Use this information to complete Section 1 of your Portfolio

University :
Other Exam Question Bank is not sponsored or endorsed by this college or university.

Case study

Introduction information

Assume you work for a company as a civil construction designer, and you have the following two projects that you need to manage.

The company has a project management policy which refers to the need to ensure project quality but no specific mechanism to ensure quality.

Management has recently decided that due to some quality issues with projects that a quality management plan must be developed for each project.

These issues as summarised from a number of final project reports are as follows:

Poor communication on projects particularly project meetings not occurring as planned.

Poor communication between project team members.

Lack of communication of project responsibilities especially in terms of quality responsibilities.

Timelines consistently not met.

Frequent budget overruns.

They have given you the remit to develop a quality management plan template and then use this for the following two projects you are currently managing.

Please note that when you complete the quality management plan for the two projects the focus will be on how to achieve quality and less on the specific details of each project.

Information specific to Traffic analysis project (Section 1)

Project details Traffic analysis of high street and design of a roundabout

Project team Project sponsor (Operations Manager)

Project manager (you)

Project team member

Project timelines Project commencement and development of project plan and associated documentation: Week 1 2

Traffic data collection: Week 3

Traffic data analysis: Week 4

Development of roundabout design: Week 5

Presentation to client and approval: Week 6

Project budget Project sponsor costed at hourly rate x 5 hours

Project manager costed at hourly rate x 40 hours

Project team member costed at hourly rate x 140 hours

Administration and other expenses - $6,000

Information specific to Pavement design project (Section 1)

Project details Pavement design

Project team Project sponsor (Operations Manager)

Project manager (you)

Project team member

Project timelines Project kick off and development of project plan and associated documentation: Week 1 2

Analysis and review of pavement design criteria: Week 3 - 4

Subgrade evaluation: Week 5 - 6

Drawings and documentation development: Week 7 8

Presentation to client and approval: Week 9 - 10

Project budget Project sponsor costed at hourly rate x 10 hours

Project manager costed at hourly rate x 120 hours

Project team member costed at hourly rate x 140 hours

Administration and other expenses - $10,000

Use this information to complete Section 2 of your Portfolio

Information specific to traffic analysis project (Section 2)

The project has commenced and its Week 4. As the Project Manager you have received the following email from the Project Team Member.

ByEmail

Dear Project Manager

Im writing to report on the progress of the project.

The project has been achieving all of the project milestones to date but in Week 3 we hit some problems as we were not able to access all the data we needed to commence the traffic analysis. We have not yet been able to collect enough data on traffic volume, parking occupancy and bicycle use.

Unfortunately this will set back the project by at least a week unless there are any other actions that could be taken?

Thanks,

Project team leader

Information specific to pavement design project (Section 2)

The project has commenced and its the end of Week 6. As the Project Manager you have received the following email from the Project Team Member.

ByEmail

Dear Project Manager

Hope all is well with you.

The project is progressing well, but I am writing to advise that I must take some unexpected leave and will be away for 2 weeks.

During this time, I was due to develop the drawings and documentation for the pavement design project. So unfortunately, to meet the deadlines, this work will now need to be completed by you. I am unsure as to whether you will have time for this in your schedule as I know you are working on several projects. I was also anticipating I would need to spend the whole two weeks on this work.

Thanks,

Project team leader

Use this information to complete Section 3 of your Portfolio

Information specific to traffic analysis project (Section 3)

Final progress status report

At project completion, the following report was created:

FinalProgress Status Report

The following is afinalproject status report as per the agreed communication processes.

Overall outcome

The roundabout design has been approved by the client.

There has been very positive feedback about the design especially in terms of innovation.

All documentation is available under the folder Project Traffic Analysis CLT019 on our shared drive.

Scheduling and communication

Weekly project meetings did not happen as per the schedule. There were only 3 meetings instead of the proposed 10. However, communication via TEAMS seemed to work.

Unexpected outcomes

The client requested a change to the roundabout design which resulted in further time spent. This did mean the budget for the project was overrun.

Project budget

There was a budget overrun as set out in the Project Finances report.

Budgeted expenses Actual expenses

Project sponsor costed at hourly rate x 5 hours $1,250 Project sponsor 5 hours $1,250

Project manager costed at hourly rate x 80 hours $16,000 Project manager 90 hours $18,000

Project team member costed at hourly rate x 70 hours $7,000 Project team member 75 hours $7,500

Administration $6,000 Administration $6,000

Additional project team member (due to delays) 20 hours $2,000

TOTAL $30,250 TOTAL $33,750

Information specific to pavement design project (Section 3)

Final progress status report

At project completion, the following report was created:

FinalProgress Status Report

The following is afinalproject status report as per the agreed communication processes.

Overall outcome

The pavement design has been approved by the client.

