ON-LINE EXAMINATION INSTRUCTIONS
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ON-LINE EXAMINATION INSTRUCTIONS
SAMPLE MMM132 MANAGEMENT EXAM
TRIMESTER 3 2022
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READ INSTRUCTIONS BEFORE COMMENCING
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MMM132 EXAMINATION INSTRUCTIONS - TRIMESTER 3 2022
____________________________________________________________________________
READ INSTRUCTIONS BEFORE COMMENCING
You have 2 hours and 45 minutes to complete this exam. If you commence the exam late, you are still required to submit this document by the exam cut-off time.
The grade required to pass this exam is 50 marks overall out of 100. There is NO exam hurdle in the MMM132 unit.
This examination consists of six (6) short essay questions. Please answer four (4) short essay questions only. The exam is marked out of 40 total marks. It represents 40% of the total assessment in this unit.
The exam is as follows:
(4 questions x 10 marks) = 40 marks
This is a Moodle exam quiz which will automatically be submitted at the end of the allowed exam time so please manage your time carefully and complete the questions required within the given time.
Please provide answers to questions in the space provided on the Quiz exam. If you start typing an answer to a question and change your mind about answering that question please delete what you have typed in that answer.
Your answers should be approximately 250 - 300 words for each question.
You must not copy definitions and/or descriptions of concepts from text or other sources. You are required to use your own words when defining and describing concepts in each question and for examples.
After completing all questions you can click on FINISH ATTEMPT button which will direct you to the quiz summary page. Please check whether you have answered all required questions (4 questions are answered). After ensuring all required questions are completed you can click SUBMIT ALL AND FINISH button which will submit the exam. If you do not manually submit your exam, all open attempts will be automatically submitted at the end of the allocated time.
Choose any FOUR questions only.
PLANNING & DECISION MAKING (10 marks)
Write a short essay that describes the six-step rational decision-making process and outline two limitations of this process. Apply this process to a decision to purchase a new smartphone. Also explain how the two limitations could apply to this purchasing decision.
ORGANISING (10 marks)
Write a short essay that contrasts the five forms of organisational departmentalisation. Identify your dream job and contrast the form of departmentalisation most suitable and least suitable to this job.
HRM & DIVERSITY (10 marks)
Write a short essay that describes the Human Resource Management (HRM) process. Explain how a manager can apply this process to ensure the effective training and performance appraisal of a new graduate accountant. Describe problems that may arise if these processes are ineffective or not followed.
MOTIVATION (10 marks)
Write a short essay that describes the components of goal setting theory and how managers can apply it to motivate workers. Use this theory to illustrate and evaluate how you were motivated to complete Assignment A1.3.
LEADERSHIP & COMMUNICATION (10 marks)
Write a short essay that describes and explains the differences between charismatic and transformational leaders. Contrast the ethical versus unethical forms of any one charismatic leader behaviour and provide an example to illustrate this.
CONTROL (10 marks)
Write a short essay that explains how the balanced scorecard is different to the traditional ways of measuring the performance of a company. Explain each of the perspectives used in the balanced scorecard illustrating each with an example.
END OF EXAMINATION
GUIDE TO RESPONSES
USE THE DIRECTION WORDS FOR ACADEMIC WRITING DOCUMENT to help you understand the terms describe, explain Youll note no questions ask you to define concepts however you are asked to describe concepts. Its not possible to describe concepts without showing you know what they mean (ie defining them)
PLANNING & DECISION MAKING (10 marks)
Write a short essay that describes the six-step rational decision-making process and outline two limitations of this process. Apply this process to a decision to purchase a new smartphone. Also explain how the two limitations could apply to this purchasing decision.
Outline of response:
Describe the 6 steps. This means you should write in detail what each of the steps are, in their correct sequence. For example, the first step is to define the problem, what does this mean (do this for each step): managers define a problem by determining there is a gap between what is happening now and what they want to have happen in a given situation. Continue on in this way to describe each step.
Apply/analyse the steps by using them/applying them to the purchase of a new smartphone. Explain how each step will be used in the decision about which is the best phone to buy.
Explain two limitations of the rational decision making process in this purchasing decision. Choose two limitations from your text, explain how they may impact on the process.
ORGANISING (10 marks)
Write a short essay that contrasts the five forms of organisational departmentalisation. Identify your dream job and contrast the form of departmentalisation most suitable and least suitable to this job.
Outline of response:
Contrast the five forms of departmentalisation. This means you should list and describe differences between each.
Describe the job youd really like to have.
