and drawbacks of using the Opera software.
2. Discuss ten useful functions of Opera that you made while using Opera and how this supported the guest cycle. Please clearly stipulate the Opera functions (e.g. performing a quick check-in). Explain why they are good functions. Please provide Opera screenshots saved during the tutorial sessions as supporting evidence.
3. Discuss how you as a future hotel manager can develop a training program for your employees using the Opera software.

Part 2:

The role of technologies is vital to enhancing customer service experience and business operation efficiencies. In addition, the impact of COVID-19 has seen a surge in contactless service interfaces where hotels have heavily relied on technology to deliver their operations.

The assessment should be 2,500 - 3,000 words (+/- 10%) excluding references, and appendices. Referencing should be in the APA Style (see Resources below for Tip Sheet). The report must be suitably referenced with a minimum of 10 academic references and may include photographs, maps, tables, diagrams, and illustrations. Academic scholarly research or literature in this context includes published reference materials such as peer-reviewed journal articles, textbooks, e-books, and/or reports.