The client has provided any feedback as such but has approved the project which appears to indicate requirements are met.

All documentation is available under the folder Project Pavement Design FTA032 on our shared drive.

Scheduling and communication

The project commenced with a meeting withthe client but subsequent project meetings were not necessary. Instead, the client requested frequent email contact.

Unexpected outcomes

The project team members unexpected leave did cause some problems. The Project Manager was able to pick up the work, however, by allocating out other duties during this time. However, it meant a lot more hours of the Project Managers time which obviously bumps up costs.

Project budget

There was a budget overrun as set out in the Project Finances report.

Budgeted expenses Actual expenses

Project sponsor costed at hourly rate x 10 hours $2,500 Project sponsor 10 hours $2,500

Project manager costed at hourly rate x 120 hours $24,000 Project manager 180 hours $36,000

Project team member costed at hourly rate x 140 hours $14,000 Project team member 120 hours $12,000

Administration $10,000 Administration $10,000

TOTAL $50,500 TOTAL $60,500

Project Management Policy and Procedures

1. Purpose

Our company adopts a standard approach to project management to ensure the consistent use of project management procedures and templates.

This policy and procedure is designed to specify the requirements for managing projects to ensure that project scope is articulated, stakeholders are involved, risks are managed and project benefits are maximized.

This policy and procedure applies to all projects.

2. Types of project

Generally, there are three types of project: small project, medium project and large project which is determined through the project amount.

In each of the above cases the following staff are to be involved.

Small Project (under $20,000)

Project Manager

Project team member

Senior management team to approve project management scope plan and kept informed of progress.

Medium Project ($20,000 - $70,000)

Project Manager

Project team member

Project sponsor (Senior Manager) to be regularly updated on progress

Project sponsor (Senior Manager) to approve project management scope plan and kept informed of progress.

Large Project ($70,000 plus)

Project Manager(Senior Manager)

Project team member(Senior Manager)

Project Steering Group

Project staff will vary depending on the type of project.

3. Project Phases

All projects should progress through the following project phases.

Stage one

Stage one of theproject management process is triggered when a staff member or teamidentifies the need to solve a problem, improve a process or implement a new service. It defines what the project will attempt to achieve based on appropriate business justification.

At this stage, the staff member or team must complete the project authorisation template to gain authorisation for the detailed project scope management planning.

Stage two

Stage two of the project management includes defining and documenting the project scope in the project scope management plan.

Key tasks involved in this phase include:

Identifying project benefits, outcomes and outputs.

Making an initial assessment of project size and required staff.

Completing a project scoping using the project scope template.

The project scope management plan must be completed within 2 weeks of the project authorisation being given approval.

The project scope management plan must be reviewed by the senior management team prior to final approval.Where any issues are identified from the project management plan scoping, it is possible that the project may not proceed.

Stage three

The purpose of this phase is to determine how the project will be executed. This means developing a project management plan based on the project scope.The project management template should be used. Essentially the preparation of a detailed model of the work required to achieve the project objectives is required and confirmation of the budget and project arrangements suggested in the Business Case. Risks are also defined and documented in a risk management plan. A detailed schedule is also prepared.

Stage four

The purpose of this phase is to implement the project. Regular reports of the progress of the project should be provided to relevant staff, as well as regular meetings as outlined in the project management plan.

Stage five

This is the final phase of the project and is the formal closure of the delivery component of the project. It has two main outcomes:

The handover of project outputs to the operational areas responsible for ongoing support and maintenance (if applicable to the project); and

The evaluation of the success of the project.

The evaluation of theprojectssuccess is important part of the project. The actual project outcomes and cost must be compared with the planned outcomes and determine whether what was achieved by the project was worth the amount invested.

Project recommendations included in project evaluation report should include a recommendation to close project.

4. Project Quality

Project quality is of the utmost importance.The following objectives must be incorporated into all projects and customised according to the specific project:

Effective Project Delivery:To facilitate the delivery of the project on time and within +/- 10% budget to be varied according to project requirements and with successful achievement of the Project Objectives as defined in the project charter.

Effective Project Management:To ensure that the project managementmethodology is adhered to and all key processes involved in project management are undertaken effectively for the project.

Fit for Purpose Deliverables:Project deliverables are efficient, effective and meet the requirements of all project team and stakeholder members.

Customer Satisfaction:Major stakeholders are satisfied with the final project outcome.

Relevant project quality standards must be selected from Appendix A.

5. Project Communication

It is expected that the project team meet at least weekly depending on the size of the project. A brief email summarisingtheoutcomes of the meeting must be sent to senior management.

Weekly reports must also be sent to senior management regarding project progress.

All project issues arising must be documented in the project issues register.

6. Project record keeping

A project folder is to be established for each project.