Choose a form of departmentalisation that you think would suit this job, explain why you say this. Explain also which form of departmentalisation that you believe would not suit this job and why you believe it would not suit this job. The best way to explain is to use advantages and disadvantages of the form of departmentalisation you have chosen.
HRM & DIVERSITY (10 marks)
Write a short essay that describes the Human Resource Management (HRM) process. Explain how a manager can apply this process to ensure the effective training and performance appraisal of a new graduate accountant. Describe problems that may arise if these processes are ineffective or not followed.
Outline of response:
Describe the HRM process. This means you should write in detail the main points/characteristics of the three steps in the HRM process.
Describe what training is/means, describe what performance appraisal is/means.
Apply the HRM process of training and performance appraisal to a newly appointed graduate accountant: explain training would begin with orientation and induction for the new employee, ongoing training throughout employees employment with the company and why this is needed (the advantages of training). Explain performance appraisal is needed because (use advantages of performance appraisal/why this is done.
Describe problems if training and performance appraisal are ineffective if not done (describe disadvantages of not performing training activities/processes and performance appraisal activities/processes.)
MOTIVATION (10 marks)
Write a short essay that describes the components of goal setting theory and how managers can apply it to motivate workers. Use this theory to illustrate and evaluate how you were motivated to complete Assignment 1 Part A.
Outline of response:
Describe goal setting theory (how it works, what are its purposes goal specificity, goal difficulty, goal acceptance). Youll remember topic 5 and section on How to make a plan that works and could use the concept of SMART goals as components here if you wish, these would be relevant too).
Illustrate and evaluate how you were motivated to complete Assignment 1 Part A. Use the components of goal setting theory as you describe each and evaluate how they applied to your motivation to work hard and complete Assignment 1 Part A. Remember evaluation means: present a judgement of an issue by stressing both strengths and advantages, and weaknesses and limitations (any disadvantages of the theory you experienced). The emphasis is on assessing the value, worth or relevance of goal setting theory to your motivation for the assignment.
LEADERSHIP & COMMUNICATION (10 marks)
Write a short essay that describes and explains the differences between charismatic and transformational leaders. Contrast the ethical versus unethical forms of any one charismatic leader behaviour and provide an example to illustrate this.
Outline of response:
Describe charismatic leadership (what it is, its main points).
Describe transformational leadership (what it is, its main points).
These descriptions should be used to explain the differences between the two.
Contrast ethical and unethical forms of charismatic leader behaviour, use example to support your discussion. Here you should choose ONE ethical and ONE unethical charismatic leader behaviour providing an example of how/why this behaviour is ethical/unethical.
CONTROL (10 marks)
Write a short essay that explains how the balanced scorecard is different to the traditional ways of measuring the performance of a company. Explain each of the perspectives used in the balanced scorecard illustrating each with an example.
Outline of response:
Describe balanced scorecard. Explain how it is different to traditional ways of measuring company performance (traditional measures focus on financial aspects, balanced scorecard states this is only one of 4 critical measures.
Explain why each of the 4 measures of the balanced scorecard are important to show a holistic, comprehensive measures of a companys performance. Provide example of each of the 4 to support your explanation of the importance of each.
Study note Exam Questions/Answer
Exam Structure
Management MMM132
Topic 5 (Planning and Decision making)
3 Things that need to study in topic 5: definition of planning, how to make a plan that work, what do they plan (top managers), (middle managers), (first-level managers).
Example of plans for top managers is vision and mission
Define planning
Planning involves deciding goals to pursue, and the plans needed to achieve those goals. The benefits of planning include: intensified effort; persistence; direction; and creation of task strategies. A further benefit is that evidence suggests that planning leads to higher profits and organisations grow faster.
Describe 4 benefits of planning (p.76 textbook)
Can you explain each of the benefits/advantageOffer benefits and pitfall
Who plans? (Top managers, Middle managers, first-level managers)
Define planning. Practice writing a short essay around the following:
What are 2 benefits of planning? Use examples to illustrate your answer. Think about WHY these are benefits.
Response:
Intro: Key definitions, provide example, outline what will be discuss
Body: Discuss why managers need to plans, Explain the concepts & analyse, Relate an example.
Conclusion:
Topic 6: Organising
Organisational Structure
1. What is job design?
Answer: Job design is the number, kind and variety of tasks that individuals employees perform in doing their jobs.
2. Four type of job designs are:
Job Specialisation: is used when managers decide to break whole jobs into separate activities, allocating these separate activities to different workers.
Job rotation: is used to relieve boredom often experienced in job specialisation.
