You have made a good start and have discussed some suitable referral options, however, there are some satisfactory requirements that have not been c
You have made a good start and have discussed some suitable referral options, however, there are some satisfactory requirements that have not been covered. Please have another attempt and consider the following:
- Please read out the required disclaimer that is located on the front cover page of this assessment.
- Katie has apparently been followed to your office by Steve, please discuss with Katie what you will do in this situation to keep her safe, i.e. alert the reception staff and your supervisor, lock all doors and entrances etc.
- Please discuss your duty of care and mandatory reporting obligations with Katie, i.e. she has been physically assaulted and as she is pregnant you have a duty of care to report this to Child Protection, Police etc.
- Please note- under no circumstance should Katie be encouraged to go back and confront Steve as this goes against our duty of care and mandatory reporting obligations, furthermore, he has threatened to kill her if she returns and he could potentially do so.
- Please consider that Katie might also need a medical check up as she has been assaulted and we need to ensure the wellbeing of both herself and her unborn child.
Student Name:
Student ID: 32510/02 - Video demonstration CHC52015
Diploma of Community Services
Module 4: Develop and review case management
This is assessment 2 of 4.
1. Background/Overview
As a case manager, there will be occasions when you are confronted with emergency situations. It is important to stay calm at all times and ensure your personal safety, the safety of others, as well as the safety of the client(s) in your care.
2. Brief
This task consists of one (1) part based on a particular scenario.
This assessment will give you the opportunity to demonstrate your knowledge in the following areas:
Dealing with high risk situations
Responding to emergencies
This assessment is a role-play assessment. You will be playing the part of the case manager and you will need a friend, colleague or family member to play the part of the client. This scenario can be played out in your home or another suitable room available to you.
You will need a smartphone or an electronic device capable of recording video.
Read the scenario provided and video the client and you demonstrating the required steps of the assessment task. This recording should take approximately two to three minutes of role-play.
At the beginning of your recording you must record yourself stating the following clearly to all participants. (This is taken from our Digital Recording Handbook pdf, which is available in the Additional Resources section of your course in OpenSpace).
Disclaimer: Read aloud within your video recording to all participants
This session/presentation is being recorded for assessment purposes for my course with Open Colleges. This recording will be live streamed through Open Colleges online learning platform to the Open Colleges Learning Management System.
These sessions may be used by Open Colleges for compliance purposes or within a course to demonstrate examples of best practices.
This video may be available publicly (this applies to the time the video is being streamed). After the recording, the video will be stored securely and will become the property of Open Colleges. If you do not wish to be recorded, you will need to leave the session now.
Record your role-play.
Watch your recording before you submit it and ensure:
you can clearly hear what you are saying on the recording
the recording does not cut out early or omit part of the role-play.
Deliverables
Please submit this assessment in Word doc format.
To do list:
Write your name and student ID at the top of this page.
Read the background/overview and brief sections of this document.
Read the scenario.
Prepare for and arrange the role play. Make sure you thoroughly brief the other participant.
Read out the disclaimer text indicated in the Brief.
Record the role play.
Save the video file using the naming convention: your student number_assessment number.file suffix. For example: 12345678_31135_01.mp4.
Upload your filet in Open Space using the relevant Assessment Upload link in this Module.
3. Questions/Task
Read the scenario and then complete the role play by performing the steps below.
You work at CareShore in the community services office. You are responsible for facilitating case meetings to plan, monitor and review service provision for clients. In addition, your role requires you to manage work, health and safety (WHS) implications for the other members of the team, the clients and yourself when providing services.
A new client has come to your office looking distressed. The clients name is Katie. She says that she is 26 years old.
Katies clothes are dishevelled and her hair looks messy. She is crying and she has red marks on her face and arms. Katie also appears to be pregnant.
When you ask Katie if she is ok, she shakes her head.
After taking a few deep breaths, she tells you that she is fighting with her boyfriend, Steve. Katie says that she lives with Steve and doesnt want to go home.
After further discussion, Katie informs you that Steve regularly takes ice and can be abusive when under its influence. Katie is frightened for her life and that of her unborn child. She says, if I go home now, hes gunna kill me. Katie then tells you that she is frightened that Steve might have followed her to CareShore.