The overall folder should be the name of the project e.g. Human Resources Information System Project and sub-folders should be created including folders for the business case, project management plan, project reports, minutes and any other relevant folders e.g. briefs to contractors.

All documents should include theauthors name, date and title of document.

7. Projectchange requests

All project changes are to be formally requested using a Project Change Request Form.

Project change requests involving amounts over $2,000 must be authorised by the CEO.

All Project Team members are to receive notice of all authorised changes.

Appendix A: Project standards

Number Quality Standard Description Quality Standard Explanation

QS1 Project fit to the organisation Project objectives are aligned to organisational objectives

QS2 Definition of the project Project is well defined with a manageable scope

QS3 Project objectives Verifiable project objectives with reasonable requirements

QS4 Leadership Project has active sponsorship

QS5 Project Management approach Product and process planning and controls are in place

QS6 Project Management communication Clear communication of goals and status of the project, to team members and other relevant stakeholders

QS7 Project Management support Project Manager has complete support of project team and management

QS8 Budget and resource allocations Sufficient budget and resources are allocated to the project

QS9 Budget constraints Funds allocated to the project are not constrained

QS10 Delivery commitment Stable commitment dates

QS11 Development schedule Project schedule is agreed to by team as achievable

QS12 Team availability Team members are dedicated to the project, or readily available when required

QS13 Organisation roles and responsibilities Organisation members understand their own roles and responsibilities and of others

QS14 Policies and standards Development policies and procedures are defined and carefully followed

QS15 Stakeholder involvement Stakeholders are highly involved in the project and provide significant input

QS16 User acceptance Relevant processes are in place for user approval

QS17 User information needs User information needs have been considered and relevant training plan has been put in place

QS18 Requirements stability Little or no change to baseline requirements

QS19 Requirements complete and clear Requirements are completely specified and clearly written

QS20 Testability Requirements are able to be tested and plans are underway

QS21 Design difficulty Well defined drawings and documentation and design is well understood

QS22 Change Control Process Changes to committed scope or schedule are reviewed and approved by all involved, formal change control process is followed

QS22 Quality Assurance Approach Quality Assurance process is accepted and followed

QS24 Development Documentation All development documentation is complete and easily accessible

QS25 Development Process An established development process is in place, is effective and is followed by all team members

QS26 Defect Identification Defects are detected early through frequent peer reviews

QS27 Defect Tracking Defect tracking process is defined, consistent and followed

QS28 Lessons Learned Lessons learned are reviewed at project milestones or phase ends, improvements are made and incorporated into future projects

QS29 Tools availability Project tools are in place, documented and validated

QS30 Technology experience Project team have adequate technology experience

QS31 Technology expertise availability Technology support and experts are readily available

Student Must Fill this Section

Unit Code / Title RIIQUA601E - Establish and maintain a quality system

Qualification Code / Title: RII60520 Advanced Diploma of Civil Construction Design

Due Date: Student Name: Cohort/Batch: Campus: Student ID:

Term:

Year:

Privacy Release Clause: I give my permission for my assessment material to be used in the auditing, assessment validation & moderation Process.

Authenticity Declaration: I declare that:

The material I have submitted is my own work;

I have given references for all sources of information that are not my own, including the words, ideas and images of others.

Student Signature: Date:

Assessment Outcome

Assessor Name:

Attempt and Tasks Satisfactory Not Yet Satisfactory Date Assessor Signature

Initial attempt

Re- attempt/Re-assessment

Assessment Task 1 Assessment Task 2 Assessor Feedback to Students

Assessment Outcome: Competent Not yet Competent

Assessor Name: Assessor Signature and date:

Information for Student:

This assessment is to be completed according to the instructions given below in this document.

Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be entitled to one (1) resubmission in showing your competence with this unit. Each onward attempt will incur a resubmission fee.

If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.

Please refer to the College re-submission and re-sit policy for more information.

If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor immediately.

This is an Open book assessment which you will do in your own time but complete in the time designated by your assessor. Remember, that it must be your own work and if you use other sources then you must reference these appropriately.

Student must submit the completed Assessments on Moodle

Re-assessment of Result and Academic Appeal Procedures:

If a student is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the grounds of appeal to the Chief Executive Officer. This should be submitted after completion of the subject and within fourteen days of commencement of the new term.

Re-assessment Process:

An appeal in writing is made to the Academic Manager providing reasons for re-assessment /appeal.

Academic Manager will delegate another member to review the assessment.

The student will be advised of the review result done by another assessor.

If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the trainer in charge and the Academic Manager or if needed, an external assessor.

The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel will be deemed to be final.

If the student is still not satisfied with the result, he / she has the right to seek independent advice or follow external mediation option with nominated mediation agency.

Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject.

The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles of assessment. These principles require assessment to be reliable, fair, practical and valid.

Academic Appeals:

If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through academic appeals handling protocol.

