Use of Simulated Business Site:

Case study

The assessment tasks provided below uses a simulated business website namedCareer Training.

You access the website, you need to log in by using the below-provided link:

http://careertraining.vetadvisorygroup.com/user/careertrainingrto/ INCLUDEPICTURE "data:image/svg+xml;base64,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" * MERGEFORMATINET Links to an external site.IF error appears - select the RELOAD button

Username: CareertrainingRTO

Password: Career123

Career Training Outline:

Career Training is acknowledged as an industry training leader delivering nationally recognised and specialised courses.

Career Training is a private Registered Training Organisation (RTO) based in Geraldton, Western Australia, with satellite offices in Broome, Derby and Perth.

Registered Training Organisations (RTOs) are thosetraining providersregistered by ASQA (or, in some cases, a state regulator) to deliver vocational education and training (VET)services.

RTOs are recognised as providers of quality-assured and nationally recognised training and qualifications.

Only RTOs can:

Deliver nationally recognised courses and accredited Australian Qualifications Framework (AQF) VET qualifications,

Apply for Australian, state and territory funding to deliver vocational education and training.

RTOs can offer qualifications at the following levels:

Certificates I, II, III and IV

Diploma

Advanced Diploma

Graduate Certificate

Graduate Diploma.

Issues:

Career training is looking to open new branches in Melbourne, Sydney and Perth and the HR department are hiring staff from diverse backgrounds for these new branches.

Due to the diverse background people, Career training is facing different problems which are reducing the productivity of the business.

The different problems faced by Career training are:

Conflict of interest

Language barrier

Cultural disbelief

Bullying

Discrimination

Career training has identified that the common reason behind these issues arising is that the employees are notreading the organisational policies and procedures.

Some employees feel superior to others due to the language and position assigned to them.

Career training have the policies and procedures which are given to all employees on their induction. The policies and procedures include all the relevant policies, which helps in eliminating these kinds of issues in the workplace.

Career training is also aware that they have to do critical thinking to come up with the solutions which can be used to eliminate and deal with the issues arising in the workplace.

The common methods to do critical thinking which Career training is going to implement are:

Brainstorming

Mind mapping

Role-play scenarios

Mood boards

Career training is aware that critical thinking has several benefits which will help the organisation in the long run. Some of the benefits of critical thinking are:

Helps in better decision making

Improves relationship between employees and clients

Promotes a sense of responsibility

Critical thinking also leads to drawbacks which Career training has identified and are listed below:

Time-consuming process

Lead to conflict

Reduces impulsivity of doing something

Career training is also aware of the barriers to critical thinking, which are:

Lack of resources

Fear of being failed

Support from management

Based upon all these factors, Career training has developed the decision-making process which is used to make critical decisions.

The decision-making process of Career training is given below in diagram form:

The above diagram is for you to utlise and reflext upon in the assessment tasks only. You may want to cover an improved version at some point in your assessment.

Go through the scenario, business case study document and research on the internet to complete the following activities.

Refer to the simulated business site to access all related materials you may need in these assessments, including but not limited to policies and procedures, recruitment information, staff performance appraisals etc.

Please now refer to the Assessment Tasks required based on the information provided here

YOUR TASK: Complex issue identification report

Task 1

Research and report on the following:

In this activity, you need to prepare a report on the objective of identifying the issues and what risk is associated with the identification of the issues.

Apart from that, you also need to provide information about the legislation and resources required to deal with the issues.

In the report, you need to cover the following information:

The objective of identifying the problems in the workplace

The risk associated with the identification of the problems

The relevant legislation for dealing with the workplace problems

Organisational policies and procedures which help in dealing and avoiding problems in the workplace

Resources and methods required for resolving the problems

To complete the report, you need to research the Career Training Simulated site - their appropriate policies and procedures, the internet, the learners guide and any other relevant resources AND understand the scenario.