Ask a friend, family member or colleague to play the part of Katie. Ask Katie to set the scene by messing up their hair and looking frightened.
Start recording. Read the disclaimer text (in the Brief section of this document) clearly to all participants.
Start your role-play. You should demonstrate the following four (4) steps in addressing this situation and reducing the risks, using a person-centered approach:
Determining level of risk for Katie
Discussing strategies to reduce risk
Discussing referral options
Meeting the immediate needs of Katie
Once you have recorded your role-play, upload your video file according to the instructions on the first page.
Note: Please go to the Clipchamp website and follow the steps below to compress/reduce the file size of your video. You can submit up to ten files in OpenSpace with a maximum file size allowed for each file of 500 MB.
4. Assessment Rubric
Below is a rubric that determines whether your answers and knowledge is satisfactory or not yet satisfactory.
To pass the assessment, you must complete ALL the requirements for the column that is titled satisfactory.
It is advisable to read the rubric before attempting the assessments to help you attain the correct submission standard.
Criteria
Satisfactory
Not yet satisfactory
Role play/video
The student is able to sufficiently meet the requirements for the role-play video outlined in the scenario
and
correctly reads the disclaimer to all participants before commencing the role-play
and
correctly and adequately demonstrate:
Determining level of risk for Katie
Discussing strategies to reduce risk
Discussing referral options
Meeting the immediate needs of Katie The student fails to sufficiently meet the requirements for the role-play video outlined in the scenario
and/or
fails to correctly read the disclaimer to all participants before commencing the role-play
and/or
fails to correctly and adequately demonstrate:
Determining level of risk for Katie
Discussing strategies to reduce risk
Discussing referral options
Meeting the immediate needs of Katie
Overall assessment expectations
Video
The student can be clearly heard
The complete role-play scenario is shown
The student plays the role of the case manager
5. Units of Competency
This assessment contributes to the overall competencies for the following units of competency:
CHCCSM005 Develop, facilitate and review all aspects of case management
HLTWHS004 Manage work health and safety
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Develop and review case management.
ASSESSMENT 2 Katie and Steve.
Me: So, please tell me, in brief, all the concerns you have with Steve.
Katie: No doubt Steve loves me but from the past few months after I conceived, he has started being physically abusive. He is into consuming ice and becomes very aggressive when he is under its influence. I am scared for me as well as for the baby inside me that he will kill me if I meet him next.
Me: Considering your present situation, I feel that it is important that you be informed of the possible risks for you as well as for your unborn child. From what I have perceived, the situation is not so good and so, the risk is high regarding your pregnancy and also as a matter of human being.
Katie: Can you please explain how?
Me: Sure. Since you are pregnant, it is not only you but even your child that is getting affected. Babies have the ability to understand each and every activity and respond to it even if they are inside their mothers womb. Therefore, the level of risk of your boyfriends behavior towards you and the unborn baby is high. So much so, such abusive behavior may also impact your baby once he or she is born because since your partner is under the ice influence, and if the child sees him physically abusing you, their childhood will be at stake.
Katie: Understood. What about my relationship with Steve?
Me: See, we all know that being in a relationship, people have to adjust in a number of ways and even tolerate some habits of their partner. However, what should not be okay is the physical or emotional torture. As a matter of human right, you must live with dignity, and where you feel that the dignity is being sacrificed, you must take the necessary steps.
Katie: Can you please help me out with some of the strategies that can help reduce the risk to me and my unborn child?
Me: Sure, but before anything, the first thing is that you have to be mentally strong.
Katie: Yes maam. I will do my best for my unborn childs interest. Please tell me the options.
Me: Good to hear that, strong woman! The first option is that you can go home and confront Steve as to what are the internal issues, he has with you. Thereafter, make him realize that it is not only you but its the baby as well who is getting harmed. The second way out is that you find a safe place like your mothers house or somewhere else where Steve will be restricted to behave with you as he does presently. Lastly, if all of this does not stop, the final option is to file a police complaint against him.
Katie: So, what should be my next step?
Me: I will connect you with a private counselor who will help you out with the situation. Till then I can take you to a safe place, where you can stay for some days and decide on what should your next step be.
Katie: Thank you so much for your help and support!