To appeal a decision, the person is required to complete the IISs Request for Appeal of a Decision Form with all other supporting documents, if any. This form is available at the admin office. The completed Request for Appeal form is to be submitted to the Student Support Officer either in hard copy or electronically via the following contact details:

Student Support Officer: IIS Head Office at Leve 3, Suite 302, Macquarie St, Parramatta, NSW 2150 Email: info@IIS.edu.au

The notice of appeal should be in writing addressed to the Chief Executive Officer and submitted within seven days of notification of the outcome of the re-evaluation process.

If the appeal is not lodged in the specified time, the result will stand, and you must re-enrol in the unit.

In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in support of a deferred appeal. The notice of appeal must be made within three working days of the concluding date shown on the medical certificate.

The decision of Chief Executive Officer will be final.

Student would then have the right to pursue the claim through an independent external body as detailed in the students complaint / grievance policy.

Plagiarism:

Plagiarism means to take and use another person's ideas and or manner of expressing them and to pass them off as your own by failing to give appropriate acknowledgement. This includes material sourced from the internet, IIS staff, other students, and from published and unpublished work.

Plagiarism occurs when you fail to acknowledge that the ideas or work of others arebeing used, which includes:

Paraphrasing and presenting work or ideas without a reference

Copying work either in whole or in part

Presenting designs, codes or images as yourown work

Using phrases and passages verbatim without quotation marks or referencing the author or web page

Reproducing lecture notes without proper acknowledgement.

Collusion:

Collusion means unauthorised collaboration on assessable work (written, oral or practical) with other people. This occurs when a student presents group work as their own or as the work of someone else.

Collusion may be with another RTO student or with individuals or students external to IIS. This applies to work assessed by any educational and training body in Australia or overseas.

Collusion occurs when youwork without the authorisation of the teaching staff to:

Work with one or more people to prepare and produce work

Allow others to copy your work or share your answer to an assessment task

Allow someone else to write or edit yourwork (without rto approval)

Write or edit work for another student

Offer to complete work or seek payment for completing academic work for other students.

Both collusion and plagiarism can occur in group work. For examples of plagiarism, collusion and academic misconduct in group work please refer to IISs policy on Academic integrity, plagiarism and collusion.

Plagiarism and collusion constitute cheating. Disciplinary action will be taken against students who engage in plagiarism and collusion as outlined in IISs policy.

Proven involvement in plagiarism or collusion may be recorded on students academic file and could lead to disciplinary actions.

This resource is copyright. Apart from any fair dealing for the purposes of private study, research, criticism or review as permitted under the Copyright Act 1968, no part may be reproduced by any process without written permission.

The information contained in this resource is, to the best of the project teams and publishers knowledge true and correct. Every effort has been made to ensure its accuracy, but the project team and publisher do not accept responsibility for any loss, injury or damage arising from such information.

contents

TOC h z t "RTO Works Heading 1,1" Section 1: Quality system frameworks PAGEREF _Toc104963756 h 5Section 2: Quality system monitoring PAGEREF _Toc104963757 h 13Section 3: Quality system evaluation PAGEREF _Toc104963758 h 15

Student name: Assessor: Date: Business this assessment is based on and the two applicable projects:

Section 1: Quality system frameworksIf you are completing this in your RTO, use the information from the Simulation Pack. If you are completing this for workplace projects, use the information as instructed in your student assessment tasks.

Complete this section for project 1

PROJECT 1: Include name of the Project

Project information

Confirm the project to be completed based on your review of the information. Legislation and codes of practice

Outline legislation and codes of practice that apply to quality systems.

Please note you only need to complete this section here in Project 1 as it applies to both projects. Quality issues and trends

Based on your review of quality statistics and records, identify at least three existing/potential quality issues.

List these and explain their impact.

Please note you only need to complete this section here in Project 1 as it applies to both projects. Quality system documentation

List the documents that inform project quality management. For each document, explain how it informs project quality management.

Outline the overall goals and objectives for quality as per the documentation you have reviewed. Quality management plan template

You are to develop your quality management plan template which is to include the minimum requirements as specified in activity 2 in your student assessment tasks.

Include the title of your quality management plan here and attach it to your Portfolio. Please note that you only need to develop the template once i.e., here in Project 1, but you will use this template to develop the quality management plans for each project. Quality management plan for project 1

Develop your quality management plan for project 1. Include the title of your plan here and attach it to your Portfolio. Presentation

Develop a presentation based on your work and attach it to your Portfolio. Please see the instructions in your student assessment tasks for further details.

You will need to provide this presentation to your team.

Include the title of your presentation here. Attach:

Quality management plan template

Quality management plan project 1

Complete this section after the meeting with your team.

Feedback

Include the feedback your received from your team on issues associated with the quality management framework and specific plan.