Complex issue and risk identification report

The objective of identifying the problems in the workplace:

The risks associated with the identification of the problems:

The relevant legislation/s for dealing with the workplace issues:

Organisational policies and procedures which help in dealing and avoiding problems in the workplace: (use simulated website)

Resources and methods required for resolving the problems

(including the preferred method of Career Training BUT also suggesting others)

RuburicCriteria Ratings Pts

This criterion is linked to a Learning OutcomeTask 1

Did the student satisfactorily identify appropriate objectives for identiying the issues that are occurring at Career Training? 1pts

Satisfactory 0pts

Not Yet Satisfactory

1pts

This criterion is linked to a Learning OutcomeTask 1

Did the student satisfactorily identify the risks associated with the identification of these problems? 1pts

Satisfactory 0pts

Not Yet Satisfactory

1pts

This criterion is linked to a Learning OutcomeTask 1

Did the student satisfactorily refer to and outline the relevant legislations that are relatable to dealing with workplace problems? 1pts

Satisfactory 0pts

Not Yet Satisfactory

1pts

This criterion is linked to a Learning OutcomeTask 1

Did the student satisfactorily show evidence that they had referred to the Career Training simulated website and reviewed the appropriate policies and procedures relating to the issues? 1pts

Satisfactory 0pts

Not Yet Satisfactory

1pts

This criterion is linked to a Learning OutcomeTask 1

Did the student satisfactorily outline potential resources and methods that will be required for solving the problems 1pts

Satisfactory 0pts

Not Yet Satisfactory

1pts

Total Point:5

YOUR TASK:

1a) Research and report on the following:

You will conduct a group meeting (use family, friends, fellow students or colleagues to do so).

Brief them on the issues of Career Training.

Outline the solutions you have shortlisted to address the conflict issues within the workplace.

Complete the meeting template below with their input clearly documented and the process that was used toreach a decisionon the process selected for addressing the key issues.

Ideation Session Record

Names of those in attendance: (Minimum of 3)

Date and time of session:

Points discussed in session: (Minimum of 3)

Ideas/Critical Thinking Processes utilised: (show at least 2 processes covered in unit)

Outline the final decision (Describe recommendation and actions needed) on how to address Career Trainings issues and how this decision was reached:

RuburicCriteria Ratings Pts

This criterion is linked to a Learning OutcomeTask 1a

Did the student satisfactorily conduct a group meeting, brief the participants and engage in an ideation process using critical thinking processes? 1pts

Satisfactory 0pts

Not Yet Satisfactory

1pts

This criterion is linked to a Learning OutcomeTask 1a

Did the student satisfactorily include new participants ideas and considerations into the document? 1pts

Satisfactory 0pts

Not Yet Satisfactory

1pts

This criterion is linked to a Learning OutcomeTask 1a

Did the student satisfactorily outline the short list and then the decision making process utilised during the ideation facilitation? 1pts

Satisfactory 0pts

Not Yet Satisfactory

1pts

This criterion is linked to a Learning OutcomeTask 1a

Did the student satisfactorily outline the final decision on which process is best utlised to address the key issues? 1pts

Satisfactory 0pts

Not Yet Satisfactory

1pts

Total Points:4

YOUR TASK:

Task 1b

Proposed Solution Deliverables

Based on the decision that was made in1a you will now:

write a preparation and planning brief

this will outline how this process will be delivered to staff to address they key issues outlined by Career Training

utilise the template to guide the information that you will need to consider in preparation of the process

consider the best way to reach all staff with the required information

consider theoriginal issuesin the Case Study and the related policy and procedures that are current and utilised by Career Training already

be detailed in how you will address the issues using thecritical thinking techniquesand how toengage the staffto correct/improve their behaviours.

Creative Brief Proposed Solution

Client Name:

Proposed Solution:

Outline the solution concluded in task 5a in detail here:

Objective:

Write a key statement objective to address to concerns occurring at Career Training

Proposed Audience:

Identify the target audience clearly here

Deliverables and Format:

Outline the specific deliverable that are required to be met by the session/s to staff

Describe the format of session/s; exercises; planned topics etc to be covered

Outline the equipment required (if any)

Schedule:

Outline here the schedule of program delivery to reach all staff required

Adjustments/Comments:

Identify here any adjustments or changes that may be required or considerations to be factored into the sessions

RuburicCriteria Ratings Pts