PreZero Crisis Plan: Analyze, Design, Act, Assess Risk, Decide, Respond, Monitor, Recover, Build Resilience

1. Overview (500-750 words)
   1. Company’s brief analysis
   2. Crisis management plan analysis
   3. Consequences of the lack of a crisis management plan
2. Developing PreZero’s Crisis Management Plan
   1. Methodology – Theoretical concepts + Tools(for each section): Brief explanation of the methodology chosen to develop the crisis management plan = Defining a literature and theoretical framework  (four references per section)+ Design of tools for the purpose (500 Words)
   2. Design of the Crisis Management Team (500-750 Words))
      1. Structure and sub-teams
      2. Crisis leadership

• Key roles and responsibilities

1. Continuous training and renovation
2. Complementary focal groups

1. Activation Protocol – When, How, and Who will launch the plan (500 – 750 words + 1 tool)
   1. Definition of crisis
   2. Response time

• Channel of communication and activation process

1. Milestone check to activate or not the plan [Tool]

1. Risk-based Assessment (1000 words + 3 tools)

Stakeholders

Map

Hazard identification Risk Assessment methodology

Risk Calculation: Probability Risk Matrix

Vulnerability assessment

1. Decision-making process (1000 words + 2/3 tools)
   1. Business impact analysis
      1. Creation of several general scenarios + Five why’s tool

2. FEMA Framework analysis

ii.Generating alternatives solutions
iii.Alternatives Matrix Analysis – Selecting the best strategy.

f.Crisis response and contingency (500-750 words + 2 tools)
i.Crisis communication plan – Frame time and guidelines – Flow diagram process – communications channels

1. Stakeholders’ management plan – Tailoring communication biases
   1. Subsidiaries plans? (I think we have enough with stakeholders since we can include many options here, such as suppliers, external expertise, governments, and so on)
2. Action: Cause effect diagram based on risk assessment: These actions could include the following: shutting down production; calling emergency services; issuing a holding statement; reviewing relevant legal issues; evacuating a facility; communicating with regulators; getting an emergency line of credit; offering counseling; taking security measures; notifying senior executives; turning off utilities; and recalling products. 

1. Monitoring and control (500- 750 words - Dashboard)
   1. Tracking metrics – Dashboard
   2. Re-evaluating results – Decision criteria in terms of changing the initial plan

• Change management process – Flow diagram for managing changes triggered by the crisis.

1. Reporting structure and stakeholders' engagement

1. Recovery and building resilience (500 – 750 words + Flow diagram related to the modification of the crisis management plan)
   1. Lessons learnt.
   2. Crisis management plan modification process

• New Crisis Management Plan approval process

1. Re-training and distribution of the new crisis management plan.

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