What do you need to resolve/improve? Provide your response and updated documents as relevant. Attach:

Updated quality management template/plan as relevant

Complete this section for project 2. If you are completing this in your RTO, use the information from the Simulation Pack to complete the project. If you are completing this for workplace projects, use the information as instructed in your student assessment tasks.

PROJECT 2: Include name of the Project

Project information

Confirm the project to be completed based on your review of the information. Legislation and codes of practice

Outline legislation and codes of practice that apply to quality systems.

Please note you only need to complete this section here in Project 1 as it applies to both projects. Quality issues and trends

Based on your review of quality statistics and records, identify at least three existing/potential quality issues.

List these and explain their impact.

Please note you only need to complete this section here in Project 1 as it applies to both projects. Quality system documentation

List the documents that inform project quality management. For each document, explain how it informs project quality management.

Outline the overall goals and objectives for quality as per the documentation you have reviewed. Quality management plan template

You are to develop your quality management plan template which is to include the minimum requirements as specified in activity 2 in your student assessment tasks.

Develop your quality management plan for project 1. Include the title of your plan here and attach it to your Portfolio. Presentation

Develop a presentation based on your work and attach it to your Portfolio. Please see the instructions in your student assessment tasks for further details.

You will need to provide this presentation to your team.

Include the title of your presentation here. Attach:

Quality management plan template

Quality management plan project 2

Complete this section after the meeting with your team.

Feedback

Include the feedback your received from your team on issues associated with the quality management framework and specific plan.

What do you need to resolve/improve? Provide your response and updated documents as relevant. Attach:

Updated quality management template/plans as relevant

Section 2: Quality system monitoringComplete this section for project 1.

PROJECT 1: Include name of the Project

Quality system monitoring

Based on your review of the information on quality activities, discuss issues identified i.e., inadequacies in the system.

What actions do you need to take to address these issues? Identify at least two. Email

Draft an email to your team advising of the issues and the resources that will be used to resolve these issues. PROJECT 2: Include name of the Project

Quality system monitoring

Based on your review of the information on quality activities, discuss issues identified i.e., inadequacies in the system.

What actions do you need to take to address these issues? Identify at least two. Email

Draft an email to your team advising of the issues and the resources that will be used to resolve these issues.

Section 3: Quality system evaluationComplete this section for project 1.

PROJECT 1: Include name of the Project

Evaluation

You are required to provide an evaluation of the quality system established for this project.

Consider:

To what extent has the quality system met the required organisational goals and objectives as you defined at the outset.

Improvements that could be made to the system.

The extent to which legislative and code of practice are met by the quality system introduced.

Provide your evaluation here.

Maintain a quality management system

Attach proof of your quality management system to this section of the portfolio (screen shots of logical folders with correctly filed documents). Reflection

As part of your evaluation of the quality system, you are to include your own reflections.

Write down two of your own values and principles that you consider are vital to perform work.

Consider if these conflicted with the values and needs of a client, taking into account that the client has the ultimate power as they pay the bills!

What values and needs of a client could conflict with yours? How would you resolve this?

PROJECT 2: Include name of the Project

Evaluation

You are required to provide an evaluation of the quality system established for this project.

Consider:

To what extent has the quality system met the required organisational goals and objectives as you defined at the outset.

Improvements that could be made to the system.

The extent to which legislative and code of practice are met by the quality system introduced.

Provide your evaluation here. Maintain a quality management system

Attach proof of your quality management system to this section of the portfolio (screen shots of logical folders with correctly filed documents). Reflection

As part of your evaluation of the quality system, you are to include your own reflections.

Write down two of your own values and principles that you consider are vital to perform work.

Consider if these conflicted with the values and needs of a client, taking into account that the client has the ultimate power as they pay the bills!

What values and needs of a client could conflict with yours? How would you resolve this?

Student Must Fill this Section

Unit Code / Title RIIQUA601E - Establish and maintain a quality system

Qualification Code / Title: RII60520 Advanced Diploma of Civil Construction Design

Due Date: Student Name: Cohort/Batch: Campus: Student ID:

Term:

Year:

Privacy Release Clause: I give my permission for my assessment material to be used in the auditing, assessment validation & moderation Process.

Authenticity Declaration: I declare that:

The material I have submitted is my own work;

I have given references for all sources of information that are not my own, including the words, ideas and images of others.

Student Signature: Date:

Assessment Outcome

Assessor Name:

Attempt and Tasks Satisfactory Not Yet Satisfactory Date Assessor Signature

Initial attempt

Re- attempt/Re-assessment

Assessment Task 1 Assessment Task 2 Assessor Feedback to Students

Assessment Outcome: Competent Not yet Competent

Assessor Name: Assessor Signature and date:

Information for Student:

This assessment is to be completed according to the instructions given below in this document.

