BSB40420 Certificate IV in Human Resource ManagementTopic 1BUSINESS DRIVENHUMAN RESOURCES

BSB40420 Certificate IV in Human Resource ManagementTopic 1BUSINESS DRIVENHUMAN RESOURCES

Assessment: Part B

Assessment task: Part BTo complete this assessment task, you will need to refer to the information on Toyota found in the Resource section of this workbook.

CASE STUDYWhen analysing feedback, it can be challenging not to take it personally, and ensure it is meaningful and valuable. Rolling out this change project for Toyota has taken a lot more time and energy than you anticipated, leaving you feeling overwhelmed at times. It is critical though that you continue to act professionally and use this experience to continue to grow.

Question 1

What information can you seek to analyse in terms of your relationship management and determining it to be useful?

Question 2

Provide some insight into what to gather and how to analyse it and then how this will be used effectively in managing working relationships and leading a project team.

Question 3

List 5 questions you could ask your peers (or direct reports if you are a leader or aspire to be one) to gather feedback about your people management skills.

How comfortable do you feel communicating with me?

As a direct line manager/leader do I clearly communicate about your performance expectations?Question 4

Undertake the self-assessment of the areas below which relate to relationship management and identify actions to further improve (even if you score high, you can still improve or enhance these capabilities) 1= very poor, 2= poor, 3 = good, 4= exceptional

Rate 1-4 Action to improve further

Engaging with others

1 2 3 4 Conflict management

1 2 3 4 Communication, collaboration and consultation

1 2 3 4 Giving feedback to others

1 2 3 4 Dealing with stressful situation with others

1 2 3 4 Managing / communicating with people from diverse backgrounds

1 2 3 4 Providing praise and recognition

1 2 3 4 Providing to support to those who ask / need it

1 2 3 4

Question 5

Outline 4 key considerations you need to make when communicating information to a broad audience (such as social and cultural diversity).

Question 6

Provide an example when working relationships have not been positive, and the impact this has on the planned outcomes as well as individuals. How could this have been overcome?

Question 7

Using your reflections, you have put together in your topic workbook, provide a detailed reflection journal, outlining some areas you believe you have developed some critical learnings and knowledge of this topic and identify some future actions you will undertake which will ensure you become a trusted HR influencer who understands the business and its people. Keep in mind diversity in your workplace, your communication skills and ability to build and develop workplace relationships. (min 500 words)

Context for question 8 - 11

You work in an organisation which has locations all over the state, which means you do not have ready personal contact to all staff members.

As HR Manager, you have received an email from one of the staff stating they feel unsupported by their manager, and it seems their manager is setting them up to fail by not supporting them. You get in contact with the staff member in response to their email, seeking more information from them so you can then consider what support and action is required. During the discussions with the staff member, they tell you they are having difficulties sleeping, dont really feel focused at work and lack motivation and drive to do a good job. All of this has been further exacerbated by what seems (to them) like a breakdown on what used to be a good working relationship with their manager up to that point.

You need to address this situation before the matter escalates further and this issue then impacts on the wider business and customers.

Question 8

How are you going to gather information about what is happening? What aspects are you going to explore further and with whom?

Question 9

How are you going to support the staff member who made contact? You need to bear in mind the are not readily accessible to you as they work in one part of the business which is 400km away from Head Office.

Question 10

How will you then address this with the manager?

Question 11

Who and how will you communicate and update people? Outline who will be updated and how and when you will undertake this.

Activity resources

Example Toyota Organisation Vision and Business Objectives

(taken from website Oct 2022)

Example Toyota Organisation Chart

Activity resourcesExample Toyota Organisation Vision and Business Objectives

(taken from website Oct 2022)

Example Toyota Organisation Chart

BSB40420 Certificate IV in Human Resource ManagementTopic 1BUSINESS DRIVENHUMAN RESOURCES

Assessment: Part A

Assessment task: Part ATo complete this assessment task, you will need to refer to the information on Toyota found in the Resource section of this workbook.

Question 1a

If Toyota operated in your state, what legislation would be governing you? (Refer to previous activity on legislation for guidance). List 3 Acts or Regulations

Question 1b

Fill in the table below, coming up with strategic HR initiatives that might relate to Toyotas wider business strategy.

45BMajor Activity 46BHR Strategy initiatives that link with Toyotas strategy

Organisation design For example: Ensure job analysis is undertaken to help determine requirements for the business to achieve the business strategy.

Staffing Reward systems and benefits Employee training and organisational development Performance appraisal and management Employer-employee relations Health and safety Productivity improvement programs Context for question 2a-d

Based on the Toyota case study, where you have already identified some of the HR initiatives you are going to recommend, which link to the business objectives, consider using one of these HR strategies and how you are going to gather information, communicate to your key stakeholders and engage with them (For example, if you have recommended introducing a reward and recognition scheme to encourage high performers to stay in the business and achieve success, then how will you make this happen? What stakeholders do you think need to be engaged, consulted and communicated?) You can make any assumptions you like about your stakeholders (who they are, business units they belong to etc)

Question 2aNow select one of your HR strategies and outline how this will be developed and delivered to key stakeholders. What sort of activities will need to be planned and implemented?

Question 2bWhat additional information might be required before you commence? How will you collect and use the information effectively? (Ensure the information you are gathering, and analysing is linked to the strategy you have selected here)

Question 2cAs one of the HR leaders at Toyota, you need to communicate this to key stakeholders and the broader team. Consider how you will communicate and collaborate to achieve completion of this task. (You need to now develop a communication plan)

Question 2dWhat might some of the challenges be in communicating the HR strategies and activities and how will you overcome these?Question 3Outline some ways you will determine if the HR strategy has been effective in aligning to business objectives, and the activities involved were undertaken as planned. What will your measure of success be?

Question 4aShare an example of a conflict situation you have been involved in (either directly or indirectly). This could be a scenario where you were directly involved in the conflict yourself, or you provided support or assistance to other parties who were experiencing the conflict.

Question 4b

What was the situation and how what the issue resolved?

Question 4c

What legislation do you need to consider in this situation?

Question 5Provide an example of when you have (or might) support a colleague who is experiencing difficulties in fulfilling work requirements. Provide some context around the situation, how you approached this with them and the outcome. What might you differently next time? (approx.. 300 words)

Question 6Consider your own experience and what you have seen in your workplace (or previous workplace) regarding problems in meeting work requirements. How might HR / the manager address these? (Issues might include lack of skills, poor interpersonal relations, increased staff absences, lack of communication, lack of direction). Select 3 issues and provide an overview of how these can be addressed so that work tasks are completed as agreed and required.

47BIssue (brief summary) 48BHow it can be addressed

Question 7Identify some approaches you can use which will facilitate collaboration in the workplace to complete tasks? (provide at least 4 in the table below)

49BApproach 50BBenefits

Eg. surveys A cross section of stakeholders are involved, offering broader perspective can develop actions based on input, so they see action

Question 8Part of a role in HR is to ensure youre able to build positive working relationships and building trust and confidence in a team. Outline some ways you can achieve this, or have achieved this in your workplace by completing this table with some examples:

51BFactor 52BWays you can / have achieved this

Networking I actively engage with other departments in the business, try to understand other parts of the business

Cultural and social sensitivity Consultation with key stakeholders Working through conflict situations Communicating impact of legislation and policies Varying interpersonal styles Activity resourcesExample Toyota Organisation Vision and Business Objectives

(taken from website Oct 2022)

Example Toyota Organisation Chart