Job enlargement
Job enrichment
Organisational structures and processes
Whats the difference between Mechanistic and Organic Organisational Structure? Provide the definition of Mechanistic or Organic.
Mechanistic (explain any one of the dot points)
Rigid hierarchical relationship
Fixed duties
Many rules
Formalised communication channels
Centralised decision authority
Taller structures
Organic (explain any one of the dot points)
Collaboration (both vertical and horizontal)
Adaptable duties
Few rules
Informal communication
Decentralised decisions authority
Flatter structure
Question: What are the 4 types of job design? What are the advantage of each?
Answer:
Topic 7:
How Human Resources Management process?
How managers attract, develop and keep people.
Managers develop, talks about training and performance appraisal
Attract, talk about interview and selectionsExplain job analysis
Advantage and disadvantage of external recruiting and internal recruiting.
Topic 8: Motivation
Define motivationJob Performance theory , explain how to motivate people (understand motivation, extrinsic and intrinsic rewards), explain how can you provide capability to someone (by training). How can you ensure theres no situational constrain (external factors affecting performance.)
Explain training (the needs of training, the methods and evaluation)
Needs theory of motivation, understand maslows motivation theory.
What is extrinsic and intrinsic rewardTopic 9: leadership
Leader vs Managers
Leadership traits
Topic 10: control
Define control (p278), why is control important and how does it link to planning?
When does control take place? Feedback control, Concurrent control, Feedforward control.
Business Logistics MMM267
Explain and give example on EVERY shit asked
Chapter 1: What operation managers do?
Forecasting
Capacity Management
Quality Management
Explain the differences between goods and service.
The history of operation managers focus on (1960s-2020s)
Focus on cost
Chapter 3: Gaining Competitive Advantage
Definition of Competitive Advantage
Evaluating goods and service
Search attributes
Experience attributes
Credence attributes
Competitive priorities (how organisation seek to gain competitive advantage)
Types
Cost
Quality
Time
Flexibility
Innovation
How organisation use cost to help firms gain a competitive advantage
Low prices can be achieved by:
How High productivity can keep your cost low?
High-capacity utilization
Achieving economies of scale
Efficient design and operation of the supply chain
Improvement in quality
How business can use quality to complete.
Chapter 7: Process Choice Decisions
What are the 3 types of goods and services: custom, option-orientated, and Standard.
What are the 4 principle types of process used in goods and services: Project, Job shop process, flow shop process, and continuous flow process.
What is a product life cycle?
A product life cycle is the length of time from a product first being introduced to consumers until it is removed from the market. A product's life cycle is usually broken down into four stages: introduction, growth, maturity, and decline.
(4 stage)
1. introduction
2. Growth
3. Maturity
4. Decline
(What happened to a product at each stage?)
Introduction stage
Growth
Maturity
Decline
(Which process is used in each stage product life cycle)
1. Projects process is used in the Introduction stage because,
2. Job shop flow process is used in the Growth stage because,
3. Flow shop process is used in the Maturity stage because,
4. Continuous flow process is used in the Decline stage because,
How these type of processes influence the 3 type of good and service (slide 31)
1. Job shop = custom or make to order
2. Flow shop = option orientated or assemble to order
3. Continuous flow = standard or make to stock
Chapter 9: Forecasting
What is forecasting and the important of forecasting
Forecasting is the process of projecting the values of one or more variables into the future. Forecasting is important because Good forecasts are needed in all organizations to drive analyses and decisions related to operations.
Poor forecasting can result in poor inventory and staffing decisions, resulting in part shortages, inadequate customer service, and many customer complaints (evaluate further)
Type of forecasting
1. Quantitative
2. Qualitative
How to forecast
Statistical methods
A time series
Judgemental forecasting
Chapter 10: capacity
Long-term & short-term capacity strategies
Long-term 5 strategies:
Complementary goods and services
One large capacity increase
Small capacity increases that match demand
Small capacity increases that lead demand
Small capacity increases that lag demand
Short-term capacity management
Managing capacity by shifting demands
Vary the price of goods or servicesProvide customers with informationAdvertising and promotion
Add peripheral goods and/or servicesProvide reservationsReservation: Promise to provide a good or service at some future time and place
Managing capacity by adjusting short-term capacity
Add or share equipment
Sell unused capacityChange labor capacity and schedulesChange labor skill mixShift work to slack periods
Chapter 16: Quality
Understanding quality what does quality means?
Gap model the 5 gaps of the model
Cost of quality 4 major categories: Prevention, Apprasial cost, Internal failure cost, and external failure cost. (provide explanation and example)