If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.

Please refer to the College re-submission and re-sit policy for more information.

If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor immediately.

Student must submit the completed Assessments on Moodle

Re-assessment of Result and Academic Appeal Procedures:

Re-assessment Process:

An appeal in writing is made to the Academic Manager providing reasons for re-assessment /appeal.

Academic Manager will delegate another member to review the assessment.

The student will be advised of the review result done by another assessor.

If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the trainer in charge and the Academic Manager or if needed, an external assessor.

The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel will be deemed to be final.

If the student is still not satisfied with the result, he / she has the right to seek independent advice or follow external mediation option with nominated mediation agency.

Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject.

Academic Appeals:

If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through academic appeals handling protocol.

Student Support Officer: IIS Head Office at Leve 3, Suite 302, Macquarie St, Parramatta, NSW 2150 Email: info@IIS.edu.au

The notice of appeal should be in writing addressed to the Chief Executive Officer and submitted within seven days of notification of the outcome of the re-evaluation process.

If the appeal is not lodged in the specified time, the result will stand, and you must re-enrol in the unit.

The decision of Chief Executive Officer will be final.

Student would then have the right to pursue the claim through an independent external body as detailed in the students complaint / grievance policy.

Plagiarism:

Plagiarism occurs when you fail to acknowledge that the ideas or work of others arebeing used, which includes:

Paraphrasing and presenting work or ideas without a reference

Copying work either in whole or in part

Presenting designs, codes or images as yourown work

Using phrases and passages verbatim without quotation marks or referencing the author or web page

Reproducing lecture notes without proper acknowledgement.

Collusion:

Collusion may be with another RTO student or with individuals or students external to IIS. This applies to work assessed by any educational and training body in Australia or overseas.

Collusion occurs when youwork without the authorisation of the teaching staff to:

Work with one or more people to prepare and produce work

Allow others to copy your work or share your answer to an assessment task

Allow someone else to write or edit yourwork (without rto approval)

Write or edit work for another student

Offer to complete work or seek payment for completing academic work for other students.

Plagiarism and collusion constitute cheating. Disciplinary action will be taken against students who engage in plagiarism and collusion as outlined in IISs policy.

Proven involvement in plagiarism or collusion may be recorded on students academic file and could lead to disciplinary actions.

Assessment Requirements

You are required to complete and pass every task in the assessment in order to be deemed competent.

Assessment Schedule

Task Due Date Student Signature Trainer Signature Comments

Task 1-2 Week

TOC h z t "RTO Works Heading 1,1" Introduction PAGEREF _Toc105046379 h 8Assessing Assessment Task 1: Knowledge questions PAGEREF _Toc105046380 h 9Assessment Task 1: Checklist PAGEREF _Toc105046381 h 13Assessment Task 2: Project Portfolio PAGEREF _Toc105046382 h 14Assessment Task 2: Checklist PAGEREF _Toc105046383 h 19Final results record PAGEREF _Toc105046384 h 22

IntroductionWelcome to the Student Assessment Tasks for RIIQUA601E Establish and maintain a quality system. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.

Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.

Assessment for this unit

For you to be assessed as competent, you must successfully complete two assessment tasks:

Assessment Task 1: Knowledge questions You must answer all questions correctly.

Assessment Task 2: Project You must work through a range of activities and complete a Project Portfolio.

Assessing Assessment Task 1: Knowledge questionsInformation for studentsKnowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:

review the advice to students regarding answering knowledge questions in the Student User Guide

comply with the due date for assessment which your assessor will provide

adhere with your RTOs submission guidelines

answer all questions completely and correctly

submit work which is original and, where necessary, properly referenced

submit a completed cover sheet with your work

avoid sharing your answers with other students.

Assessment information

Information about how you should complete this assessment can be found in Appendix A of the Student User Guide. Refer to the appendix for information on:

where this task should be completed

the maximum time allowed for completing this assessment task

whether or not this task is open-book.

Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

Questions

Provide answers to all of the questions below:

Explain how the Australian Consumer Law relates to quality.

Complete the following table about quality system principles and practices.

List seven principles of a quality management system. List three practices associated with a quality system. List two methods that you can use to collect information to inform an evaluation of the effectiveness of a quality system. For each method, explain how you would review the information collected.

Method Technique you would use to review the information collected.

Explain why it is beneficial to use the Plan Do Check Act model. Include in your answer a description of the four phases of this model.

Outline why it is important in terms of best practice human resources policies and practices to specify quality responsibilities.

Outline a risk management approach to quality issues.

List five possible approaches to treatment for quality issues as per a risk management approach.

List three ways that you can demonstrate active listening skills to assist with communications, including client relations.

List three metrics that can be used to measure quality.

List the key principles that change management relies on.

List three ways that you could use to coordinate and communicate quality responsibilities with project team members.

Assessment Task 1: Checklist

Students name: Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? Completed successfully? Comments

Yes No Question 1 Question 2 Question 3 Question 4 Question 5 Question 6 Question 7 Question 8 Question 9 Question 10 Question 11 Task outcome: Satisfactory Not satisfactory

Assessor signature: Assessor name: Date:

Assessment Task 2: Project PortfolioInformation for students

In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a Project Portfolio.

You will need access to:

a suitable place to complete activities that replicates a civil construction design environment including a meeting space (virtual or physical) and computer and internet access

your learning resources and other information for reference

Project Portfolio template

Simulation Pack (if you need a case study).

Ensure that you:

review the advice to students regarding responding to written tasks in the Student User Guide

comply with the due date for assessment which your assessor will provide

adhere with your RTOs submission guidelines

answer all questions completely and correctly

submit work which is original and, where necessary, properly referenced

submit a completed cover sheet with your work

avoid sharing your answers with other students.

Assessment information

Information about how you should complete this assessment can be found in Appendix A of the Student User Guide. Refer to the appendix for information on:

where this task should be completed

how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

Activities

Complete the following activities:

Carefully read the following:

This assessment task requires you to establish and maintain a quality system on two occasions. As the work of a civil construction designer focuses on projects, the quality systems you will establish and maintain will be in relation to two projects. You can do this for two real projects at your workplace, or you can use the case study information in the Simulation Pack provided.

Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, basing your project on real relationships with classmates or work colleagues will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way!

If you use your own workplace, read through the assessment requirements in the steps below to make sure you have access to sufficient information. Speak to your assessor to get approval if you want to base this on your own workplace.

If you are basing this assessment on the case study business and projects, read through the Simulation Pack in preparation for this assessment. All the information needed to complete this assessment is contained in the Simulation Pack.

You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below. Before you begin, complete page 4 of your Project Portfolio. You must include the name of the organisation you are basing this assessment on and provide the titles of the two projects for which youll establish and maintain quality systems.

Start working on Section 1 of your project portfolio. Steps 2 and 3 form part of Section 1. Please also note that the Project Portfolio includes separate sections for you to document your work in relation to the quality systems you establish for Project 1 and Project 2.

If you are basing this assessment on the case study business and projects, further information to complete the next steps is available in the Simulation Pack.

If you are basing this assessment on your own workplace, you need access to two projects where you will be able to establish and maintain a quality system. You will also need to be able to access:

documentation related to establishing and maintaining a quality system, for example, a quality policy or a project management policy or a strategic plan.

Information about goals and objectives for quality.

quality statistics/trends.

quality activities completed and information to assist with evaluating the system.

Quality system framework.

You are required to establish and maintain the framework for the quality system, as well as establish a collaborative process (to be initiated in the next activity). To do this you are to:

review and confirm the requirements for each project, as well as requirements and information relating to quality systems.

establish a format for a Quality Management Plan to be used for each project. Your Quality Management Plan must include the ability to:

define a purpose.

identify quality system responsibilities for project staff.

include quality standards.

identify the resources required for the project, as well as their source.

outline mechanisms that will be used for collaboration and communication and to ensure quality throughout projects.

quality methods, techniques and tools to resolve quality issues.

procedures to be used to treat quality issues.

plan for reporting quality control and assurance problems to ensure quality issues are resolved.

identify ongoing training that will be provided to ensure quality system requirements are met.

Once you have developed your Quality Management Plan template, you are to use this template to develop a Quality Management Plan for each project. Follow the instructions in your Portfolio.

Make sure you have answered all questions in Section 1.

When you have completed the steps above, you are to prepare to present your work in the next activity.

This means developing a presentation that can be provided to a team (your assessor and fellow students) that addresses all the work you have completed so far.

The purpose of your presentation will be to:

present the framework you have established for the quality system i.e., your quality management plan template.

present the quality management plans you have developed for both projects

collaborate with your project team (your assessor and fellow students) to resolve any issues with the quality management plan framework, as well the project quality management plans you have developed for each project.

Prepare your presentation in a format of your choice such as. PowerPoint for use in the next session. Your presentation will be for approximately 15 minutes and your assessor will advise you of the date and time.

Please note that at the presentation you will need to show that you present information clearly and use active listening skills in relation to issues raised.

Presentation.

You are now to provide your presentation to your team as per the instructions above.

During your presentation, your assessor will be looking to see that you established a quality system for each of the two projects

Your assessor will also confirm that can present information clearly and use active listening skills in relation to issues raised.

Make notes on the feedback provided as you will need to document this in your Portfolio and use it to make improvements/resolve issues.

This should be viewed in person by your assessor as they will need to give you feedback. Make sure you follow the instructions above and meet the timeframes allocated.

Following your presentation, document the feedback provided in your Portfolio.

Complete Section 1 of your Project Portfolio.

Start working on Section 2 of your Project Portfolio. Step 4 forms part of Section 2.

Assume that the projects are in progress.

If you are basing this assessment on the case study, further information to complete the next steps is available in the Simulation Pack.

If you are basing this assessment on your own business or workplace, you need information to review project outcomes.

Monitor quality issues.

Review the information available regarding project progress and quality issues. If you are completing this for the case study this will be as per the information available to you to complete Section 2 in the Simulation Pack. If you are completed this based on your workplace projects, you will need to be able to access suitable information that will allow you to monitor your quality system.

Complete Section 2 of your Portfolio based on your review of the information on quality activities. Discuss the issues identified, comment on inadequacies and identify actions to address quality issues. Communicate with your team on the actions you identify, including the resources allocated.

Make sure you have answered all questions in Section 2.

Start working on Section 3 of your Project Portfolio. Step 5 forms part of Section 3.

Assume that the projects have been completed.

If you are basing this assessment on the case study, further information to complete the next steps is available in the Simulation Pack.

If you are basing this assessment on your own business or workplace, you need information to evaluate the quality system.

Evaluate the quality system.

Review the information available regarding the project outcomes i.e., the outcomes of the quality system established. If you are completing this for the case study this will be as per the information available to you to complete Section 3 in the Simulation Pack. If you are completed this based on your workplace projects, you will need to be able to access suitable information that will allow you to monitor your quality system.

Complete an evaluation of the effectiveness of the quality system that includes:

Consideration of the extent to which the quality system has achieved goals and objectives.

Recommended improvements.

Compliance with legislation and code of practice.

Your own reflections.

To finalise this assessment, you are also required to maintain a quality management system to ensure that quality processes are maintained.Set up a Folder and filing system so that all the project documentation can be stored. Ensure that you have an overall folder for the project, as well as sub folders for different things.

All ofthe documents that you have developed for the project so far should be correctly named and filed logically.

Take a screen shot to show all the folders and documents and include it in your Portfolio.

Work on Section 3 of your Project Portfolio.

Submit your completed Project Portfolio.

Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary.

Submit to your assessor for marking.

Assessment Task 2: Checklist

Students name: Did the student: Completed successfully? Comments

Yes No Establish and maintain a quality system on two occasions? Obtain information about the two projects to be completed, as well as interpret and confirm requirements? Access, interpret and apply documentation required to establish and maintain a quality system for each project? Identify existing and potential quality issues and trends from quality statistics and records and taken these into account in each quality management plan? Develop and document quality management plans for each project? Identify and document quality system responsibilities in project team job descriptions/duty statements in each quality management plan and including what is not in the scope of each persons work? Identify resources required for the quality system in the quality management plan? Source and provide resources required for the quality system by documenting these in the quality management plan and communicating this to the team? Communicate and make accessible quality system information, including standards to the project team? Establish and maintain collaboration and consultation processes for quality management of each project? Use oral communication skills during their presentation including:

speaking clearly and concisely

using active listening skills? Resolve issues raised about each quality management plan at the presentation? Communicate outcomes of the collaborative process at the presentation? Communicate outcomes of the collaborative process in writing following the presentation? Establish procedures for identification of existing and potential quality issues by including this in each quality management plan? Monitor changes to the workplace to determine if additions or modifications to the quality system are required? Establish quality assurance and quality control procedures? Monitor quality activities associated with each project and identified and documented inadequacies? Provide resources to implement appropriate quality measures as per the quality management plan? In each quality management plan, establish and document training programs that meet quality system training requirements? Evaluate the effectiveness of the quality system as per the goals and objectives set for each quality management plan? Recommend and document improvements to the quality system? Evaluate compliance of the quality system with legislation and code of practice? Task outcome: Satisfactory Not satisfactory

Assessor signature: Assessor name: Date:

Final results recordStudent name: Unit code and title: RIIQUA601E Establish and maintain a quality system

Assessor name: Date: Final assessment results

Task Type Result

Satisfactory Unsatisfactory Did not submit

Assessment Task 1 Knowledge Questions S U DNS

Assessment Task 2 Project Portfolio S U DNS

Overall unit results C NYC Feedback

My performance in this unit has been discussed and explained to me.

I would like to appeal this assessment decision.

Student signature: Date:

I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Assessor signature: Date:

Download Solution Now

Uploaded By : Pooja Dhaka
Posted on : February 10th, 2025
Downloads : 0
Views : 126

Use this information to complete Section 1 of your Portfolio

Download Solution Now

Download Solution Now

Choose a Plan

Premium

Gold

Silver

Use this information to complete Section 1 of your Portfolio

Download Solution Now

Download Solution Now

Choose a Plan

Premium

Gold

Silver

Request a Call Back